Can I return the express delivery?

Specific methods:

1, Interception: When the order starts to be delivered, you can provide the order number and delivery information of the order through the customer service of the logistics company, which will intercept it in the middle (express delivery cannot be intercepted during delivery) and then send it back to the delivery place.

2. Delivery and return: If the order has been delivered, you can call the delivery staff directly and ask the delivery staff to take back the courier and stop the delivery.

3. Resend: If the courier has signed for it, the service of the courier company will be over, and the courier can only ask the consignee to send the courier back.

Note: the logistics company will charge the logistics fee for recycling or sending the above express after sending it.

Extended data:

According to the Provisional Regulations on Express Delivery:

Twenty-fifth enterprises engaged in express delivery business shall deliver the express mail to the agreed address, the recipient or the agent designated by the recipient, and inform the recipient or agent to receive and send it in person. The consignee or agent has the right to face-to-face acceptance.

Twenty-sixth express mail can not be delivered, the enterprise operating express delivery business shall return it to the sender or handle it according to the sender's requirements; If it is an inbound or outbound express, the enterprise engaged in express delivery business shall go through customs and inspection and quarantine procedures according to law.

Undeliverable and unreturnable express mail shall be handled in accordance with the following provisions:

(a) if the letter is unclaimed for more than 6 months from the date of confirmation that it cannot be returned, the enterprise engaged in express delivery business shall destroy it under the supervision of the local postal administration department;

(2) If it belongs to other express mail, the express delivery enterprise shall register and handle it in accordance with the provisions of the postal administration department of the State Council;

(3) If it is an inbound express, it shall be handled by the customs according to law; Among them, articles that should be quarantined according to law shall be handled by the entry-exit inspection and quarantine department according to law.

Twenty-seventh express delay, loss, damage or lack of internal parts, for the insured express, the liability for compensation shall be determined in accordance with the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance.

Twenty-eighth enterprises engaged in express delivery business should implement information management in the whole process of express delivery, publish contact information, ensure smooth contact with users, and provide services such as business consultation and express delivery inquiry to users.

Users who are dissatisfied with the quality of express delivery services may complain to the enterprises that operate express delivery services, and the enterprises that operate express delivery services shall handle the complaints within 7 days from the date of receiving them and inform the users.

Article 29 Where an enterprise engaged in express delivery business terminates its business, it shall make an announcement to the public in advance 10, inform the postal administration department in writing, return the express delivery business license, and properly handle undeliverable express mail according to law.

If an enterprise or its branch engaged in express delivery service suspends express delivery service due to force majeure or other special reasons, it shall promptly report to the postal administration department, announce the reasons and time limit for suspending service to the public, and properly handle undelivered express mail according to law.

Baidu Encyclopedia-Provisional Regulations on Express Delivery

Baidu encyclopedia-express