Have you ever met an online shop that abused customers? How to deal with it?

I have never encountered the abuse of online stores, but I often see people breaking the news online. An online shop insulted customers, such as the recent "Henan Sheng is a slum" incident, with pictures and truth. Even if there is no such thing, there are other big and small things. For example, if there is a problem with the goods, the clerk will always be a robot to answer and always copy and paste. For example, after a complaint, there will always be a phone call from the respondent. There are also problems. The clerk and the official customer service are always playing the edge ball. These odds and ends add up many times, which is very annoying.

If you really encounter the situation that the clerk insults the customer, you can follow the following points:

First, take screenshots and keep the evidence.

Take a screenshot of the whole thing and focus on the abuse of customer service. Then apply for official customer service intervention and provide screenshot evidence, phone harassment, order status and other evidence. When you go to the "small court", online stores will generally contact you soon to make relevant compensation and apologize.

Second, the official does not care, call the Consumers Association.

The Law on the Protection of Consumer Rights and Interests stipulates that consumers enjoy personal dignity when purchasing, using goods and receiving services. If an operator insults or slanders the rights and interests of consumers, causing serious mental damage, the victim may request compensation for mental damage.

When a merchant insults a customer, the customer can sue the merchant and demand compensation from the merchant. According to the provisions of Article 3 of the Civil Procedure Law, the people's courts accept civil lawsuits brought by citizens, legal persons, other organizations and among them for property relations and personal relations.

Third, private consultation.

Private consultation is not advocated. However, if the merchant or clerk realizes his fault, he is willing to apologize for your compensation and be ashamed of his behavior. Can provide you with enough compensation, such as economic loss and mental loss, to meet your reasonable demands, then you can also accept private consultation.

How to be a good shop assistant;

1. First of all, control your emotions, don't bring personal emotions to work, and don't abuse customers. For example, the clerk in the "slum in Henan" incident was punished for leaving his job.

2. Knowing the products you sell can help different people, capture customers' hearts and let customers buy what they really need, instead of buying a lot of useless things and making a big mistake.

3. Be calm when you meet something, and don't call names casually. Unable to report to the next higher level. Both customers and shop assistants can be more tolerant and understand each other.