Buy Chinese business letter template

Recommend mail templates in the following situations:

1. dunning template for unpaid orders (please modify the description according to your product characteristics).

Dear xxx:

We have received your order for XXXXXX.

But it seems that the order has not been paid yet. If I need any help with the price and size, please feel free to contact me.

After the payment is confirmed, I will process the order and deliver the goods as soon as possible.

thank you

2. After checking the order paid by the buyer, send an order confirmation email to the buyer to inform the expected delivery time.

Hi, xxx,

Thank you for your payment for xxxxxxx order.

We will deliver the goods within the next 3 days.

If you have any questions or problems, please contact us directly for help.

3. Fill in the delivery notice to inform the buyer of the current situation (order number, delivery order number, mode of transportation, delivery date).

Hello, xxx,

We are pleased to tell you that we have placed an order! You can use the following tracking number to track its progress: xxxxxx.

You can also track the delivery of orders yourself at the following locations: www.xxxxx.com. Your order usually takes about 30 days, but as this is the shopping season and the logistics company is very busy, some orders may take a long time to arrive.

If you have any questions or problems, please contact us directly for help.

4. The logistics information has not been updated for more than 5 days, and the buyer can wait.

Dear xxx:

As we all know, this is the busiest time of shopping season, and logistics companies are running at full capacity.

Your receiving information has not been updated, but please rest assured that we will inform you as soon as there is an update.

Thank you for your patience!

5. The goods are returned and re-delivered to the buyer by changing the logistics mode, and the receiving time is extended.

Hello, xxx,

The initial delivery failed because of the overwhelming demand for logistics this shopping season.

Don't worry, we have sent your order to another logistics company. You can track new deliveries of orders in the following locations: www.xxxxx.com.

We also extended the time for you to confirm the delivery.

If you have any questions or problems, please contact us directly for help.

6. Long-term in transit, confirm whether the goods have been received, and reduce the expenses that the buyer has not received.

Hello, xxx,

Please don't worry if you haven't received the order. We just checked the tracking information and are on our way!

If you don't receive the package and are not worried about your money or purchase, we will resend your order, or you can apply for a full refund.

If you have any questions or problems, please contact us directly for help.

7. There is still 1 week before the confirmation of the receipt of goods exceeds the time limit, and there is still no normal voting. Tell the buyer the general situation of logistics, and inform the buyer that the receiving time will be extended, and ask the buyer not to submit disputes.

Hello, xxx,

We checked the tracking information and found that your package is still in transit. This is because the demand for logistics is extremely strong this shopping season. We also extended the time for you to confirm the delivery.

If you have any questions or problems, please contact us directly for help instead of submitting a refund request. Our goal is to solve all problems as soon as possible!

thank you

8. The customer complains about the product quality (indicating the intention of refund, willing to cooperate to solve the problem, and promising to give preferential treatment to the next purchase), please make changes according to the actual situation of the order.

Dear xxx:

I am very sad to learn this news. Now that I have carefully checked the order and packaging to make sure everything is in good condition? I think it may have been damaged during transportation before transportation.

But I'm still sorry for the inconvenience. I promise that next time you buy something from us, I will give you more discounts to make up the difference.

Thank you for your understanding.