The Service Concept of Wuhou District Government Affairs Service Center

the district administrative examination and approval bureau (district government affairs center) adheres to the people-oriented principle, serves the public, takes "diligence, pragmatism, high efficiency and honesty" as its purpose, takes "I'd rather trouble myself for a hundred times than let the people run once more" as its service concept, and takes the enthusiasm, carefulness and patience of its staff as well as the "peace of mind, peace of mind and comfort" of investors and working people.

iii. introduction to the service hall

(1) the government service hall. The government service hall * * * has 11 district-level departments and 91 staff members, who centrally accept and handle 326 administrative examination and approval and service matters. The government service hall implements the "seven publicity" of the legal basis, application conditions, application materials, handling procedures, handling time limit, charging basis and charging standards for the government service matters accepted and handled by the government service center, and makes a work guide in a unified format for applicants to obtain. A "consulting service post" has been set up, and modern facilities such as large electronic display screen, touch screen and central monitoring system have been installed. It is also equipped with writing stationery, drinking water, printing and copying, public telephones, official seals, self-service Internet access, mobile phone charging, commonly used drugs, shoe polishers, newspapers and magazines and many other service supplies and facilities. There is a bank charging window, a shift supervisor's seat and a monitoring complaint window in the hall, which uniformly handles the charges for administrative examination and approval items and other service items entering the center, is responsible for accepting the inquiries and complaints of the handlers, and timely coordinates and handles the problems arising from the work site.

(2) social security employment service hall. The social security employment service hall accepts and handles 15 administrative examination and approval and service matters in a centralized way, which is divided into two parts: social security service area and employment service area. The social security service area * * * has set up 31 windows to provide social insurance services for units and individuals in the region; The employment service area * * * has set up eight windows to provide skills training, legal consultation, job information and self-employment micro-loans for people who need employment in the whole region. There are four "electronic touch inquiry machines" in the hall, including two social security inquiry machines and two employment inquiry machines. On the social security inquiry machine, the clerk can quickly print out the relevant information of personal social security by putting in a one-dollar coin. The social security employment service hall has set up a rest area and a form filling area, and also provided writing tools, drinking water, medicine boxes, printing and copying, newspaper reading columns, etc. for the handlers, and tried their best to provide excellent working environment and quality services for the masses.

12333 telephone consultation service center is newly prepared, with an existing size of 2 square meters. It is a consultation service center integrating telephone, fax, website, short message, e-mail and other forms, providing consultation on various aspects of human resources and social security services, including employment services, personnel, social insurance, labor relations, etc. Through the 12333 national unified public service number for human resources and social security, it provides labor security laws, regulations, policies and services for the people and employers in our region.

(3) Wuhou Government Affairs Center Xincheng Sub-center. Wuhou Government Affairs Center Xincheng Sub-center is located in the lobby on the first floor of Building 4, No.28, Wuxing Fifth Road, Zhigu, west of Wuhou District, Chengdu. It was officially put into operation on May 16th, 211. The sub-center has a total construction area of nearly 4 square meters, and has 12 service windows of four government departments, including industry and commerce, national tax, local tax and quality supervision, providing enterprises with all-round services such as enterprise name approval, acceptance review and tax registration for opening.

Xincheng Sub-center is a section-level institution affiliated to the District Administrative Examination and Approval Bureau, which is responsible for the overall management of the sub-center lobby, accepting the consultation and complaints of business enterprises and the masses, and coordinating and handling the problems on the job site in time. Sub-center * * * has 14 staff members from 4 district-level departments, who accept and handle 8 administrative examination and approval items centrally. The specific matters involved are the window of the industrial and commercial bureau: enterprise name approval, acceptance review; IRS window: opening tax registration and changing tax registration; Local tax bureau window: set up tax registration and change tax registration; Quality Supervision Bureau window: organization code business and enterprise product standard filing.

the new town branch of Wuhou government affairs center is a brand-new attempt to extend the government services in our district to industrial functional areas, which still needs to be explored, improved and perfected. Our goal is to adhere to high standards, pursue high efficiency, enhance the affinity of serving the public, provide maximum convenience for enterprises, and build the sub-center into another important position to promote the rapid economic development of Wuhou District and another important window to serve the people.