How to compensate if the email phone is broken?

Claim process for express delivery exceeding 10 days: first, determine whether it has been delivered. If it has been delivered, you can complain to the trading platform, consumer association or courier company and ask the courier company for compensation. If this leads to the loss of the value of the goods in the express delivery, compensation shall be made according to the loss or damage. If the courier is not delivered for more than 10 days, the consumer can communicate and negotiate with the merchant. If negotiation fails, you can complain to the online shopping platform or the Consumer Council, and consumers can also return the goods according to the agreement or ask the merchants for compensation.

Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court. Article 40

If the legitimate rights and interests of consumers are damaged when purchasing or using commodities, they may demand compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller.

Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation.

When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.