What's the matter that the courier will never be delivered to your door again?

"With the courier cabinet, the courier will never be delivered to the door again."

According to industry regulations, express delivery must be approved by consumers before it can be put into the express cabinet. It is illegal to place it without the consent of the consignee.

The courier cabinet originally set up for the convenience of the community has become a carrier of trouble. Some owners complained: "since there is a courier cabinet, the courier will never be delivered to your door." Ms. Wang, a citizen, has complained more than ten times in order to let the courier deliver the goods to your door. In her words, "I have called all the' three links and one access' phones."

At 7 o'clock on the evening of April 9, Ms. Wang, who was at home, received a text message from Shentong, reminding her that the express parcel was put into the CIMC E-rental express cabinet in the community. "On the weekend night, no one knocked at the door and no one contacted me. The courier was thrown into the courier cabinet." Ms. Wang immediately tracked her order online. As expected, the status of the order has been changed to "signed", indicating that "the signer is my" signed "." My express parcel this time is a pair of sunglasses, which are fragile and need to be checked. Now it has been sent to the express cabinet for signing. How do I check it? "

Ms. Wang told reporters that she had experienced similar things more than once. "I almost called three or five express delivery companies except SF Express, asking them to re-express the package put in the express cabinet to my home, and even changed the address of Taobao, directly saying' I will complain if I put the E stack without authorization'. I also posted on the Internet, asking CIMC·E· Stark to "hack" me. Even so, as long as there is no special note, the courier is still being put into the courier cabinet privately. "

In fact, there are not a few consumers who have similar experiences with Ms. Wang. Some netizens complained one after another: "Because there are beehives in the community, there are people at home, but they don't even call, so they throw the courier directly into the courier cabinet ..." Some netizens even said that even if the words "No cloud cabinets and beehives" are clearly indicated on the order, it is inevitable that the courier will be thrown into the courier cabinet.

In this regard, Ms. Wang and other consumers questioned that express delivery is not a standard service. Why does it become a special service to deliver the courier to your home after having the courier cabinet?

Courier company: You can be held accountable for any dispute.

For consumers, the courier is put into the courier cabinet privately, and the biggest hidden danger is that consumers suffer losses because they have not accepted the goods face to face. In this regard, the reporter asked the major express delivery companies.

The staff of Shentong Express Shanghai Heqing Company, who delivered the courier for Ms. Wang, said: "Our standard workflow is that the courier delivers it home first. If there is no one at home, send it to the express cabinet with the permission of the consumer. " As for why the express delivery did not follow the standard process, the company will contact the consumer to verify the solution.

The public relations staff of Shentong Express further explained: Except that couriers are not allowed to enter residential areas and office buildings at will, and the situation that the customer service puts the courier into the courier cabinet by default needs to be discussed separately, couriers need to obtain the customer's consent in advance before putting the courier into the courier cabinet.

The staff of ZTO Express said: "According to industry regulations, the express mail should be handed over to the recipient himself or a third party designated by the recipient. If the courier puts the express mail into the express cabinet without telling the customer, the consumer can complain to the express company if there is a problem with the express mail. "

Dayun Express also stressed: "Couriers need to communicate with consumers first. It is up to the consumer to decide whether the express delivery is delivered to the door or to the self-reporting cabinet. Once an abnormal situation occurs, it will be handled according to the process according to the delivery video as relevant evidence. "

CIMC E stack: you can cancel the service for consumers.

The customer service staff of CIMC E stack, a courier company, told the reporter, "Before the courier uses the CIMC E stack courier, we have told the courier to use the courier after the consumer allows it. If the consumer does not take the courier from the courier cabinet for more than 48 hours, we will also prompt the courier to re-deliver the courier through the system. "

CIMC Easy Stack promises to assist consumers to contact the courier company in case of dispute: "Once the courier fails to inform us of the dispute, we will assist consumers to contact the relevant courier. In addition, if the consumer does not want to continue to use the courier service, he can also contact us, and we will set his information so that the courier cannot put the courier related to the consumer information into the courier. "

Lawyer: Unauthorized delivery can be regarded as incomplete service.

Lawyer Wang Yangfei of Shanghai Yangyuan Law Firm believes that the courier company should deliver the express mail to the recipient. If the recipient can't sign for it, the courier should fully communicate with the recipient on the collection method and obtain the consent of the other party before handing over the courier to a third party.

"If the courier company sends the courier to the courier cabinet without the user's permission, it is tantamount to unfinished service, and the courier company is suspected of breach of contract. The courier company should make a second delivery for the users. Once there is a problem with the goods purchased by the user, the courier company should bear the corresponding responsibility. " Young-fly-wang stressed.

Original title:

"With the courier cabinet, the courier will never be delivered to the door again."

Consumer: The goods are unacceptable and vulnerable to losses. Lawyer: Let them be suspected of breach of contract without the permission of consumers.