A short message to a customer

Hunan Hongfengye Media teaches you how to send short messages to customers. Please refer to the following:

1, short signature: when someone sends a message to a customer, add "limited liability company". Is it necessary? Redundancy not only takes up space, but also is very troublesome. Customers will think you are "rustic", just like the iphone7 just received from Hongfeng Media. Plus, ring the bell all the time "above the moon"; . In fact, the signature is the abbreviation of the company plus your name;

2, the title is accurate: some people send text messages to save trouble and convenience, but you have to pay for your convenience, and customers may delete them directly without reading them, which will not achieve the blessing effect and waste money. Therefore, when sending short messages to customers, we must address them accurately, such as, Manager Li, Brother Zhao, etc. In today's era of harassing text messages, I will try to make it easier. Last year, I wrote short messages to more than 1000 customers. Those days were basically occupied by short messages, and the gains were beyond my imagination.

3. Novel content: On holidays or major events, the sales staff will send some invitations or greetings to customers. Because there are many customers, in order to save time, mass mail is usually used, but the effect of this kind of mail is very poor, because the main

The mobile phone mailbox will treat most of the mass emails as spam. Regardless of individual differences such as age, gender and identity. Mass mailing also seems to pay insufficient attention to customers.

The same is true for sending text messages to customers during holidays. Most of them find a blessing message and send it to all customers in groups. The customer clearly knows this information and will not pay attention to it. Nowadays, many new mobile phones also have the firewall function of mass SMS, which will automatically reject mass SMS as spam. The correct way is to "tailor-made" emails or text messages for different customers. If you are a stranger or a new customer, not only that, it is also very useful to set an attractive theme. These practices seem to take more time, but they can bring unexpected gains.

4. Short signature: Some people add "limited liability company" when sending text messages to customers. Is it necessary? Redundancy takes up space and trouble, and customers will think you are "rustic", as if you just bought a BB machine and kept ringing the bell; I just bought a mobile phone, and it's as naive as running on the main road. The signature is the abbreviation of the company plus your name;

5, the right time: Maybe everyone has this experience. Before the New Year and holidays in China, they will receive many short messages from people. They always want their blessings to come first. This is unnecessary. If you receive a blessing message tomorrow, your client will tell his daughter-in-law "Hehe" twice today: "Maybe other places celebrate the New Year before us, and the supplier sent it";

6. After implementation: After sending the text message, it's over? It's a waste to communicate with customers! So after the New Year, after the holiday, did you get the message I sent you? If the customer is deeply impressed with you, he will definitely answer "Yes, thank you for your blessing", but it doesn't matter. In this way, you will also achieve the purpose of blessing and continuing to communicate with customers.

7. Cut to the chase. After dialing the customer's phone, try to find the person you are looking for first. For example, after the phone is connected, Tele Sales can ask, "I am in XX language. On the phone, try not to use professional words such as "three-tier architecture", "JavaApplet" and "virtual kernel", but use easy-to-understand language, even the dialect familiar to the other party. Telephone sales should use some positive and confident words appropriately, show their confidence and enthusiasm for customer service, and increase their perceptual knowledge with enthusiastic words. But don't exaggerate and lie.

8. Pay attention to each other. The purpose of calling customers is to help them solve their problems, so we must pay close attention to their reactions. If the customer has any objection, don't deny it at will, or even use the words "wrong" and "impossible". The correct way is to listen carefully, first accept the objections raised by customers, analyze them, and try to quote the comparative opinions or reports of third parties to dispel customers' concerns.

If you need more customized SMS templates, you can search Hongfeng Media in Baidu.