How to file a complaint against China Unicom

How to complain about China Unicom:

The first one is China Unicom customer service 10010, explain your situation, but usually they will call you back and say a few nice words at most. For some problems, they will Basically they won't handle it, but they still have to call and go through the motions.

Second, China Unicom consumer rights protection hotline 10015, service hours are 8:30-17.30. After calling 10010 to give feedback, if you are not satisfied with the result, then make this call to explain the situation in detail. Generally, this call will handle the matter. If you are still not satisfied with the result, you can go to the third rights protection channel.

The third one is the Ministry of Industry and Information Technology of China 01012300. After answering the call, the system will prompt you to submit information through the website. Personal suggestion is that you can directly search the public account (Ministry of Industry and Information Technology 12300), select User Appeal - Submit Appeal - and follow the page prompts to submit information and wait for processing. This complaint channel must be used 15 working days after calling China Unicom customer service if the problem is not resolved or the result is not satisfactory.

The fourth is the consumer complaint reporting hotline 12315. If the second call cannot be handled, you can contact this number for consultation.

China Unicom serves customers through business halls across the country, customer service hotline "10010", online business halls, SMS, mobile phone business halls, self-service terminals, official Weibo, WeChat customer service, etc. Customer services include consultation, inquiry, business processing, fault reporting, complaint and suggestion acceptance, etc.

The international roaming service hotline 18618610010 provides 24/7 service to China Unicom customers roaming overseas. China Unicom implements corresponding measures to ensure that customer questions are answered within the agreed time limit. For example, for some problems that cannot be solved online, users are promised a time limit for solving them.

China Unicom actively develops and improves Internet-based customer services. We also continue to improve the service system, its operation, and service maintenance, and continue to improve the quality of customer service.

A number of measures have been implemented to improve customer experience, including proactive services such as customer return visits and family greetings. In addition, for the broadband business, we have further improved service transparency and made key nodes such as broadband installation and relocation acceptance, order dispatch, door-to-door delivery, and completion transparent to customers.