Telemarketing invitation skill sharing

Telemarketing is not about picking up the phone and chatting with customers. Since the ultimate goal of this call is to meet customers and win orders, of course, some telemarketing skills should be adopted to help you get customers faster? Settings? . The following are the skills I shared for you about telemarketing invitation. Welcome to learn from them.

Tip 1: Keep yourself smiling.

This is because when you speak with a smile, your voice will convey a pleasant charm and naturally become more approachable in the ears of customers. When you say every word with a smile, the other person will be moved by you more easily.

Tip 2: the volume and speed should be coordinated.

When people meet, there is a so-called "magnetic field". On the phone, of course, there is also a telephone magnetic field. We are close to the magnetic field of potential customers and feel cordial. Everything we talk about is prone to * * *. In order to understand the other party's telephone magnetic field, it is suggested that you should adopt a moderate volume and speed at the beginning of the conversation, and then adjust it after you distinguish the volume and speed of the other party, so that the customer will feel that you are in step with him. Speak slowly to young people and middle-aged people, but speak slowly to the elderly to make it easier for them to hear clearly. For more learning information, please add the teacher's WeChat: xls956 (click on the blue word to add directly)?

Tip 3 indicates that it won't take too long. Explain briefly.

No one wants to spend time listening to a strange speech. So, it's always good to tell each other from the beginning that it won't take up too much time. In order to make the other party willing to continue this call, Park Shi's suggestion is to ask the other party to give himself two minutes, but when people hear two minutes, they usually have the idea of "just two minutes anyway, just listen and watch".

Tip 4: Make good use of telephone opening remarks.

A good opening speech can make the other person more willing to talk to the telemarketer, so besides "delaying for two minutes", what to say next becomes very important. How to know each other's thoughts better, you might as well ask: Has our company thought about how to improve sales performance? Open questions like this.

Tip 5: Make good use of pause skills.

What is a pause? Pause is when the telemarketer needs the other party to give him a time and place, pause and give him a space to think. For example, when you ask someone: Is Monday afternoon or Tuesday morning convenient for you? After that, pause a little and let the other person answer. Making good use of pause skills can make the other person feel respected.

Tip 6: Use open-ended questions and keep asking questions.

On the one hand, asking questions to customers can prolong the conversation, and more importantly, it can understand the real thoughts of customers and help salespeople make judgments. Might as well use: "Let me ask you a simple question." "Could you please tell me more about why you have such an idea?" And other issues, encourage customers to continue.

Tip 7: Reverse immediately.

Immediate reversal means doing what the customer says immediately, for example, when the customer says, I have cooperated with the sales training company? When the time comes, just do as he says: I'm calling you because I know you've trained the staff. When a customer says:? My employees don't need training? , might as well continue? I called you because I knew you might have this idea?

Tip 8: Give an alternative question and opportunity.

Alternative ways can help the other party make a choice, and at the same time can speed up the meeting between the other party and the business personnel. For example, "call in the morning or afternoon" and "meet on Wednesday or Thursday" are all alternatives.

Tip 9: Prepare for the next opening.

When you want to hang up, you must make an appointment with the client for the next telephone interview. Otherwise, calling customers without knowing them will make them think you are rude. If you must make a phone call, you must first think of a good statement to divert the customer's attention.

I. Purpose of the invitation

Ask the customer to accept the invitation and determine the time and place to meet.

Second, the types of invitations.

1, telephone invitation (80%)

2. Face check

3. Letters, emails and text messages

4. Fax invitation

Third, incorrect invitation attitude.

Making him feel important is a very important principle in dealing with interpersonal relationships.

1, I give each other a chance.

I am still helping him succeed.

3. Will the other party think that I am doing illegal pyramid schemes?

Fourth, the correct attitude of invitation.

1. This is a business activity, not an informal gathering and gathering in daily life. The business representative is an accurate legal person.

2. Finding a partner is not asking for help.

You are not necessarily the best partner I am looking for.

Five, the principle of invitation

1, invite one at a time.

2. Choose between the two (tomorrow or the day after tomorrow)

3. Don't talk about (products, companies, systems) and keep a sense of mystery (you can't talk about business when invited)

4, four don't say (the timing is wrong, the atmosphere is wrong, the motivation is immature, and someone is disturbing)

5, five before five, first near and then far, first big and then small, first heavy and then light, first cooked and then cooked, first near and then sparse.

6, can't deceive people

7. Don't argue or answer each other's questions.

8. specialization

9, simple and to the point, not too complicated.

10, affirm each other's advantages and praise them.

Sixth, the way of invitation.

Direct and curious

1, keep a natural tone.

Step 2 explain why

3. Let it develop naturally

Step 4 feel each other's interest

5. Appoint a place and time to meet.

Seven steps of telephone invitation

1, pick up the phone

Step 2: Simple greetings

3. Tell the other person a reason why he can't talk for a long time.

Step 4: Send an invitation

5. Ask some different questions.

6. Confirm the time and place

7. hang up the phone decisively

Eight, telephone invitation should pay attention to the problem.

1, no? Fortune telling?

Step 2 give priority to the problem

3. affirm each other's advantages and admire each other.

4, high-profile, not arrogant

5. Don't force, force or cheat.

6, simple and to the point

7. Separate from business

8, three don't talk (don't talk about the company, don't talk about products, don't talk about the system)

Nine, the five elements of effective telephone use

1. Is this the right time?

Step 2 convey enthusiasm

Step 3 praise your customers

4. Provide space for the other party to refuse.

Step 5 end your topic

Ten, the classic words of invitation

1, focus on making friends

2. New information

Step 3 get rich successfully

4. Highlight growth and learning.

This contributes to his health and beauty.

Eleven, five ways of invitation

Standard invitation method

Invite yourself, talk about the plan by yourself, and the other person has a good relationship with you? Nearby? .

(Take telephone invitation and the other party is in the office as an example)

You: Hello! I am XXX, am I XXX?

He: Yes, I am. what can I do for you?

You: You can't even recognize my voice.

He: So it's you!

You: I'm calling to ask you something. Does it bother you now?

He: Never mind! Go ahead.

You: I know, you are satisfied with your present job and income! But I also want to ask you a question: Are you interested in learning more about the opportunities to increase your income?

He: Yes!

You: That's good! Make an appointment with you. Shall we do it now or next time?

He: Do it now.

You: OK! But I told you in advance, it will take about two hours. Do you know the time?

He: Right.

You: Come to my house at 7: 30 tomorrow evening. I'll wait for you 15 minutes. Don't forget to call me if you can't come! If tomorrow night doesn't work, I'll change it to 7: 30 the day after tomorrow, because I won't be home until 7: 00. Which of these two times suits you?

He: Tomorrow night, then!

You: OK! Do you need me to remind you again tomorrow afternoon?

He: No, I'll go.

You: That's it. See you tomorrow!

He: OK, see you tomorrow!

Key points:

The first point is: respect each other! Although the other party knows you very well, but the other party can't answer your phone, it still needs the other party's consent;

The second point is: confirm whether the other party has it? Want to increase income? The needs or desires of;

The third point is: confirm whether the other party has enough time;

The fourth point is: mutual confirmation? Talking about business? Location;

The fifth key point is: when and where to adopt it? Rules of choice? ;

The sixth point is: hint that the other party wants it? Punctuality? .

A random method of inviting acquaintances

Invite yourself, talk about the plan by yourself, and the other person has a good relationship with you? Is it far? . Let me give you an example:

You: Hello! Please call Mr. XX, thank you!

He: Yes, I am. What is this?

You: I'm Kang Ting Renneville. You may not remember me! We met at a party of your friend Liu, when we exchanged business cards (if the other person really can't remember, you don't have to try to make the other person remember the details, do you? )

He: I really can't remember!

You: Never mind! Do you mind disturbing you today?

He: Nothing, please go ahead.

You: I called you today to ask your advice. Is it possible for me to meet you and we can communicate with each other again?

He: Of course!

You: How about the first floor of Friendship Palace in Friendship Hotel at 3 pm the day after tomorrow (Saturday)?

He: Right.

You: We talked 1.5-2.0 hours. Under normal circumstances, will you come on time? Do I need to remind you on Saturday morning?

He: No need.

You: OK, see you in the afternoon the day after tomorrow!

He: OK.

You: Goodbye!

Key points:

The first point is: let the other person have a simple memory;

The second point is: respect each other! Whether the other party is willing to answer your phone depends on whether the other party agrees;

The third point is: tell the purpose of calling the other party;

The fourth point is: set a time and place to meet;

The fifth point is: hint that the other party wants it? Punctuality? .

Strange way of inviting.

What is the relationship between the other party and you? Zero? .

You: Hello! Please call XXX.

She: I'm XXX. Who's this?

You: I'm from Kangting Rinawale. I have a very distinctive business card in my hand. There are two situations: one is that you put down the phone; The other is that I went on to say, which one do you want?

She: Go on.

You: I am? Introduce yourself: What do you deserve most? Blow? A word or two. Like what's my name? , I am? Company? I read your business card, and I guess there may be a possibility of cooperation between us. Of course, this is only a possibility, and it is only my wishful guess. I want to borrow my free time to prove the size of this possibility I guessed! But I wonder if you are willing to prove my point, too? Guess what? There is a certain truth.

She: Really?

You: Is that mine? Guess what? There is still some truth. I have an idea. If possible, can I visit you in person at your convenience?

She: Yes!

You: When is it convenient for me to call you?

She: Are you at work? What's my phone number? .

You: Thank you! Any time is fine.

She: Yes.

You: Nice to meet you! I'll call you at my convenience. Goodbye!

Key points:

The first key point is: the beating frequency of your heart is within the normal range;

The second point is: praise each other;

The third point is: arouse each other's curiosity;

The fourth point is: respect each other;

The fifth point is: thank each other, make a gesture and play hard to get.

Influence invitation method

You: Hello! Can you make a phone call? I have something to ask him, please ask him to hurry, thank you!

She: Who is it?

You:? ! (It can be said that the most commonly used address between you, such as Lao Liu)

She: Oh, it's you! What's the hurry? !

You: Eat after work. You can meet me at City Hotel 1909 after dinner (or you can say come to my house after dinner).

She: What's the matter?

You: Don't ask, I won't ask for your money (humor can be played by myself). You'll know when you come. That's it, I still have to pay? Call.

She: All right, all right!

You: Hang up!

Key points:

The first point is: let the other party feel that this matter is a bit urgent, but don't let the other party feel that something is wrong, otherwise it will be counterproductive;

The second point is: don't answer any questions from the other side;

The third key point is: cut to the chase and set the time and place directly;

The fourth point is: hint that the other party can't come.

Non-pressure invitation method

The premise is that you have no absolute influence on the other party, but you have a good relationship with him.

You: Hello! Can you make a phone call? Thank you!

She: Hello?

You:? It's me. What are you up to?

She: Nothing.

You: Is it convenient to say a few words?

She: Nothing. Go ahead.

You: (Don't worry) Let me ask you a question first. I know (as far as I know) that you are satisfied with your present job and income! But I still want to hear your truth (you can use your humor). Are you interested in learning something, such as ways, methods and even opportunities to increase income (make money)? If you are not interested in it for the time being, I will call you when there is a similar opportunity in the future.

She: Yes!

You: Well, here's the thing. A friend of mine is from Shenzhen. He arrived yesterday. What is his name? To expand the market in Guangzhou, I needed to find some people to cooperate and found me. Asked if I knew some trustworthy friends, I said yes! You are one of them. If you are interested, you can meet me at the City Hotel 1909 at 7: 30 tonight (or at 7: 30 tomorrow evening, but not the day after tomorrow). You can come and see. It would be better if you are interested. I think it doesn't matter if you're not interested. Just meeting a friend. Do you have any opinions?

She: All right!

You: However, if you can't come in an emergency, you should call me in advance so that my friend won't wait for you!

She: No problem!

You: Then I won't bother you too much, that's all.

Key points:

The first key point is: you still have to respect each other. Although you know her well, it doesn't mean you can not respect each other.

The second point is: irony? . Want the other person to say? No? You just let her talk? what's up ;

The third point is: let her go? Push it out? , arouse her curiosity;

The fourth point is: don't let the other party feel any pressure;