How to reply to the bad review of Tik Tok group purchase?

You can refer to the following methods to reply:

1, dear, we firmly believe that all misunderstandings stem from poor communication. We always treat every customer sincerely. If you encounter any problems in the shopping process, you can give us feedback, and we will handle them properly and give you a satisfactory answer.

Dear, we are very sad to see the bad review you left. Because I don't know how to face other customers tomorrow. The store is willing to compensate you for all your losses and hope to get your understanding.