Summary of Property Work (General Model)

Time flies, another year has passed in a blink of an eye. Looking back on the work in the past year, how did we do? Might as well write a work summary! The following are five property work summaries (general model essays) I brought to you, hoping to help you!

Summary of Property Work 1

It is a great honor to be a cleaner in the community. This job is hard for me. From the first day, I treated this job with a rigorous attitude. With the arrival of the year-end, I summarized the cleaning work this year as follows.

First, serve sincerely and work hard.

Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination. In the _ _ community, with the heart of sincere service, try to do your job well. The result of hard work is obvious to all, and it has been affirmed and recognized by leaders and community owners.

Second, get familiar with it and gain confidence.

During my tenure in the _ _ _ community, I received enthusiastic help from company leaders and colleagues, and I was understood and supported by most owners and tenants at every step of my progress. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management personnel. The purpose of this summary is by no means to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience and learn lessons.

Third, grasp the situation and keep growing.

At this stage, on the one hand, we should grasp the basic situation of the community as soon as possible, on the other hand, we should ensure the normal work of the community. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of cleaning mainly depends on the effective command of company leaders and the high consciousness of management personnel. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.

Fourth, the existing problems need to be improved.

This year's cleaning work has also exposed some of its own problems, such as relatively loose requirements on itself and insufficient attention to some details, which need to be improved in future work. At the same time, I hope I can have the opportunity to learn and master more skills in a more mature community and improve my professional level. Determined to put more time and enthusiasm into the post, complete all the work assigned by the company, and live up to the expectations of the company leaders.

Understand your responsibilities; Actively participate in grassroots construction, play an exemplary role in the work, and set an example for the broad masses of workers. At the same time, seriously study relevant business knowledge, and constantly improve their theoretical level and comprehensive quality. At work, around the property work center, control the relevant standards, strict with themselves, and better complete various tasks.

With _ _, we can expect that our work will be more arduous, our requirements will be higher, and the knowledge we need to master will be higher and wider. To this end, I will work harder, study hard, and strive to improve my cultural quality and various work skills, and make due contributions to the property.

Summary of property work II

In order to sum up experience, learn from each other's strengths and further improve the property work, I also made the following summary of the property work in these months.

First, we should be "responsible, caring, patient and open-minded".

1, sense of responsibility: first of all, we must strictly implement and clarify our post responsibilities. As far as our work is concerned, it is our responsibility to serve the unit and the owner from the interests of the unit and the owner. I think each of us doesn't want to be an "irresponsible, irresponsible person". Know your job responsibilities clearly, and you will know what to do and what not to do. In this way, you will conscientiously do your own work, take the initiative to do anything within the scope of your job responsibilities, without waiting for the leadership to arrange;

2. Love: A good employee should have enough work experience and a careful and enthusiastic work attitude. I think he should also have love. Love is also a magic weapon for us to do a good job. We should integrate our "love" into the environment and work;

3. Patience: strengthen the sense of work concept and purpose, establish the people-oriented thought, and try to do practical things and do good things for the owners as much as possible. In other words, we should patiently, sincerely and seriously solve problems and do a good job. Only in this way can the work be done well, carefully and solidly, and the practical problems encountered in the work can be effectively solved.

4. Modesty: At work, we must work down-to-earth, learn modestly and ask for advice modestly. Learn from the property predecessors with an open mind, sum up lessons and accumulate experience, and treat the work sincerely.

Second, we should treat our work with a full and optimistic attitude.

The society lacks understanding of the property industry, and many people look down on the property staff, but we must face it with a good attitude. Don't complain too much at work, be positive and optimistic in your mind, and don't stand still.

Third, set an example at work and be strict with your work attitude.

During my work, I will strictly abide by various rules and regulations, be strict with myself, ensure that I can provide quality services to my customers in a down-to-earth manner, and do practical things and do good things in my post.

Fourth, improve professional level and moral cultivation.

If you really want to improve your professional level and create more wealth for enterprises and individuals, you must be strict with yourself, not be sloppy, study hard at work and become a work expert; Strengthen moral cultivation, have a clear understanding of their own shortcomings, start from bit by bit behavior, and become an example for other colleagues in terms of dress, manners, respect for the elderly and love for the young, fairness and integrity, and social morality.

In the future work, I will continue to work hard, constantly sum up all aspects of experience and make my own contribution!

Summary of property work 3

In 20_ years, under the guidance of company leaders and the strong support of real estate leaders, according to the requirements of the company's work plan, in line with the purpose of property services, taking "improving the level, creating benefits and building brands" as the company's development goal, and through the concerted efforts of employees of various departments, Qi Xin completed the annual work requirements formulated by the group leaders. Although the property management company has made some achievements, there are still some problems and deficiencies in its work. Now, I would like to sum up the achievements and shortcomings in 2020 to all leaders and colleagues:

I. Work of Customer Service Department

"We try our best to make you more satisfied" is the service tenet of our property management company. To this end, we have repeatedly put forward in the training of new employees and regular work meetings, so that employees can understand and understand their own goals and how to use and play them in their work. Therefore, in the work of reflecting the problems to the owners, our customer service department should start with details, understand more, explain more, do more and smile more, so as to narrow the distance between the property and the owners, so that every owner can get humanized service of the property.

The property management company will inform the owner in time about the notice of water cut, power cut and safety of relevant departments in the community this year through SMS platform, community bulletin board, QQ and WeChat platform, telephone and other ways, and whether there is any information learned through other means. It greatly facilitates the owners to understand the situation of the community, make full preparations, and improve the satisfaction of the owners with the property management company. In 2020, with the unremitting efforts of the customer service department and the strong cooperation and efforts of the employees of all departments of the property management company, it took us 20 years to fully complete all the work indicators formulated at the beginning of the year. It also signed a residential property service with the first owners' committee, and raised the first and second phase property management fees from 0.2 yuan to 0.7 yuan.

There have been ups and downs in the process of collecting property management fees. It is difficult for the owner to get used to telephone dunning, and he was scolded by the owner when he came to the door for dunning. Because of the development around the community, the community often stops water supply, which has a certain impact on the normal life order of the owners. Some owners are really angry and vent their anger on the property. Our customer service staff were not intimidated by the owner's situation, and the things reflected by the owner were handled according to the matter, and the urging work did not stop. With the strong support and cooperation of all the staff, the property management company worked hard and completed the task.

Second, the cleaning and greening work

Our company's greening work is outsourced, and the greening of the community is also a landscape of the community. However, this project is a residential area for more than ten years, and the original small trees have now grown into big trees, which has seriously affected the normal life of the owners (there is no lighting at home, and clothes cannot be hung on the balcony, etc.). ). The property communicates with the owner according to the actual situation and consults the property manager to prune these influential branches. On the one hand, it satisfies the situation reflected by the owner, on the other hand, it does no harm to the tree and achieves satisfactory results for both parties.

Property cleaning is also a difficult job. There are too many people in the cleaning department and the workload in the community is too heavy, so it is difficult to recruit people. In view of these problems, the property company and the cleaning supervisor discussed the adjustment work to make the cleaning department operate normally. Our cleaning supervisor not only gives careful help and guidance at work, but also provides effective help in the life of cleaning staff, solving the worries of cleaning staff and going to work with peace of mind. After the cleaning problems reflected by the owner appear, they can communicate with the owner in time. In such a working environment, the cleaning department can ensure the development of all work and improve the combat effectiveness of the cleaning department. I hope that the cleaning department can continue to maintain this spirit in the new year, and let the cleaning department work in by going up one flight of stairs in 2020.

III. Work of the Project

20_ year is a year of inspection project, especially when the water supply in the community is stopped. We are a community for more than ten years, and the facilities and equipment in the community are gradually aging. In addition, the surrounding area is under construction, and the water supply company is overhauling, which makes the water cut off 22 times and the power cut off 2 times in a year. With the support of property leaders and the efforts of our engineering master, the normal water use of community owners is guaranteed.

In the aspect of energy saving, the original stairwell lighting control is changed from light bulb and sound control switch to anti-theft sound control LDE lamp control, which reduces the power consumption of stairwell.

Fourth, safety work

Community safety is one of the important tasks of property management companies, which is related to the interests of the owners themselves. Therefore, in the process of civil air defense and machine defense, it is obvious to emphasize machine defense, install stab-resistant fences on railings in key areas, and add stab-resistant iron wires and butter to natural gas pipelines. Moreover, every night 19, there are regular alarm reports and community broadcasts to let the owners improve their vigilance against fire and theft, and there are lights at night to deter thieves.

Parking in the residential area is charged by computer, and the parking fee in the residential area has been obviously improved, and the work of toll station security has been improved, reducing the contradiction between toll station security and owners due to parking fees.

Verb (abbreviation for verb) dissatisfaction at work

1. The clothes of all departments of our company do not meet the requirements of system documents, which makes the image of our property management company decline.

2. There is no clear responsible person in the attendance system, so the right to terminate the contract is unknown and the company's discipline is loose.

3. The lack of training system in property management companies makes some old employees unclear about their responsibilities, which leads to some work not being completed in time, such as shirking responsibility or even simply dealing with things, which has a negative impact on the company.

4, rewards and punishments are not clear, the problem can not be solved, the relevant personnel have not been dealt with, so that employees can not get the correct experience and lessons, which will cause great hidden dangers in the work and dampen the enthusiasm of employees.

Six, 20_ year work objectives

1. In view of the attendance problem, the property company punched in the face of pedestrians, publicized attendance, and put an end to the phenomenon of punching in on behalf of others.

2, rewards and punishments, mainly in charge of the responsibility system, in strict accordance with the procedures according to the system.

3. Start with the details, manage people according to the system, increase the number of training, and basically let employees know what happened, what should be done, and what will happen if they fail to do so.

4. Clarify the post requirements of employees and establish the supervisor responsibility system.

Dear colleagues, we have reason to believe that with the support, care and help of the leaders of the real estate company, through the sincere efforts and joint efforts of all employees, our property company will have a bright future, realize the value of the company and its employees, and realize the sustainable development of the company's economy and employees' careers.

Summary of property work 4

Since the beginning of this year, under the correct leadership and strong support of the bureau leaders, and with the joint efforts of all comrades, our department and Qi Xin have worked together to keep pace with the times, pioneering and innovating, closely focusing on the working objectives of "orderly management, standardized service, brand building and efficiency improvement", carefully managing the dormitory area, ensuring the office space of the municipal government compound, and actively carrying out all the work of our department, and achieved relatively obvious results. Now the work situation is as follows.

First, the main practices:

1, the whole chapter is established to standardize the management service behavior.

No rules, no Fiona Fang. Focus on standardizing service behavior and improving service level, establish and improve various rules and regulations of property service management, supervise and inspect the implementation, constantly improve the mental outlook of the personnel on duty, and standardize the behavior, order and service of the personnel on duty with the system, so that the property management work can embark on a rule-based development track.

2, strengthen training, improve the ability of work execution.

A department with excellent performance must have a team with excellent ability. Therefore, first of all, we require all employees to master more proficient professional knowledge and market economy knowledge. Secondly, we should cultivate good professional ethics and quality, be responsible to the unit, the owner and the society, and pay attention to improving the management level and service quality. In order to meet the above requirements, we often organize all employees to learn political theory and business skills in different forms, and constantly improve their thinking and work level. Everyone can actively participate in the training, learn from each other's strengths and make progress together.

3. Build a strong defense line and carry out the activities of "welcoming the Asian Games, ensuring peace and building a harmonious and peaceful community".

In the long-term work, our department has established close and good relations with street management, neighborhood committees, police stations and other related units, providing organizational guarantee for creating a harmonious and safe community. This year is a very important year. Taking the opportunity of welcoming the Asian Games as an opportunity, our department launched the activity of "welcoming the Asian Games to ensure safety and build a harmonious and safe community". First, a mobilization meeting was held to brainstorm and organize everyone to hold a mobilization meeting with the theme of "safeguarding the Asian Games, serving the Asian Games, striving to be a pioneer and setting an example", which strengthened everyone's awareness of the overall situation, service and civilization. All the staff expressed their desire to be the host of the Asian Games and actively cooperated with the community. Second, the word "stability" is the first, and it is a good "four members". In the comprehensive management of stability, we should be good "four members", that is, community propagandists, comprehensive management information officers, petition mediators and voluntary supervisors, reflect information to units and neighborhood committees in time, resolve unstable factors and mediate contradictions and disputes in time. The third is to take strict precautions and strengthen patrols. In order to create a peaceful and harmonious residential area, in addition to the daily patrol of the personnel on duty, our department has also set up two patrol teams to patrol the residential areas irregularly every day to eliminate hidden dangers in time. Since the beginning of this year, there have been no incidents such as theft in the community under the jurisdiction of my property management office.

4. Overcome the difficulties, and complete the renovation and environmental beautification of residential buildings.

Complete the renovation of 22 residential buildings within the jurisdiction, such as repairing the top surface and replacing insulation bricks; To assist the streets in renovating and decorating the external walls of buildings in various residential areas to welcome the Asian Games. During the period from project establishment to construction, our department carried out construction, safety and quality control in strict accordance with standard procedures, carefully organized and closely cooperated, which made many projects safely and smoothly completed, and was recognized and praised by higher authorities and residents. This year, the property management fee rate of our department reached 95.5%. Continue to assist and cooperate with the related work of installing elevators in some old cadres' houses in our city, and actively promote the installation of elevators in old buildings.

Especially the maintenance project of the sky, the maintenance project costing more than 2 million yuan, the eighth floor, the building without electricity, all raw materials, including etc. , were picked up by the workers bit by bit. We pay attention to quality and safety together, on the one hand, quality, on the other hand, careful design, careful construction and careful supervision. At the same time, pay attention to safety before work, check safety during work, and want to be safe after work, which ensures the quality of the project and has no safety accidents during construction.

Throughout the year, our department carried out special cleaning and optimization of environmental sanitation and greening transformation in the community. 2,650 cases of daily maintenance were completed in various communities, 3,852 cases of daily maintenance were completed in the municipal government compound, 36 cases of maintenance and 48 cases of decoration, and accumulated overtime 192 days. Meet the requirements of on-time attendance, on-time maintenance and timely maintenance, and provide a comfortable and beautiful living environment for the unit.

5. Fully protect employees' drinking water.

Due to years of disrepair and aging of water pipes in residential areas, some residents began to leak, some valves failed, and employees had different opinions. The interests of employees are no small matter. In view of this situation, we have actively coordinated and contacted the water supply company for many times, prompting the company to replace some main water supply pipes in the community and improve the water quality. At the same time, cooperate with the water supply company to clean the pools and stairs in each building every quarter to ensure the safety of drinking water for residents and clean the environment. This move won the praise of the broad masses of workers.

At the same time, complete the data statistics, surface survey and property transfer of the remaining 200 public houses.

Second, the existing problems

1, some comrades' sense of responsibility and crisis has declined, their motivation is insufficient, and their ideas are outdated and rigid, which makes it difficult to adapt to the requirements of modern property services and future development.

2. Some comrades have not established the concept of active service, and the quality and level of service need to be improved.

3. Safety awareness is weak, and education needs to be further strengthened.

Third, the work plan for next year

1. Continue to strengthen team building and build a strong property management team.

Take the way of "going out, please come in", learn from the good management methods and experiences of other units, find their own problems and solutions, develop the innovation potential, continuously improve the management methods of property service personnel, and gradually strengthen the service level and development ability of property services. At the same time, vigorously strengthen staff training. According to the actual situation of employees, organize employees to conduct training and assessment regularly. It mainly focuses on management knowledge training, professional skills training and pre-job training to improve the ability and quality of employees in all aspects. Moreover, do a good job in ideological education of employees, master their ideological trends, help change their work style, and build a disciplined, fighting and dedicated team.

2. Carefully organize, standardize, strictly and meticulously implement various maintenance projects.

Details determine success or failure. In standardizing the bidding of various maintenance projects, we should do a good job in the maintenance and renovation of residential buildings, focus on improving the design and construction level of various projects, and continue to pay attention to construction quality and safety. At the same time, pay attention to open source and reduce expenditure, and try to reduce costs.

3, the implementation of refined management, so that the level of management services continues to improve.

In-depth and meticulous implementation of community regularization, institutionalization and standardization management. Management and maintenance in place in time. Check and maintain the residential area every day to ensure that the appearance of the house is clean and tidy, and the wall between the external wall and the stairs is basically free of stains and clean and tidy; Regularly check the electricity, main water supply and gas pipe network of the community, and rectify the problems in time when found. Daily facilities are well maintained. Regularly maintain various facilities and equipment to ensure their normal operation and ensure the normal operation of property services.

Summary of property work 5

In the 20__ years' work, our office has strictly implemented the relevant policies and regulations on property management, and at the same time, in accordance with the overall work of the Urban Comprehensive Management Bureau, combined with the actual situation, standardized the city's property management work. Specifically, we mainly focus on the following aspects.

The first is to further strengthen the construction of the unit system.

This year, our office further strengthened the unit's rules and regulations and attendance system. Set aside half a working day every week to learn all kinds of business knowledge, and require every employee of the unit to take study notes carefully, and at the same time, remember the work situation of individual working days. On the other hand, in the construction of a clean government, our bureau strictly put an end to eating, taking, getting stuck, demanding and reporting for work reasons. From the perspective of improving personal quality, we really give full play to the advanced exemplary role of leaders and party member, so that they can do their jobs well from the perspective of serving the fundamental interests of the broad masses of the people in their work, thus showing party member's creativity, cohesion and combat effectiveness. Make due contributions to the development of property management in our city.

Two, establish and improve the archives management of this unit.

(1) In order to further protect the legitimate rights and interests of property buyers, and prevent the phenomenon of missing maintenance funds and the situation that houses used by development and construction units are used to pay maintenance funds, this year our office and the real estate bureau established a procedure that it is strictly forbidden to collect maintenance funds through business communication, that is, the maintenance funds must be paid by the property buyers themselves in our unit, and at the same time, the property rights formalities must be handled by the real estate bureau with the maintenance fund receipt, and the real estate bureau will keep the maintenance fund receipt as an important voucher. Canceled the qualification of the development and construction unit to collect and remit the maintenance fund.

(2) In order to better establish the maintenance fund account details and refine the maintenance fund account management, this year, our office and accounting and business management personnel went to Yanji and Wangqing to learn the maintenance fund management experience. At the same time, combined with the actual situation in Hunchun, the maintenance fund account is divided into accounts by building, and some accounts are divided into accounts by household. So as to prepare effective basic data for the use of maintenance funds in the future.

(3) Call for the "maintenance fund": This year, when the state leaders inspected the collection of the maintenance fund in quanzhou county, they pointed out that the use of houses in Hunchun did not meet the requirements and demanded rectification. To this end, my office actively reports to the superior leaders. After research, the municipal government informed the development unit of our city of the rectification plan in the form of notice. It is currently being implemented.

Third, the management of the owners' committee.

In order to facilitate the management of residential quarters and fully embody the principle of owners' autonomy, this year I set up owners' committees for eligible residential quarters. That is, the owners' committee of Jingyuan Community, the owners' committee of Jintai Garden and the owners' committee of Guolian Garden were established. At the same time, re-approve the owners' committee of the customs residential quarters, and choose Minmin Property Management Co., Ltd. to enter the customs residential quarters for property management.

Iv. work plan for the coming year

1, strongly advocate the establishment of the owners' committee.

2. Strictly control the configuration of property management houses.

3. Strengthen publicity to arouse the legal awareness of owners and property companies.

4, to further establish and improve the "special maintenance funds" collection system.

5, clean up and rectify the city's property management industry market.

6. Strictly control the intervention of property management in new residential areas.

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