4S shop service questionnaire

What kind of brand? Why put it in the legal column?

Look at this:

Investigation-your maintenance complaints in 4S stores and special repair stations.

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1. Have you complained to the 4S shop or special repair station in the past six months?

Yes or no

2. What's your complaint about 4S shops and special maintenance stations? (multiple choice)

Unreasonable working hours.

The price of accessories is unreasonable.

Use fake spare parts

Replace parts without asking for advice.

Human error

Advise to do unnecessary maintenance projects.

Persuade to buy unnecessary additives.

The service staff has a bad attitude.

Business hours can't meet the needs

Maintenance speed is too slow.

Unable to troubleshoot.

Lost things during maintenance.

Did not pay attention to keep the inside and outside clean during maintenance.

Use your vehicle without permission.

other

3. What's the receptionist's attitude when you complain?

Be enthusiastic and accept it modestly.

Listen carefully and patiently.

Be indifferent and perfunctory to customers.

Have a bad attitude

4. How long did the special service station solve your complaint?

Solve on the spot

Solve in one day

Solve in three days

Solve it within a week

Settle it within a month

have no answer

5. How satisfied are you with the result of complaint resolution? (Ten points means very satisfied, and one point means very dissatisfied)

1 2, 3, 4, 5, 6, 7, 8, 9 10.

6. Will you visit the complained 4S shop and special maintenance station again?

Will it not be?

7. May I ask the brand of the car you are driving:-Please choose-Shanghai Clock Club Shanghai GM-Buick Shanghai GM-Cadillac Shanghai GM-Chevrolet Shanghai Saibao SAIC GM Wuling SAIC GM-Chevrolet Shijiazhuang Shuanghuan Shuguang Automobile Tianjin Lixia Xinkai Automobile FAW Audi FAW Volkswagen FAW Toyota FAW Hongqi FAW Mazda Zhejiang Geely Zhengzhou Nissan chongqing lifan Other Anhui Chery Baoding Great Wall Beijing Benz Beijing Jeep Beijing Hyundai. BAIC Manufacturing BYD Auto Changhe Suzuki Changan Ford Changan Suzuki Changan Automobile Changfeng Cheetah Dongfeng Honda Dongfeng Peugeot Dongfeng Nissan Xiaokang Dongfeng Citroen Dongfeng Da Yue Kia Fujian Southeast Guangzhou Honda Guangzhou hafei automobile Hainan Mazda Hebei Zhongxing Brilliance BMW China Huatai Automobile Huayang Automobile Gio Automobile JAC Ruifeng Jiangling Lufeng jiangling motors Jiangnan Automobile Jiangxi Changhe Jiangxi Fu Qi jointly signed Nanjing Fiat Nanqi Xinyatu Shanghai Volkswagen Shanghai Huapu.

8. What is your occupation?

Middle and senior managers of state-owned enterprises

Employees of state-owned enterprises

Institutions/educational, scientific and cultural institutions

Middle and senior managers of foreign enterprises/joint ventures

Employees of foreign enterprises/joint ventures

Middle and senior managers in private enterprises

Private enterprise employees

Individual boss

freelance journalist

student

other

9. How old are you?

/kloc-under 0/8 years old

18-22 years old

23-28 years old

29-35 years old

36-40 years old

4 1-45 years old

46-50 years old

5 1-60 years old

Over 60 years old