A brief discussion on how to effectively resolve conflicts and disputes

Faced with new situations and new tasks, County Party Committee Secretary Han Zhengming emphasized at the fifth (enlarged) meeting of the 13th County Party Committee, the county’s agricultural and pastoral village work conference, and the county’s economic work conference that “ At present, the work of the entire county must embody the 'two-pronged approach', with one hand focusing on development without wavering, and the other hand focusing on stability without relaxing." Development is the first priority and stability is the first responsibility. How to fulfill the first responsibility and effectively resolve various social conflicts and disputes. A survey was conducted on this issue combined with in-depth study and practice of scientific development activities. Conflicts and disputes have been on the rise year by year. In summary, the most effective way to investigate and mediate various forms of conflicts and disputes in recent years is to strengthen organizational leadership, improve systems, and innovate for long-term results. mechanism, give full play to the role of rural people's mediation committees, integrate all forces, comprehensively use economic, educational, administrative, legal, policy and other means to resolve conflicts and disputes, adjust interest relationships, and strive to maintain and promote social harmony and stability. The main countermeasures and suggestions are: 1. Strengthen leadership, improve the system, innovate and improve the long-term mechanism for the investigation and mediation of conflicts and disputes (1) Conscientiously implement the leadership responsibility system for comprehensive management of social security and maintenance of social stability, and sign the "Target Management" at all levels "Responsibility Letter" to strengthen the implementation of prevention work responsibilities. Strictly implement the one-vote veto system for comprehensive management of social security, strictly implement the "Ten Systems for Investigation, Mediation and Resolution of Conflicts and Disputes", establish an acceptance registration and on-schedule reporting system, and strive to achieve early investigation, early discovery, early reporting, early mediation and early resolution. , prevent and control leaks and out-of-control adjustments, causing conflicts to intensify. (2) Make every effort to stabilize the border. It is necessary to firmly establish the idea that "a stable border means the whole township is stable, and a secure border means the whole township is safe", and focus on the implementation of "neighborhood relations, work linkage, intelligence linkage, joint mediation of conflicts and disputes, joint public security defense, joint cultural management, joint accountability, etc." "Seven Major Working Mechanisms" to properly mediate conflicts and disputes involving borders and other production and life in accordance with the law to ensure border harmony and stability. (3) Establish six working systems. The first is to establish a regular research system. It is necessary to predict and analyze future issues affecting rural stability involving borders, production safety, people's livelihood security, social stability, grassland land and water issues, neighborhood unity, family conflicts and disputes, and arrears of wages for farmers and herdsmen, and to study preventive measures. Solve problems at work. The second is to establish a regular inspection and listing supervision system. The village level must insist on holding a public security situation analysis and key conflicts and disputes resolution meeting every month and the township level every quarter, and implement layer-by-level supervision of the major conflicts and disputes identified. The third is to establish a public interview system. The village appoints a leader every week to receive visits publicly, receive visitors openly, and accept letters and calls involving law and litigation, thus forming a smooth channel for letters and calls from top to bottom. The fourth is to establish a system for public opinion visits and information reporting. Village cadres, village cadres and comprehensive management information officers go to villages and households to promptly discover existing unstable factors, report them step by step in the form of public reports, set up accounts, and list and cancel accounts. The fifth is to establish a joint mediation system. Integrate forces to mediate major conflicts and disputes, forming a large-scale mediation and resolution mechanism with joint prevention, joint adjustment and linkage. Sixth, we must establish a responsibility investigation system. If conflicts and disputes are prominent, investigation and mediation are unfavorable, and serious consequences are caused, the responsibilities must be seriously investigated. (4) Innovate long-term mechanisms to resolve conflicts and disputes. Relying on the convenience service agency center (office, point), the establishment of the township comprehensive management center (conflict and dispute investigation and mediation center), the village comprehensive management office and the village conflict and dispute mediation office, the township comprehensive management center (comprehensive management, judicial, police station, family planning station , Land and Resources Office, Civil Affairs, Social Security, Security Inspection, etc.) - Film Comprehensive Management Office (Convenience Service Agency Office) - Village Committee Mediation Committee (Mediation Office) three-level conflict and dispute investigation and mediation network, forming a "joint conflict resolution, A comprehensive management work pattern of "joint security prevention, police linkage, joint problem management, and joint creation of safety". The premise is to formulate and improve the "Convenience Service Agency Center (Office, Point), Work Standards" and the "Implementation Plan of the Joint Work Mechanism for Comprehensive Social Security Management", and strictly implement the "first handler (question) responsibility system" and "four "Three Guarantees" (definite leadership, fixed measures, fixed time, fixed responsibility, guaranteed investigation, guaranteed processing, guaranteed stability) responsibility system and "Five Ones" (one problem, one leader, one team, one plan, one The work requirements of "grasping it to the end" are to truly implement the responsibilities to the villages, units and people, clarify the leadership of the case, implement the designated person to be responsible, handle the work conscientiously, and effectively coordinate the implementation, so that everything can be implemented and everything can be answered.

2. It is necessary to work together as a whole, standardize operations, and strive to build a platform for people's mediation work (1) The People's Mediation Committee is a mass autonomous organization at the grassroots level in my country to resolve disputes among the people. It can detect disputes in a timely manner, resolve them quickly, prevent the intensification of conflicts, and prevent and reduce It plays an active role in crime and legal publicity and education. Therefore, it is necessary to establish a three-dimensional prevention and mediation system with the township adjustment committee as the link, the village adjustment committee as the basis, and the citizen service agency center (office, point) as the basis, with top-down connection, left-right connection, unified command, and close cooperation. By integrating various power resources, a working mechanism has been formed in which the party and government have unified leadership, comprehensive management takes the lead in coordination, organizations at all levels actively cooperate, comprehensive management centers operate in detail, and functional departments jointly participate, so as to make people's mediation, administrative mediation, and judicial mediation Interpenetrate and penetrate each other. When encountering disputes, he is both a mediator and a judicial propagandist, which is easily accepted by the masses, and the mediation agreement signed at the same time is also legally binding. (2) Strengthen the legal, regulatory and professional training of the people's mediator team and improve the professional capabilities of the people's mediators. In the process of mediation, we adhere to a multi-pronged approach of emotion, reason and law: convince people with the law and move people with emotion; explain relevant laws and policies to the parties; clarify the truth based on the circumstances of the dispute, promote mutual understanding between the parties, and facilitate the parties from multiple angles Reaching a mediation agreement has enabled a large number of petition issues and conflicts and disputes to be resolved through legal mediation; conflicts and disputes have been resolved through peaceful and drizzle mediation; civil grievances have been reconciled through patient and meticulous mediation. These have become the main means of resolving petition issues and resolving social conflicts and disputes. way. 3. We must grasp principles, pay attention to methods, and effectively resolve various conflicts and disputes. (1) Deeply understand conflicts and disputes and achieve "three clarifications." First, we must understand the situation of conflicts and disputes. That is to clarify the new and old size of conflicts and disputes, individual groups, scope of involvement, priorities, risk levels and other zero reports. Second, we must clarify the causes of conflicts and disputes. That is to find out where conflicts and disputes arise, whether it is due to mistakes in decision-making, poor policies, unfair handling of affairs, lack of detail in work, illegal law enforcement, unfair justice, corruption, etc. Third, we must clarify the nature of conflicts and disputes. That is to clarify whether the conflict or dispute is a claim for economic interests or political power, a reasonable or unreasonable claim by the parties, an independent expression of goodwill or an illegal expression controlled by others, etc. These are the prerequisites and basis for effectively resolving conflicts and disputes. To achieve "three clarifications", we must go deep into reality, go deep into villages, go deep into the scene, conduct careful investigation and research, deeply analyze internal factors, see the essence through phenomena, and present all the ins and outs of the inducements, causes, occurrence and development of conflicts and disputes Come out, only in this way can you know what's going on, control the overall situation, and take advantage of the situation. (2) Take the initiative to face conflicts and disputes head-on and achieve "three responses". First, we must dare to deal with conflicts and disputes. We should neither underestimate, fear, or avoid all kinds of conflicts and disputes. We should concentrate on adjusting our personal good mentality and establish the belief in overcoming conflicts and disputes. The second is to respond to conflicts and disputes in a timely manner. Based on the occurrence, development, change, and intensification of conflicts and disputes, decisions can be made appropriately about when to take action and who to take action. The third is to be prepared to deal with conflicts and disputes. To resolve conflicts and disputes, we must look at the big picture, start with the small, consider the disadvantages, and work hard for the benefits. We must not only study solutions to reasonable demands to win people's trust, but also formulate handling plans for the development of events at different times and occasions to be prepared. (3) Resolve conflicts and disputes by checking numbers and achieve the "three no's". The first is to check the numbers up and down and not to skip the level. Adhere to the principle of hierarchical responsibility and handle the relationship between superiors and subordinates well. We must believe in the ability of village-level mediation organizations to resolve conflicts and disputes, respect their specific and reasonable opinions and suggestions, and avoid jumping to conclusions too hastily. Especially for some issues with strong policy implications at the policy and regulatory level, which cannot be solved by mediation organizations, the higher level should work hard to study solutions without delay, let alone push them away. The second is to ensure that the classification numbers are not misaligned. Adhere to the principle of classified management and actively handle the relationship between sections. All conflicts and disputes that occur must be sorted out and classified, and those belonging to that unit must actively cooperate with the rural mediation organization to deal with them seriously and take full responsibility. The third is to ensure that rights and responsibilities are aligned and not handled by all. Adhere to the principle of who is in charge and who is responsible, and handle the vertical and horizontal relationships well. Conflicts and disputes are often complicated and require unified coordination, integration of resources, linkage between upper and lower levels, and linkage between departments. Party committees and governments must have unified leadership. Comprehensive judicial management must take the lead in coordination and operate proactively. It should be better at resolving conflicts and disputes involving law and litigation. Set an example. (4) Resolve conflicts and disputes through multiple methods and achieve "combination of three adjustments". First, we need to strengthen people's mediation. People's mediation is the most convenient, cheapest and most effective mediation.

We should attach great importance to people's mediation, fully trust the people, rely on the people, and implement the party's mass line throughout the entire process of resolving conflicts and disputes. It is necessary to establish and improve a network of people's mediation organizations so that small matters do not go out of the village, major matters do not go out of the countryside, disputes are mediated in a timely manner, and conflicts are not handed over. People's mediators must be selected and used accurately, and people with high prestige, good eloquence, and trustworthiness of the masses should be absorbed into the mediation team. Particular attention must be paid to the role of respected veteran comrades and insiders. The second is to strengthen administrative mediation. Administrative mediation is an effective way to practice governing for the people. It is necessary to strengthen the sense of responsibility for administrative mediation and strive to cultivate a group of high-quality public servants who understand policies, understand people's hearts, and can do mass work. The third is to strengthen judicial mediation. Judicial mediation is an important means of bringing justice to the people. Law enforcement agencies must continue to deepen education in socialist legal concepts, fundamentally reverse the habitual practice of emphasizing judgment and neglecting mediation, consciously implement mediation first and then judgment, and combine mediation and judgment, and strive to conclude the case. At the same time, we must also pay attention to the connection and linkage between the "three major mediations" and arbitration and mediation to ensure the standardized, orderly and efficient operation of mediation work. As long as we can carry out emotions and responsibilities, we can truly govern for the people and fulfill our responsibilities, be reasonable with our hearts, explain the truth in simple terms, speak uprightly and strictly about the law, treat everyone equally and be fair, and combine solving ideological and emotional problems with solving them. When practical issues are combined, there will be no conflicts or disputes that cannot be resolved. (5) Address conflicts and disputes at their source and achieve "three-system linkage." First, we must implement an early warning system for conflicts and disputes. Adhere to various systems for the investigation and mediation of conflicts and disputes, insist on regular investigation of conflicts and disputes once a month, focus on investigation and mediation during special sensitive periods and major festivals and activities, and focus on the hidden dangers and symptoms of mass incidents and the possible occurrence of mass incidents. Repeated conflicts and disputes must be dealt with through special rectification, classified into early warning and police account management, and account cancellations shall be supervised one by one. The second is to promote the establishment and improvement of emergency response mechanisms, unblock information channels, timely discover and collect insider and early warning information, timely adjust and improve emergency response plans, and resolve conflicts and disputes at the grassroots level and in the bud. The third is to implement a system of accountability for conflicts and disputes. Paying great attention to the price of conflicts and disputes must include not only administrative costs and economic losses, but also political and social negative impacts. Those who cause serious consequences must be held strictly accountable.