Letter of apology to customers

In today's society, apology letters are used more and more, which can help us eliminate misunderstandings and enhance friendship and trust. You had no idea when you wrote the apology letter? The following is my carefully arranged letter of apology to customers for your reference, hoping to help friends in need.

Letter of apology to customers 1 Dear friends:

Hello!

First of all, I would like to express my sincere apologies for the quality of this product in my own name. If there is another chance, I really hope you can give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly. As for the quality of this product, according to my own opinion, I personally hope to return it in full and replace it when your delivery time allows, but you still consider not to let us lose too much and make this batch of goods as an exception through full inspection, which makes me very grateful, but still makes me feel guilty.

In view of the existing quality problems, we reflected them from all directions and negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again!

Others hope that Mr. Gu can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate and try our best to meet the requirements of customers, so as to achieve a win-win situation and let us improve faster. thank you

I am here to convey

Salute!

xxx

20xx year x month x day

Letter of apology to customers 2 Dear customers,

Sorry, I'm very sorry for the trouble caused by my mistakes in my work. I hope we have the opportunity to cooperate and wish you a happy life!

We have received your order for the 28th of this month. I'm very sorry! The goods ordered cannot be delivered at present. Our earliest delivery date is early July. Of course, you are in a hurry to get the goods. However, the demand far exceeds our previous experience, and we apologize to you!

Mr. X: We have received your order for the 22nd of this month. I'm very sorry! Down vest can't be delivered at present. Our earliest delivery date is early July. Of course, you are in a hurry to get the goods. However, the demand far exceeds our previous experience, and we apologize to you!

Mr./Ms. X, I'm sorry to have caused you such trouble. We did make a mistake in this matter, and we apologize for it.

I am here to convey

welcome

Apologize by:

time

Letter of apology to customers 3 Dear customers,

Hello, thank you for your trust, support and help along the way. Let's make progress step by step. Although it is difficult, it has always inspired us and encouraged us to go further. I hope you can find beauty, happiness, sexual happiness and many things that are beneficial to you. If you can do these things and stick to them, we think this is the best answer to customers who have always supported and trusted * *. We are glad to see that some customers are satisfied with our service and still support us.

But something has happened recently, and we are here to apologize to you publicly to show our sincerity and encourage us to serve you better.

Some time ago, two customers placed orders at the same time. One is a new customer in Beijing. He specifically asked us to give him the goods. We decided to use EMS Express Company to deliver the goods (customers sign for it themselves). As it is an advance payment, we will bear the extra courier fee of EMS courier compared with the general courier company, and we will also give him a gift for free. Another customer is an old customer in Foshan, Guangdong. This is his fourth time to buy our products, and he has always trusted us to pay in advance. We also tried to give him a discount. We want him to receive the goods earlier, so we also use EMS express company to deliver them to him. When EMS company was used before, the speed was ok, and there was no long delivery time.

But this time, it took five days to deliver it to customers in Beijing. The customer accepted our apology and expressed understanding. Although he also praised our overall service, it still delayed the customer's time, so I want to express my sincere apologies to him again!

It took nine days to send it to the old customers in Foshan, Guangdong! We were very angry with EMS. We called them many times and asked them to deliver the goods to customers as soon as possible, but their replies were the same. We will deliver the goods as soon as possible. This old customer has always been very supportive of us and has contacted us several times and expressed his understanding. He didn't say anything, but this time he may be disappointed because EMS has dragged on for so long. Because of the customer's trust and support all the time, the delay of this express delivery has also caused some troubles to the customer, so we decided to give him a blindfold that he likes for free. Because he consulted before. We think this is our most sincere apology and hope that he will continue to understand, support and help us.

When we deliver goods, we usually use courier companies, such as Quan Yi, Star Express, Shentong, EMS or other logistics companies. It usually takes 2-3 days to reach nearby places, 3-4 days to reach distant places, and longer time in more remote areas.

The occurrence of this incident, although the customer also expressed understanding, still brought unnecessary trouble to the customer, and we once again express our sincere apologies! We also express our sincere thanks to these two customers and more customers who care, understand, support and help us! Always be grateful and always be modest, so that we can go further with everyone's support. We will also be stricter, we will satisfy everyone in terms of product quality, type, service and speed, and we also look forward to more sincere opinions and suggestions from friends.

Chinese New Year is coming soon, so I send you New Year greetings in advance: I wish you all a happy family, all the best, all your wishes come true, good luck again and again, unmarried people find a beautiful other half as soon as possible, and married people have a happier and sweeter marriage.

I am here to convey

Salute!

_____

Date:

Letter of apology to customers Dear Mr. Zhang,

Hello!

I am the sales specialist of air-conditioning sales company, tel: 1002. My name is Song Huokuang. At about this time, you bought a Orpheus S623 cabinet central air conditioner in our company. The delivery time agreed before is three days. When we deliver the list, considering the delivery difficulty of the central air conditioner of OLIFIS S623 cabinet, we consider contacting a professional handling company.

However, after many contacts with professional handling companies, we finally got in touch, which delayed the delivery time and delayed the delivery to your home until the fifth day. You have made it very clear that it will be delivered in three days. You told me that you were going on a business trip in three days, and there was no one at home. This did happen when we delivered the goods, and later we communicated with you by phone. Now, the central air conditioner of this Orpheus S623 cabinet is temporarily stored in our company. We will take good care of it for you, so don't worry. The delay in this delivery is really entirely due to our company's work mistakes.

We are very sorry about this. In order to make up for our mistakes, the delivery department of our company decided to give you an appropriate discount on the price of air conditioning and refund 3% of the purchase price.

Contact us when you have time at home and we will deliver the goods as soon as possible. I promise you that there will be no more work mistakes.

I am here to convey

Salute!

xxx

20xx year x month x day

An apology letter to the customer. First of all, I'd like to express my sincere apologies for the quality of this product in my own name. If there is another chance, I really hope you can give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly.

As for the quality of this product, according to my own opinion, I personally hope to return it in full and replace it when your delivery time allows, but you still consider not to let us lose too much and make this batch of goods as an exception through full inspection, which makes me very grateful, but still makes me feel guilty.

In view of the existing quality problems, we reflected them from all directions and negotiated with the processors one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! Others hope that Mr. Gu can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate and try our best to meet the requirements of customers, so as to achieve a win-win situation and let us improve faster. thank you

The letter of apology should explain why things happened and eliminate misunderstandings or contradictions. Here, I carefully collected and sorted out the company's apology letter template for you. I hope I can help you.

Letter of apology to customers 6 Dear customers,

Hello!

Because of our mistakes in posting activities, we mistyped (Xiangguan Dian Wei Ham Moon Cake) as (Xiangguan Muslim Ham Moon Cake), and now we have to correct the product name to our customers and friends, which brings a lot of inconvenience to your shopping. Please forgive me!

Description of Daxing Discount da li Store

We will now explain the Muslim ham moon cake that appeared in our supermarket post on September 4.

First, there are two ways to promote this post in our supermarket, one is WeChat public platform, and the other is poster promotion. Among them, due to printing errors, the product name was wrong, and the "Xiangguan Dian Wei Ham Mooncake" was mistyped as "Xiangguan Muslim Ham Mooncake". After the discovery, our supermarket has made a correction announcement, which has been corrected through posters, products and WeChat public platform.

Secondly, make the following explanation for this batch of goods:

Our supermarket bought 2 pieces from Kunming Yunxing Trading Co., Ltd., and 80 grams of Xiangguan "ham moon cake" has 160 pieces. This batch of moon cakes has a complete inspection report and is a regular and qualified commodity. It started selling on September 4th and sold out on September 6th 1 1: 30.

There are 3000 posters in this publicity activity, all of which have been publicized.

Our supermarket sincerely apologizes to customers for this mistake, and will further improve it in the future. All Hui food will be sold in classified counters and by Hui colleagues.

Above, our supermarket guarantees the truth.

xxx

Xx，xx，XX，XX

Letter of apology to customers 7 Dear customers and friends,

The trial operation of Yangliuwan swimming pool, originally scheduled for the 26th of this month, had to be postponed for a series of reasons. Here, all the staff of xxxxxxxx supermarket solemnly say "sorry" to our customers and friends who have been paying attention to and supporting us for a long time. Thank you very much for your trust, support and help to our xxxxxxxxxx supermarket all the way. Because of you, we can make progress step by step on the road of growth, and it is precisely because of this that we must be responsible for all our customers and friends. Because the Yangliuwan store has just been renovated, the swimming pool is mainly open to infants, so we must put the baby's safety first, so we must do a good job of deodorization and disinfection in the later period. Once again, I would like to say "I'm sorry" to all our customers and friends. I hope our customers and friends can give us some understanding. Thank you!

During the period of deodorization and disinfection, we will register the customers and friends forwarded to the circle of friends (customers and friends who forwarded to the circle of friends for 7 days and liked 58 customers can register in our Yangliuwan store). Then, our shop assistants will invite you by phone one by one, and promise that the discount for friends will be carried out as usual, so that you can enjoy the best service at the lowest price.

In addition, the food supplies and clothing area of Yangliuwan Store will be put into trial operation as planned on August 26th. Welcome customers and friends to come!

xxx

Xx，xx，XX，XX

Letter of apology to customers 8 Tourists and friends:

First of all, I sincerely thank gardenia, starfish, Malai Ai and other netizens for their suggestions. This year, two posts publicly criticized us in government forums. To tell the truth, when I first saw them, my heart was really blocked and I was very unhappy. I have always felt that the current domestic tourism market environment is like this. Large cooperatives are not strong, small cooperatives are scattered, and employees' service awareness and skills are generally weak. At first, we did find some for ourselves.

Now seriously thinking about this problem, we feel that as employees, we have the responsibility and obligation to provide tourists with a more relaxed and enjoyable travel time. Frankly speaking, in July and August this summer, during our quality inspection return visit, there were not only two complaints from tourists to the company.

We have concluded that the quality problems are mainly individual passengers, and the quality problems in summer are generally prone to poor air conditioning of vehicles, attitude problems of some tour guides and poor housing conditions. At present, the existing ways of travel agencies can be roughly divided into three categories: one is group travel agencies, and we Chenxi are such travel agencies that gather customers for end customers; One is the ground pick-up travel agency, which mainly receives foreign tourists to travel in the local area; The third category is peer wholesale travel agencies, such as Yangzhou Suzhou Travel Agency and Yizheng Travel Agency. Due to the problem of the number of tourists, after receiving the registration of tourists, they can't send tours independently, so they can only hand them over to this wholesale travel agency for unified tours. This situation leads to the quality control of individual travel agencies by group travel agencies to a great extent restricted by peer wholesale travel agencies. To some extent, there is almost no difference in which travel agency an individual signs up for in Yizheng. The only difference is the idea of travel agency operators, and after quality complaints, larger travel agencies will have stronger containment ability to wholesale travel agencies, that's all.

There is also a very important point about the quality of tourism, that is, tour guides. The beauty of scenic spots depends on the mouth of tour guides. A good tour guide will not only be more wonderful in explaining, but also have a strong grasp of tourists' psychology and strong coordination and communication skills. At present, the living conditions of tour guides are basically part-time, which also leads to the decline of their sense of responsibility to a great extent. Because they are part-time, they also lack effective service skills training. travel agency

It's not that I don't want to have my own full-time tour guide, but because the tourism industry is particularly seasonal and there are not enough tour guides in the peak season. For small travel agencies, there may be too many 1 guides in the off-season after 65438+February. The labor cost of this meager profit industry should be the biggest cost, so this seasonal feature also causes travel agencies to be afraid and unable to use too many full-time tour guides. At present, our company has 16 full-time tour guides, which is a large tour guide team in Yangzhou, but it can only cope with the passenger flow in normal seasons. In the peak season, it can only look at the ocean and sigh. For example, the Xi 'an team mentioned in the post is a team mainly led by part-time tour guides.

From our own point of view, we must seriously reflect on this industry and ourselves. If we can't really write the first motto of "customer first" into the hearts of every employee, Shuguang Travel Agency will eventually be eliminated by the market. Since last week, we have been trying our best to discuss the travel experience. We hope to improve our service awareness and skills from serving people to serving customers as soon as possible. We will try our best to transform the existing workflow. We believe that starting from us, we can eventually change the status quo of tourism and finally achieve the ultimate goal of creating a relaxed and happy time for tourists. Of course, there may be quality problems and complaints from tourists, but we will deal with such quality problems quickly in the best state and give tourists a satisfactory answer as much as possible.

xxx

Xx，xx，XX，XX

Letter of apology to customers 9 Dear customers,

Hello!

On April 3rd, I learned of your post at the Airport City Forum, and immediately convened an emergency general manager meeting.

An investigation team was set up to make a detailed investigation of the whole incident.

First of all, on behalf of the hotel, I would like to express my deep apologies to you and your family. Excuse me! I will always remember your criticism as a warning.

My employees made mistakes, especially those of the leaders, because I didn't educate them well! Did not let them deeply understand that "customers are God, our parents, and customer satisfaction is our service tenet"! What has happened, I know that no amount of explanation is useless, and we will never escape.

The hotel has criticized and educated all the responsible persons, left their posts for inspection and imposed financial penalties.

Once again, I sincerely apologize for the harm caused to you and your family. Please forgive me! In the future, we will treat our work with a high sense of responsibility and strictly grasp every link! At present, we have fully launched quality education and professional knowledge training for employees.

Please pay attention to our changes!

Here, I also deeply thank all the friends who care about this matter! In fact, after I learned about it, I felt very ashamed and sorry, but I was even more moved. Thank you for your high hopes for Huichuan! Xx changed from a suit shop to a behavioral western restaurant. 16 After the ups and downs, we accompanied a generation of children and grew up together. We are already a familiar family, so I can better understand your feelings that we are not allowed to make mistakes.

Your criticism is that I hope xx can do better! Walk more steadily!

When children grow up, they will inevitably fall and make mistakes. At this time, parents will certainly give him a hand and educate him carefully.

Today's xxx suddenly developed from a small shop to a big shop. According to my experience, it is still very shallow. The new hotel is like a child who has just started. It needs your parents' help to help us thrive!

Thanks to all the friends who care about xx!

In a word, no matter what, it's all because our work mistakes have brought you unhappiness, and we hope that we can resolve this contradiction with sincerity.

Once again, I sincerely apologize to you and your family. I hope you can be tolerant and forgive! Then come back to xx. All staff of xx will welcome you with the best service and the most sincere attitude.

I am here to convey

welcome

Letter of apology to customers 10 Shanghai xxxx Dear friends,

Hello! Xxxx Group has been deeply loved by its members and friends since it settled in Shanghai in 20xx. In the past eight years, you have been with xxxx and witnessed the growth and development of xxxx. Xxxx is deeply honored and grateful, and expresses heartfelt thanks to you!

On July 26th, 20xx, xxx ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in xxxx, and fully feel the freshness and health of "pesticide-free and fertilizer-free" xxxx, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

xxx

Xx，xx，XX，XX

Letter of apology to customers 1 1 Dear friends,

Hello, I'm the stationmaster of the youth restaurant. Recently, I saw a post posted by netizens on Octopus. Everyone is very dissatisfied with many places in our youth restaurant Cuiping Beili Store. First of all, I apologize on behalf of the youth restaurant. Please forgive our negligence in service.

Because the employees of Cuiping Beili Store, a youth restaurant, are mostly new employees, many places are very unskilled, and there is a lot of passenger flow during the opening period, which leads to many service blind spots and many misunderstandings with customers. I hope everyone will be honest with each other! As for the problems in our management, the head office has also begun to adjust and deal with them. The posts posted on the forum greatly touched the company. The company sent a special investigation team to investigate the problems existing in Cuiping Beili Store, which is being gradually rectified.

Please believe that we will get rid of all shortcomings. Only by satisfying customers can we survive!

Apologize by: xx-x

Xx year xx month xx day

Letter of apology to customers 12 Hello, I am the stationmaster of the Green Restaurant. Recently, I saw a post posted by netizens on Octopus. Everyone is very dissatisfied with many places in our green restaurant Cuiping Beili Store. First of all, I apologize on behalf of the green restaurant. Please forgive our negligence in service.

Because most employees of Cuiping Beili Restaurant are new employees, many places are very unskilled, and there is a lot of passenger flow during the opening period, which leads to many service blind spots and many misunderstandings with customers. I hope everyone will be honest with each other! As for the problems in our management, the head office has also begun to adjust and deal with them. The posts posted on the forum greatly touched the company. The company sent a special investigation team to investigate the problems existing in Cuiping Beili Store, which is being gradually rectified.

Please believe that we will get rid of all shortcomings. Only by satisfying customers can we survive!

Apologize by:

Time: xx-xxxx month xx day

Letter of apology to customers 13 Dear xx users:

Some time ago, a well-known dispute broke out between xx Company and 360 Company. Finally, under the coordination of the Ministry of Industry and Information Technology and other government departments, this dispute came to an end, and the safety and rights of xx users were guaranteed. Here, we sincerely apologize to all users who have been troubled by this incident! We humbly accept informed criticism from the Ministry of Industry and Information Technology and other government departments, and will earnestly implement the follow-up work according to relevant requirements. We will also listen carefully, summarize and learn from your opinions and criticisms in this process.

From a painful experience, there are many places worthy of reflection in our handling methods and communication with users. At first, we focused on "who is right and who is wrong" and "right and wrong", but at the same time, we ignored the user's feelings.

As an early and large-scale enterprise, as an industry leader, we should pay more attention to users' feelings; If we can communicate with you more fully before making that "difficult decision" and give you a chance to better understand the risks and problems, the evolution of the whole incident may be another scene.

After the incident, we got a lot of information from users, media and industry experts, including opinions, suggestions and criticisms. No matter from which angle, it is our luck to get your help, and it is also our harvest in this incident. You may not be able to imagine how important these opinions are to us. Your opinion will be the key driving force for the strategic transformation and enterprise upgrading of xx Company.

It is precisely because of this understanding that the company leaders put forward in a letter to employees not long ago: "This is not the worst moment; There is no best moment; Let's let go of our anger; Let us remain in awe; Let's open the door to the future. " We believe that after this incident, with the promotion of the government, the era of "competition under the sun" that we have been longing for will finally come. Xx will also embrace this era with users and industry with a more open mind.

With the continuous growth of xx users, we understand that our responsibilities are becoming more and more important. In the face of responsibility, we must demand more from ourselves and do better. This mentality also allows us to better understand the trouble you encountered in this incident. Therefore, we sincerely apologize to you again and hope to get your support in the future.

No matter past, present or future, our wish is the same: to be with you.

Xxx company

xxxx

Letter of apology to customers 14 Dear users,

As the factory is located in Yaan, Yucheng, it rained heavily in recent days, and our high-voltage transformer needs maintenance, so our company sincerely apologizes for the short-term shortage in the market.

Please forgive the inconvenience.

In order to solve this problem as soon as possible, maintenance personnel have worked overtime for several days to carry out emergency repairs. Now that the company has entered normal production, I believe it will solve the supply problem for you soon. Our customers can call 0835-34883xxx or 1357623xxx for information at any time, and Seaver will serve you wholeheartedly.

Xxx company

xxxx

Letter of apology to customers 15 Dear tourists,

Hello!

China award-winning actress Huang Bo originally planned to visit our scenic spot and entertain tourists as a guest during the National Day (10.5), but her arrival was delayed because the relevant formalities were not completed. The specific time is to be determined. My scenic spot sincerely apologizes to everyone here.

Bo Huang is a famous actor, Golden Horse winner and a singer who is very popular with fans. In order to increase the joy of the festival and attract more people, our scenic spot specially invited Bo Huang to perform songs in the scenic spot on June 5th (10), and signed tickets for the scenic spot to celebrate the National Day with tourists. Recently, however, the scenic spot officially informed that due to the large number of tourists during the National Day holiday and various factors such as traffic and safety, the concert plan in Bo Huang was postponed and the specific arrival date was to be determined.

In order to express our apologies, our scenic spot specially launched relevant preferential activities, that is, on the day of 65438+10.5, which was originally scheduled to be performed by Bo Huang, the ticket price of the scenic spot was fully reduced by 60% to show our sincerity. I hope you can understand and tolerate. I wish you all a happy National Day holiday!

xxx

Xx，xx，XX，XX