Etiquette for receiving distinguished guests

Etiquette for receiving distinguished guests

Etiquette for receiving distinguished guests. Etiquette is a general term for etiquette, courtesy, manners and rituals. The behavior of reception staff is crucial to creating a good corporate image and laying the foundation for further in-depth interactions. The following is the etiquette for receiving distinguished guests. Etiquette for receiving distinguished guests 1

1. Before the distinguished guests arrive. Contact him again. Confirm the prepared plan. Subject to change. Notify him as soon as possible. For example, if there is a change in the hotel reservation, the guest should certainly know as early as possible. Even if you pick him up at the airport and drive him to the hotel, if he knows it in time, he can tell his spouse, assistant, colleague or related personnel so that he will not be unable to find him in an emergency.

2. If someone arrives at your place after a long journey, compare yourself with others and think about what they would need if it were you. Find a quiet spot to rest? A place to stretch your legs? A snack? A drink? Or a chance to wash your face? If possible, offer these options to your guests.

3. Some VIPs must bring a secretary or entourage with them when traveling. Ask first; if he is not coming alone, of course you must make appropriate arrangements for the accompanying persons. Having to deal with sudden changes when things are about to happen will make you panic and embarrassed. Not only will it make you look petty, but it will also make you unable to fully cope with other important tasks before the meeting.

4. If the distinguished guest will accept flowers, you might as well make a phone call to her secretary quietly and ask her what she likes. If someone sneeze violently just hearing the word rose, then you will decide to order gardenia instead. If the gift is a flower decoration on the chest, what color of flowers will look best with the clothes she will wear that day? A woman pays most attention to these details, and her assistant will tell you her personal likes and dislikes. If you pay special attention to the details, it will definitely be the icing on the cake for the entire meeting!

Things to note when receiving distinguished guests

1. Time conditions. The time conditions for entertaining guests mainly involve two basic issues. One is when the guests will officially arrive. The second is how long the guests will stay. If a guest is turned away, thrown aside, or driven away because of the reception staff's poor consideration when the guest officially comes to visit, it will undoubtedly be deeply hurtful and damage the image of the company. When learning that someone is going to visit

or negotiating with others to invite them to visit, experienced people will definitely know the official arrival time and the length of stay with the other person in advance. Unless there are special reasons, it is usually not advisable for the host to entertain guests on holidays, at noon, or at night.

2. Space conditions. The spatial conditions for entertaining guests refer to the selection of specific locations when entertaining guests. Generally speaking, the conventional places for entertaining guests in official activities include offices, reception rooms, reception rooms, etc. Receiving general visitors can be done in your own office. To receive important guests, you can choose a reception room specially used for entertaining guests. To receive extremely distinguished guests

Sometimes you can also choose the highest-grade reception room - the VIP room. As for the reception room, it is mostly used to receive visitors with certain special issues. If necessary, "directional signs" must be set up to guide guests.

How the company receives VIPs

1. The reception staff should change according to the level of the guest. If the other party is a person with high status and status, then the company should It is respect and a standard for the top leader to receive you.

2. The following rules must be observed for the position of the guests during the leading process: the front is higher than the back, unless the other party does not know the way; the right side is higher than the left side; the middle is higher than both sides.

3. The order of going up and down the stairs is basically the same as on the flat road, but you must stay on the right side.

4. Entering and exiting the elevator: If it is a rolling elevator, the order of the stairs is the same. If it is an elevator, there are unmanned and manned elevators. If there is no driver, the owner should be in first in, first out, and the door button needs to be pressed during this period; if there is a driver, guests should be in first in, first out.

5. There are free-style, chairperson-style, side-by-side and relative seats during the meeting. The appropriate mode can be selected according to the indoor layout, occasion and objects.

6. Pay attention to clothing, expressions, movements, and language.

Etiquette for receiving distinguished guests 2

Precautions for introduction etiquette

1. When introducing, do not point at the person alone, but with the palm facing up, the thumb slightly open, and the fingertips pointing upward.

2. The person being introduced should face the other person. After the introduction, shake hands with the other person and greet them, such as: Hello! Nice to meet you!

3. Avoid excessive praise of someone, especially a woman.

4. When sitting, except those with higher positions, elders and ladies, you should stand up. However, there is no need to stand up during meetings or banquets. The person being introduced only needs to smile and nod.

Reception service reception etiquette and professional image building. Participating in this course helps students establish a service-oriented mentality and strengthen service enthusiasm; learn appropriate and considerate service and reception skills to improve the value of professional services; through appropriate etiquette Style, shape the professional reception staff's required responsibilities,,, [Detailed] Etiquette-Business Card Etiquette

1. The order of submitting business cards

From near to far

From superiority to inferiority

2. Submission of business cards

Stand up and deliver it with both hands or right hand

When introducing yourself, do not raise it higher than your chest

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Don’t pinch the other person with your fingers, give the other person the front face

3. Accepting the business card

Stand up, step forward, take it with both hands or right hand, and read it once

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Reception etiquette, business card etiquette

4. Storage of business cards

The left pocket of your shirt or the inside pocket of your suit. Don't let your pockets bulge with business cards. Don't put your business card in your pants pocket.

Reception etiquette, handshake etiquette

1. Pay attention to hand position

The order of handshakes - "three priorities" principle

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1. Elders are given priority

2. Ladies are given priority

3. Those with higher positions are given priority

Taboos in handshake etiquette

< p> When shaking hands, hold something in your left hand or put it in your pocket

Do not follow the order and rush to be first

Do not wear sunglasses, hats, or gloves

Men wear gloves (women can wear thin gloves in social situations)

Wear sunglasses (unless you have eye diseases or eye defects)

Use your left hand or both hands to shake hands with the opposite sex

Cross handshake (shaking hands with Westerners is regarded as a cross, disrespectful)

Pulling, pushing, or shaking up and down

Long speeches, nodding and bowing, excessive politeness< /p>

Holding only the fingertips or only passing the fingertips

Dirty, wet hands, rubbing them on the spot

Half-hearted, expressionless, wandering eyes or watching the reception of distinguished guests Etiquette 3

1. Ordinary customers

For ordinary customers, greeting is to let her know that we have noticed her arrival and welcome her arrival. At this time, basic greetings such as "Hello" and "Welcome" will suffice.

Error: "Hello, please take a look!" (negative language can easily make customers have the idea of ??"just take a look and leave")

Error: "Hello, may I ask? What clothes do you want to buy?” (Putting both parties into a buyer-seller relationship too early can easily make customers wary)

2. Regular customers

For regular customers, be extra welcoming The idea is to make regular customers feel valued and welcome. The way of greeting can be relaxed. It is best not to rush off with a simple "Welcome", but to address the person with respect, give appropriate compliments or chat about home affairs.

Correct: "Hello, Miss X!"

Correct: "Ms. X, you are so beautifully dressed today!"

Correct: "Yes. I haven’t seen you for a while, have you been busy lately?”

Correct: “What a coincidence, we have just received a batch of new goods, may I introduce them to you?”

Correct: "Oh, I'm so happy to see you. Long time no see! Are you satisfied with the skirt you bought last time? We have recently introduced some new styles. See which ones you like and I will give them to you to try on! "

Error: "Sister X, you are here again!" (As if you are not welcome)

Error: "Sister X, welcome!" (No different from ordinary customers )

Error: "Sister >

For customers who come during the holidays, in addition to normal greetings, we can also offer holiday blessings, such as saying "Happy New Year" and "Merry Christmas" first, and then "Welcome".

Correct: "Happy New Year, welcome!"

Correct: "Merry Christmas, welcome!"

4. Multiple customers come at the same time

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When there are many customers coming at the same time, you should pay attention to treating every customer equally and let every customer feel your enthusiasm. Never say hello to only one or a few of them. And ignore others. A more appropriate approach is to say "Hello! Welcome!" to everyone together, and look at everyone while nodding to the people behind you.

5. When you are receiving customers, other customers come.

When you are receiving customers and other customers come, you can neither leave the customers who came first nor ignore them. Later customers.

(1) First say hello to the customers who are coming, "Hello! Welcome!"

(2) If you find other colleagues present, you should signal them to come up immediately Serve customers before.

(3) If there are no other colleagues present, you can apologize to the customer who came first, "Miss, you can just look around for now, I will go see what the gentleman needs, and then I will come back right away." After a moment, Leave to serve subsequent customers.

6. A customer comes while answering the phone

When answering the phone, the shopping guide should "look in all directions and listen in all directions" and pay attention to the surrounding situation at all times.

(1) If a customer comes in, you should nod to him to show that you have noticed and welcome his arrival.

(2) If a customer needs help, for a private call, you can apologize to the other party, hang up, and go to receive the customer first; if the call is from a company leader or other customer, you should first explain to them " Sorry, a customer is here, I'll go take a look first and be right back." Or explain the situation to the other party, ask for their understanding, and promise to call them back when. For example: "Sorry, a customer is here. I'll go and greet you first and call you back in half an hour, okay?"