Ppt template for property annual work summary

Partial ppt template for annual work summary of a property

Time flies, the sun and the moon fly, and another year has passed in a blink of an eye. 20xx is almost over. Looking back on this year, under the correct guidance and supervision of the company's leaders, with the cooperation and help of all my colleagues, I have made certain achievements and successfully completed all the tasks entrusted by my superiors according to the plan at the beginning of the year. Now I will summarize my work in 20XX as follows:

First, do a good job in the daily work of property management

(A) do a good job in property charges

The collection of property fees is a seemingly easy job, but it is not easy. So I actively cooperate with xx to collect property management fees, parking fees, utilities and so on. Inform households on time and increase the collection of arrears. Through door-to-door collection, written collection, telephone collection and other means, the property management fee was successfully collected.

(B) to strengthen the management of the distribution room

1. The plumber is required to strictly implement the maintenance plan and inspection system in the daily operation and maintenance of * * * equipment, regularly maintain relevant equipment, carefully check the operation of equipment, handle problems in time when found, avoid major hidden dangers and ensure the normal operation of * * * equipment.

2. Prepare for the safety of electricity consumption in the summer peak period, cooperate with the Power Bureau to conduct a comprehensive safety inspection of the power supply equipment in the community, and replace the reactive power compensation cabinet of X transformer to reduce reactive power loss.

3. The water and electricity repairman * * * replaced X energy-saving lamps in the community; X electric fuse; X tap water ball valves; Free door-to-door service for the owner x times, and timely solve problems for the owner.

4, cooperate with relevant departments to do a good job of safety inspection of transformer room and fire control facilities.

(3) Do a good job in cleaning and greening the community.

1, do a good job in welcoming the creation of a civilized city, issue civilization inspection notices to owners and tenants, and require tenants to maintain a good sanitary environment.

2, require cleaning personnel to be responsible for the public * * * area cleaning in time as required, leaving no sanitary corner. * * * The corridor is cleaned once a week, and the parking lot is cleaned twice a month. Clean up all kinds of garbage regularly according to standards every day to ensure the cleanliness and beauty of public areas.

3, according to the standards stipulated by the city regularly kill cockroaches in sewers and sewage wells in Xiao Sha, in addition to the "four pests" in public areas.

4. Communicate with individual owners and ask them to move their personal belongings piled up in outdoor public places indoors to ensure that the community is clean and tidy.

5. At the same time, strengthen the greening and maintenance of the community, maintain the lawn in time according to the changes of seasons and climate, regularly cultivate soil, fertilize flowers and trees, remove weeds, prune and replant seedlings, and control pests and diseases, so as to ensure the greening and maintenance quality of the community.

6. Repair damaged residential pavement and parking lot pavement.

7. The gate track in the villa area is damaged due to foundation settlement, so do a good job of maintenance and reconstruction.

8. Clean up three septic tanks in the community twice, dredge the sewage pipe network leading to municipal septic tanks twice, and clean up more than 30 dewatering wells and rainwater wells (times).

Second, actively play the role of the property management office and cooperate with other work.

1, cooperate to complete the greening transformation of xx.

2. Cooperate with the agent to renew the temporary labor contract.

3. Cooperate with xx Hotel to renew swimming cards for villa owners.

4. Cooperate with the dredging team to clean up the sewage pipes in the community and clean up the septic tank in Building X of the community twice. At the same time, cooperate with X Hotel to dredge the sewage pipes in the community.

5. Cooperate with the fire brigade to conduct safety inspection on the transformer room.

6. Do a good job in the handover of the community order maintainer.

7. Do a good job in the atmosphere layout of the community during the Spring Festival.

8. Cooperate with the power supply bureau to conduct annual inspection of three transformers in the community.

9. Cooperate with Swan Engineering Department for aging maintenance and replacement of xKVA transformer switch in distribution room.

10, cooperate with the logistics work of the Chinese Studies Forum of the Academy.

1 1. Go to the X District Construction Bureau to apply for the property contract before filing.

12. Cooperate with X Hotel to deal with the leakage problem of corridor roof.

13, x, x residential area * * * cooperate with each other to re-lay the sewage pipe network of the photography square.

14, according to the requirements of "building a civilized city" in the community, do a good job in various inspections.

Third, strengthen communication with the owners and do a good job in daily management.

In one year's work, I paid great attention to strengthening communication and exchanges with the owners and tenants, timely understanding the real needs of the owners, solving the complaints, maintenance and help-seeking problems of the owners in the shortest time, and doing a good job of explanation to satisfy the owners as much as possible. Listen carefully to the opinions and suggestions put forward by the owner, make detailed records, and seriously study the rectification. Strive to establish a good image of the property management company through their patience, enthusiasm and thoughtful service, and create a harmonious and stable living environment with the owners. And communicate with the industry Committee to renew the residential property management service contract.

At the same time, stop and persuade some owners' illegal construction behavior in the community in time. In particular, this year, many irregular behaviors in the decoration of Building No.7 were stopped, and owners were required to enhance public awareness and pay attention to keeping the surrounding environment clean and tidy.

Looking back on the work since this year, although some achievements have been made, we also find that there are many places that need to be improved and improved. In the future, I will continue to strengthen my study, deepen my management, do my job well according to the company's requirements, improve my service level, contribute to the development of the property management office, and create a safe, comfortable and beautiful living environment for the residents of the community.

The second property annual work summary ppt template

Time flies, and I have been working in the wool textile trade center for a year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

In retrospect, it seems that it happened when I first applied for the customer service position of the property management company of the Chamber of Commerce, but now I have changed from an ignorant newcomer to a customer service staff with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't understand customer service, and feel simple, monotonous or even boring. They just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year:

1. Handle the formalities and certificates for customers' decoration, and file the information, files and keys of merchants. Among them, it should be distinguished that the ad area on the first floor, the AD area on the second floor and the abcd area on the third floor belong to the government, most of the first floor and the second floor belong to Chen Guide, a few belong to the merchant rudder, and some belong to private owners.

2, familiar with all aspects of information, including the owner, decoration units, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. You should be familiar with how to make, send and file letters and documents, and how to use single letters sent by Guide Company, Suntech and Maozhi Office, notices for rectifying paragraph order, warm tips, article release notes, small construction orders, large decoration materials and maintenance orders.

In the process of completing the above work, I learned a lot and grew a lot.

1. The tempering at work has shaped my character and improved my psychological quality.

For those who are new to property management and have little experience, they will inevitably encounter various obstacles and difficulties in their work. With the help of leaders and colleagues, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I think we should keep a good mental outlook and working condition in front of customers. As customer service staff, we should put professionalism and smiling service in the first place.

The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should always put your work first and keep smiling, because you represent not only your personal image, but also the image of the company. Try to keep smiling service, gradually become fearless when communicating with a few difficult customers, and gradually improve etiquette such as reception etiquette and telephone etiquette.

I realized the importance of details in my work and life.

Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the wool trade center, I deeply realize that the details can't be ignored or sloppy. Whether it's every line and punctuation when reading official documents, or the refined and hygienic service that leaders emphasize without dead ends, I deeply realize that only by going deep into the details can we get rewards from it. Details bring benefits and details bring success.

I have developed my talents in my work and study. When I try to finish every job, I get my support and affirmation.

I remember that during the woolen trade fair, in order to do a good job, our customer service department, engineering department and security department all worked overtime in these four or five days to do their jobs well. Although very tired, they all reflect the unity spirit of our customer service center. This shows that everyone is full of passion for their work. As for the computer maps of the abcd area on the first and second floors of the whole wool textile trade center, I will treat them seriously and responsibly, and try my best to do all the work better one by one.

In the new year, I will try to correct the shortcomings in my work in the past year and constantly improve and strengthen the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the ability of document production and expand various work skills, such as learning the operation of some new computer software and how to answer customers' questions.

3. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

The third property annual work summary ppt template

Xx Property is my first official job, and I have been with it for X months. Remember the ignorance of that year. Thanks to the careful training of leaders and the care and mutual assistance of colleagues, I have grown up and my working ability has improved. The following is my personal work summary in 2020:

I. Basic services

1, with the work on duty in the park during the Spring Festival, I further felt the warmth of this big family in xx Park during the xx days on duty. I can't see any complaints from everyone, only a warm smile on my face. During the duty, xx Garden organized a team in the park to deal with the burst of water pipes in front of the gatepost and the north-south main road, and coordinated all departments according to the instructions of the manager and the water cut-off plan, and made explanations and maintenance reports to the owner. The longest time lasted for 1 1 hour, which finally ensured the owner's domestic water consumption without any complaints.

2. Cooperate with the company to comprehensively promote 8s management activities, and make relevant signs and other signs such as banners, water signs and wall-hung documents.

3. Draft various written letters to the outside world, including work contact list, rectification notice, contact letter for renovation and rectification, correspondence with Qingzhuhu Golf Club, etc.

4. Data management: in strict accordance with the provisions of the archives management. In particular, the owner's files should be clearly listed for easy retrieval, and each owner's information should be put in one file. At the same time, it is necessary to ensure the confidentiality of information and strictly implement rules and regulations such as borrowing and checking.

5. Cooperate with the visitor card system implemented in the park on xx month and X day, and notify the past posts to release all temporary visitors (owners' relatives and friends, construction rectification, decoration personnel, etc.). ) after telephone contact to confirm its identity, so as to ensure the owner's living safety.

Second, the park life service

1. Cooperate with the development of the park life service system, make various warm tips and post them, and send them to the owners through the district housekeeper.

2. Send short messages to the owners about various festivals and park activities.

3. Cooperate with the development of health services in the life service system of the park, and actively provide blood pressure measurement services for visiting owners; Issue physical examination cards to visiting owners and update relevant statistical data in time.

4. I made statistics on the development of life service in the park from X to 8x in 2020, and greatly improved my work skills and service concept in the process of learning the single service follow-up table and monthly statistical table.

Looking forward to next year, we will meet the opportunities and challenges and know that we still have too many shortcomings. We plan to do the following things to improve ourselves in 20xx:

1.At the beginning of 2020, because of the company's affirmation, I was promoted to department foreman, and my responsibilities and obligations followed. But I need to improve my team cohesion and management skills. In the coming year, I will do a good job of communication within the department and with other departments, so that the work team can maintain a serious and lively healthy atmosphere, learn to do a better job of supervision, ensure the service quality of the department, give full play to the collective role of employees, and further improve the service quality.

2. Follow up the timely rate and completion rate of maintenance work in time, so as to solve the problem for the owner in time.

3, more to the scene to understand the actual situation, you can more thoroughly understand the relevant property terminology, and you can find ways or ways to deal with problems.

4. Summarize the existing problems and lessons in time, and compile cases for mutual exchange, reference and learning.

5, strive to improve their skills and management level, do a better job.

6. In addition to learning the related categories involved in this department, we should also learn the processes of other departments to lay a solid foundation for the overall control ability in the future.

7, strengthen the organization and coordination and the ability to deal with emergencies.

Our work is linked by all kinds of small things, but it is not easy to do these small things well. During my working days in xx, I deeply feel that xx can tap my potential, and my leaders and colleagues are my mentors and friends. I will find my own development direction and keep my enthusiasm and forge ahead in this job!

The fourth property annual work summary ppt template

1, improve the supporting facilities

Since the owner moved in, the Perfect Space-Time Park has gradually exposed the construction quality problems and unsatisfactory places. In 20xx, the project led the project and personnel to coordinate all parties to make up for the shortcomings, so that the supporting equipment and facilities tended to be perfect and won the trust of the owners, such as adding a bicycle yard, installing an air-conditioning timer in Building A, testing fire-fighting facilities, overhauling the power supply system, and adjusting the load of distribution switches.

Step 2 deal with it urgently

According to the actual situation of the park, Perfect Space-Time Property Department has formulated and improved various emergency plans, so as to make plans in advance, procedures in progress and summaries afterwards for emergencies, calmly deal with emergencies and eliminate potential safety hazards.

3. Energy saving management

In view of the large energy pool in the park and the difficulty for owners to pay fees, the project department studied and formulated the public areas and underground parking lots in the building, and adopted a number of energy-saving improvement measures to continuously tap the energy-saving potential. For example, if the turn-on time of the hall light is set, the security personnel on duty will turn it on according to the specified time.

4. Document management

Archives management is an important work in property management. The staff of the project department left the manager's autograph on the file management on the form. In content, it records the real face of property, owners and management process. The archives of all departments were carefully arranged on schedule and the owner database was established. The input of relevant information is convenient, fast and detailed, and it is constantly updated to maintain the integrity and reliability of data.

5. Training management

According to the actual situation of perfect time and space, the property department made a detailed training plan at the beginning of the year, striving to achieve a professional and comprehensive business level. For example, inform property security, inform customer service personnel, and make employees' property knowledge comprehensive through cross-training in engineering, customer service and security knowledge.

6. Safety management

6. 1 fire management:

Fire protection is the enemy of property safety management. In case of fire, the owner's personal and property will be seriously threatened. To this end, we set up a voluntary fire control organization in the park with the security department as the center and the project manager as the team leader, implemented strict fire control supervision and management, decomposed fire control responsibilities into households, and explained fire control knowledge to them. Perfect Space-Time Park held a fire drill on 20xx, x, x to improve the fire safety ceremony and knowledge of property department employees and owners.

6.2 Public security management:

In order to ensure the safety of the park owners, Perfect Space Security Department strictly trains the security team, implements six preventive measures, and implements group defense, group inspection and group treatment to ensure foolproof. Focus on special areas, such as the strict security of high-risk areas of bicycle yards, successfully arrested three thieves and saved thousands of dollars in direct economic losses for the owners, which was well received by the owners. Due to the excellent safety management of Perfect Space-time Park, it was rated as an excellent comprehensive public security park by Haidian District.

7. Environmental management

7. 1 supervise and manage the greening and greening planting companies in the park, implement the reasonable collocation of greening and greening planting in the park, highlight the characteristics, and achieve natural, harmonious and relaxed effects. At the same time, the disease was eliminated and the spread of Hyphantria cunea in the park was successfully suppressed.

7.2 Park garbage classification benefits the country and the people. Saving and recycling resources have been praised by city and district leaders and park owners.

7.3 In order to keep the buildings in the park clean and tidy as a whole, and improve the environmental quality of the park, the property management department cleaned the external walls of the building twice this year, and assigned special personnel to follow up and supervise during the cleaning process, strictly controlling the quality, and optimizing the environment of the park through the clean appearance of the building.