The difference between insurance push maintenance and delivery maintenance

The difference between insurance push repair and delivery repair lies in: repairing accident car: that is, the car recommended by 4S shop is the car sold by 4S shop. Accident car sent for repair: that is, the car recommended by the 4S shop for repair, not the car sold by the contractor before the 4S shop.

The first thing we need is to cancel the general compensation for the accident car and send a short message to the 4S shop of the car factory and the maintenance team of the affiliated company, so as to concentrate the accident information and resources on the survey, and the survey personnel will dispatch maintenance work according to the assignment of Liu Hang.

Insurance maintenance process

1) After receiving the short message of the survey task sent by Liu Hang system for repair, according to the requirements of the short message for repair, recommend the customer to the garage of the system for repair as soon as possible. If the customer agrees, notify the docking 4S shop and the claim adjuster to complete the post-reception and loss determination work as soon as possible.

2) For the three vehicles that have not received the short message from Liu Hang system and have not been sent for repair, they will be sent for repair according to the resource inclination after investigation.

3) If the loss exceeds 5,000 yuan, if the customer requests to go to a non-recommended 4S shop for maintenance, he should report to the dispatching post at the first time, and the feedback includes the estimated amount of car damage and the customer's proposed maintenance location. Arrange feedback information for the second time.

4) If the loss exceeds 10000 yuan, the customer does not agree to send the 4S shop to the system for maintenance or cooperate with other shops for maintenance, so it is necessary to promptly report to the dispatching post, and contact the system to send the 4S shop for maintenance, and cooperate with the repair shop to do a good job in maintenance. Need to contact the system to send the garage to the site to assist and guide customers.

5) If the customer refuses to come to any cooperative maintenance unit of our company, it needs to be indicated in the security check that the claim will be well served and controlled in the later period.