How to solve Alipay's failure to receive money?

Alipay's inability to receive and pay is generally restricted by reasons such as imperfect ID card information, hidden security risks in accounts, and complaints and reports from others. Users can call Alipay customer service directly, then find out the reason why they are restricted, and then solve specific problems.

1. According to the regulations of the central bank, if the single payment exceeds 10000, the monthly payment exceeds 50,000, or the balance exceeds 5,000 yuan for 10 consecutive days, it is temporarily impossible to pay the balance, and it is necessary to complete the identity verification and upload the ID card.

2. It may be caused by abnormal account transaction operation. For details, please check the email notification of Alipay and follow the prompts.

Operating steps:

1. Log in to Alipay and click My-Settings in the upper right corner;

2. Select the account and security-identity authentication, and complete the authentication according to the page prompts.