China Consumers Association: Send a reminder to the owners of new energy electric vehicles.

A few days ago, in order to expand consumers' awareness of the use of new energy electric vehicles, protect consumers' legitimate rights and interests, and reduce or avoid consumer disputes, China Consumers Association (hereinafter referred to as "China Consumers Association") issued a reminder to the owners of new energy electric vehicles.

With the rapid development of new energy automobile industry in China, green and environmentally friendly new energy electric vehicles have become the choice of more and more consumers. With the arrival of the low temperature season in winter, the problems that affect the driving experience and consumer satisfaction of new energy electric vehicles, such as shortened battery life and slow charging, are more prominent.

1, multi-angle consideration, more rational choice

China Consumers Association reminds consumers to pay more attention to the cruising range and charging of new energy electric vehicles. Before buying new energy electric vehicles, we should compare the configuration performance, cruising range, after-sales service and sales evaluation of different brands from different angles. We can make comprehensive decisions by going to the store for consultation, searching online, evaluating and comparing, driving and testing. , combined with subsidy policy, corporate publicity, consumer word of mouth and other information.

If consumers rent the license plate number and choose the whole vehicle or battery pack to buy a car by "renting for sale", it is best to sign an agreement with relevant parties to clarify the rights and obligations of all parties. In order to ensure timely and convenient charging after buying a car, it is suggested to consult the community in advance whether it supports the installation of private charging piles, or check the supporting construction of public charging piles around houses and offices to meet the daily commuting and life travel needs.

For new energy electric vehicle brands with frequent consumer disputes, inadequate after-sales service, easy damage to vehicle spare parts, frequent failures and even serious accidents, we should carefully choose.

2. Develop good habits and use cars more safely.

China Consumers Association reminds consumers to develop good habits of using new energy electric vehicles. When charging vehicles, choose charging piles that meet the national safety standards, stay away from inflammable and explosive materials, and avoid potential safety hazards.

Especially in rainy and snowy weather, it is necessary to ensure that the charging gun head and vehicle charging port are clean and dry before charging. Pay attention to keep the environment ventilated when charging indoors. When charging outdoors, be careful not to let rain or snow water flow into the charging port, so as not to cause short circuit inside the charging interface and affect the service life of the battery.

When the temperature drops in winter, vehicle tires will become hard and brittle. It is recommended to check the tire pressure regularly to avoid affecting the driving experience due to too high or too low tire pressure and eliminate potential safety hazards.

In combination with the cruising mode and travel distance, the vehicle driving mode and air conditioning and ventilation mode should be reasonably allocated, and the surplus should be reserved, so as to take precautions to avoid the "squatting" of vehicles due to excessive power consumption, which will affect the travel experience and arrangement.

3, the operation should be appropriate, and the battery life is more solid.

China Consumers Association reminds consumers that new energy electric vehicles should fully consider battery characteristics during starting, parking, charging and driving operations. Before going out, after starting the new energy electric vehicle, let the circuit and battery pack warm up for 1-2 minutes, so that the battery pack can reach a more suitable working state, which is conducive to prolonging the battery life and endurance function.

Due to the low efficiency of battery charging and discharging in winter, new energy electric vehicles should try to choose a relatively suitable temperature environment, such as indoor parking lot or sunny outdoor parking lot, in order to improve battery activity, reduce battery life loss and improve charging efficiency.

It is necessary to develop the charging habit of "shallow charging and shallow discharging", try not to exhaust the battery and recharge it, so as to charge it on demand and in time; Maintain rational, peaceful and stable driving habits, and avoid sudden acceleration, sharp turns and sudden braking as far as possible unless encountering special or emergency situations, which not only ensures the safety of travel, but also saves the power consumption of vehicles.

In addition, when the new energy electric vehicle is idle for a long time, it should be properly charged and then properly parked, and powered on regularly to avoid the battery being out of power for too long, which is not conducive to battery health.

4. Make good use of charging piles to make charging more convenient.

Consumers should comprehensively consider safety, regularity and convenience when using charging piles. The problem of battery life and charging has always been one of the main pain points for owners of new energy electric vehicles. The most convenient way is to install private charging piles conditionally. At present, many communities can support the installation of charging piles in fixed parking spaces, so it is best to consult and confirm with the property in advance.

If you don't have the installation conditions, you can download all kinds of charging apps to check the idle public charging piles nearby. On the premise of ensuring the safety of charging, considering the brand of charging pile, geographical distance, charging price, settlement accuracy, settlement convenience, troubleshooting in time and making the best choice.

If you choose a portable charging gun for a new energy electric vehicle by yourself, you should pay attention to check whether the product has been tested and certified by a third-party professional organization, confirm whether the whole product meets the current standards, and see whether the label and description include manufacturer information, equipment information, rated output voltage and current, input power supply nature (AC or DC), and use environment. At the same time, you should pay attention to safety protection function and quality assurance service, and choose charging gun products with excellent quality.

When using the charging gun equipment, observe and check in advance whether the charging pile equipment has a fault prompt, whether the charging cable has a damaged insulation skin, whether the control box shell is damaged, and whether the metal conductor is exposed. If yes, stop using it immediately.

5. Verify the certificate to ensure the protection of rights.

China Consumers Association reminds consumers that when purchasing new energy electric vehicles and supporting charging pile installation services, they should sign contracts carefully, carefully check the vouchers and keep them properly.

In recent years, government departments at all levels have issued a series of preferential policies, which consumers can pay attention to before buying a car for comparison and understanding. When buying a car, you should pay attention to the publicity information and sales requirements of the relevant vehicle brands, and whether there are situations such as exaggerating publicity, inducing sales, deliberately tying or bundling sales; In the sales contract, the vehicle type (model, color, standard/optional) and other important information. ), car purchase amount (distinguish between "down payment" and "down payment"), car pick-up time, maintenance, after-sales service, refund agreement, etc. It should be marked, and it should be clear whether the charging pile is attached to the vehicle, free installation, retention time, transfer, transfer and other rights. It is best to indicate possible controversial matters or vague welfare benefits in the car purchase contract.

Consumers should take the initiative to obtain invoices and other shopping vouchers or related service vouchers, and keep them properly. When picking up the car, carefully check the consistency of vehicle configuration, and check whether the three-guarantee certificate, invoice, car purchase contract and other related documents are complete one by one. If they find any defects or non-conformity with the contract in the vehicle, they should report to the operator on the spot. If communication and consultation fail, they can complain to the consumer association or administrative supervision department where the operator is located according to the actual situation, and safeguard their rights and interests according to law.

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