What are the main functions of Enjoytalk Telephone Customer Service Center?

The main purpose of the telephone customer service center is to better improve the efficiency and quality of serving customers, so the general functions are:

1. Automatic traffic allocation: including voice navigation, skill groups , sequential, random, memory routing, VIP group, etc.

2. Incoming call pop-up screen.

3. Voicemail.

4. Three-party calls, hold, call transfer, etc.

5. Satisfaction score.

6. Agent monitoring.

7. Call report.

8. Large screen display

9. Call recording.

10. Knowledge base.

11. Agent management.

12. Customer management.

13. SMS function.