How to improve service efficiency through Tik Tok customer service system?

Now Tik Tok has become a popular APP, all kinds of interesting magic videos, and can automatically push different content according to people of different ages, which makes people want to stop. Therefore, many businesses have also found business opportunities and started to invest in the marketing and promotion of small videos, so as to attract more customers and enhance the external promotion of enterprises. Heli Yi Jie also provides the following professional customer service system solutions for enterprises in view of the new channels of Tik Tok, and helps enterprises to improve their service efficiency through the Tik Tok customer service system.

The traditional customer service system can communicate effectively with customers through online web pages and short messages. However, with the continuous maturity of intelligent technology, many other popular channels have appeared in our daily life. In addition to web pages, APP, WeChat Weibo and other channels, Heli Yi Jie Customer Service System now supports the most popular offline Tik Tok, which is convenient for enterprises to improve their promotion and gain more potential users. Specifically, by connecting all the data of Tik Tok account to Heli Yi Jie customer service system, multi-channel unified reception can be realized, and customer service can reply users' private messages from one system in time to improve user satisfaction; In addition, after the access is completed, historical conversations and service contents on Tik Tok can be recorded and saved synchronously, which is convenient for customer service to connect with old customers more quickly and carry out secondary customer transformation.

Heli Yi Jie Customer Service System provides consulting user portraits for enterprises. When users visit through Tik Tok customer service system, they can display the source channels and customer information of users, provide useful data support for customer service and customer transformation operation, and also reduce labor costs and improve work efficiency for enterprises to count customer big data. In addition to obtaining basic customer information, agents can also label customers, such as potential customers, historical customers and new customers, so that subsequent sales staff can concentrate on more cost-effective marketing work.

Heli Yi Jie Customer Service System can automatically synchronize the trial or other form information filled in by customers in Tik Tok channel to Heli Yi Jie Cloud Customer Service System after docking with the background of Tik Tok marketing channel, and can also support enterprises to customize and classify the form contents and templates, such as trial forms and after-sales forms, so as to facilitate customer service or sales personnel to follow up as required and prevent the waste of customer resources caused by business opportunities. In order to cope with business opportunities, Heli Yi Jie Customer Service System provides the function of high seas, transferring customers who can't follow up or have no demand to the high seas, and then making a second follow-up. Sales can reuse the business opportunities on the high seas, improve the conversion rate of business opportunities and not waste a business opportunity.

The traditional customer service management not only has low accuracy, but also is very troublesome to be counted manually by managers. Heli Yi Jie Cloud Customer Service System will be equipped with detailed data statistics and intelligent quality inspection functions. By docking Tik Tok customer service system, managers can directly check the working status of agents in a background system in real time, such as the total recall of telephone customer service, call duration, connection rate, etc. Online customer service reception rate, chat history and call time, etc. Adjust and optimize customer service through standard data, and improve the quality of enterprise management.

At present, Tik Tok not only has a very large audience, but also has a large age span. In addition, the participation of various stars, from the perspective of market enthusiasm, is very conducive to enterprises to seize the business opportunities of Tik Tok. Heli Yi Jie Cloud Customer Service has realized the docking with Tik Tok Customer Service System, helping enterprises to carry out more efficient promotion services through new hot channels.