The Core Functions of Tencent's E-commerce

First, e-commerce, mobile Internet thinking

1, EC Sales: Sales Automation and Customer Relationship Management System

2. Enterprise communication and collaboration system based on WeChat.

3.EC customer service: a customer service system that supports multiple communication modes.

Second, integrate WeChat, QQ, telephone, mobile phone and email to automatically accumulate customers.

1. Integrate WeChat to help enterprises establish micro-portals and collect online traffic.

Offline, enterprises establish micro-portals, and customers only need to scan them lightly and immediately put the corporate portal into the WeChat address book to establish contact with enterprises.

2, work QQ, QQ friends integration!

EC automatically allocates work QQ, and QQ customers can accumulate by receiving or contacting customers with QQ. QQ numbers and chat records are automatically stored in the enterprise customer base, and work QQ can manage entertainment.

3. Connect with the mobile phone and summarize the incoming and outgoing numbers!

The EC is seamlessly connected with the office landline. Whether the customer calls or actively calls out, the computer will automatically grab the number and record it, play the screen and write down the customer's phone number.

4. Integrate Tencent enterprise mail and aggregate customer mail!

EC integrates Tencent's enterprise email, and when you log in to EC, you log in to your work email. It is convenient to send and receive emails, and at the same time, it automatically aggregates customer emails and email contents to enterprise customer groups.

5. Connect your mobile phone and aggregate your friends in the address book!

Using EC mobile phone client, mobile office can be realized, which is convenient for mobile phone to connect with keyboard to send and receive short messages, and at the same time, mobile phone numbers and short messages can be automatically aggregated to enterprise customers.

Third, intelligent follow-up, full customer perspective, and promote customer transformation.

1, manage customer resources in a unified way, and don't waste any customers!

Unified storage of all relationship chain customers and QQ friends; Store customer chat records, call records and emails; Customer distribution and data sharing between teams.

2. Make a follow-up plan, intelligent reminder and convenient communication, so that customers will no longer be forgotten!

Make a follow-up plan, flexibly arrange the follow-up time and method of customers, intelligently remind important matters, and integrate telephone, QQ, email and SMS tools to communicate with customers conveniently and quickly.

3, automatically save communication records, the whole documentary view!

All telephone, QQ, email, SMS communication tracks and communication contents are automatically recorded and saved, and the whole process of the documentary is displayed from the perspective of the whole customer.

Fourth, simple management: automatically record the sales process and behavior, and easily manage customers and employees.

1. Analyze customer maturity and control marketing!

Record the changing trend of each customer from visiting to signing a contract, and summarize and generate daily, weekly and monthly customer maturity analysis charts, so that the customer development trend can be seen at a glance.

2. Analyze employee behavior, master employee performance, and realize real-time monitoring!

All communication tracks and exchanges between employees and customers such as telephone, QQ, email and SMS are automatically recorded and saved, and the whole customer view shows the whole documentary process.