Westward Journey 2 account retrieval process

First, if the detailed information of the number (registered ID card, detailed recharge information of the number and game data) is directly submitted to the customer service, all the security information can be reset the next day.

Second, if the above details fail, then you have to recharge 450 points to report the loss. It takes 22 days to report the loss, and the number can be registered at 9 am on the 23rd.

The following is the loss reporting process:

If you need to report the loss of your legend or secret card, you can log in with your account password and select "Report the Loss" in the "Your Legend" or "Secret Card" item. Enter any card number (used for account games and other consumption, excluding service charges) that has been recharged to the account for 450 points (only Netease can recharge one card) within 2 hours before the prompt, and the system will generate an electronic secret card (please keep it properly). After the loss reporting expires, the original secret protection of the account will be completely lifted, and the electronic secret card will be automatically bound. When reporting the loss, you can choose to fill in the mobile phone number (send SMS GS to10661630331first, and then fill in the mobile phone number after receiving the reply), which can be used to reproduce the secret card and shorten the reporting period. From August 9, 2009, the reporting period is 22 days (the reporting period before August 9, 2009 is calculated according to the original time). During the loss reporting period, the account is logged into the game with the original secret protection, the account is locked (including with security and item locks), or other secret protection verification is needed, and this loss reporting is invalid; If the account is locked, you cannot report the loss.