Personal year-end work summary

Time flies, and with the relatively compact and slightly tense work rhythm, the year's work is coming to an end. Looking back on the work history of this year, I have put in hard work and gained growth. Good luck. Summarize your work this year and avoid detours in the coming year! The year-end summary is not only an explanation to the leaders, but also a review of one's own work. The following is a personal year-end work summary that I have compiled for you. You are welcome to learn from it and refer to it. I hope it will be helpful to you. Personal year-end work summary 1

The marketing department is the functional department responsible for handling external public relations and sales business. It is an important window for the hotel to improve its reputation and establish a good public image. It is very important to the general manager. The office serves as a consultant and assistant when making business decisions and formulating marketing plans. It plays an important role in unclogging marketing channels, developing markets, and improving economic and social benefits for the hotel.

In view of the work functions of the marketing department, we have formulated the work ideas of the marketing department in 20xx. Now we will make a report to you:

1. Establish a hotel marketing public relations communication network

One of the key tasks this year is to establish a complete customer file, classify guests according to key customers for signing orders, meeting reception customers, customers with development potential, etc., and record in detail the customer's unit, contact name, and address. , annual consumption amount and discounts given to the unit, etc., establish and maintain business contacts with important customers such as government agencies and groups, enterprises and institutions, businessmen, celebrities, entrepreneurs, etc. In order to consolidate old customers and develop new customers, in addition to daily In addition to regular and irregular sales visits to customers, we also send our best wishes to customers through phone calls, text messages and other platforms at the end of the year or major holidays and customer birthdays. This year, we plan to hold a large-scale customer appreciation liaison meeting at an appropriate time to strengthen emotional communication with customers and listen to their opinions.

2. Pioneering and innovative, and establishing a flexible incentive marketing mechanism. Expand the market and win customers

This year, the marketing department will cooperate with the hotel's overall new marketing system, re-formulate and improve the marketing department's sales task plan and performance appraisal management implementation details for XX, and increase the salary of marketing representatives , stimulate and mobilize the enthusiasm of marketing personnel. Marketing representatives implement a work diary. Every working day, they must complete the second, third, and fourth work steps of visiting two new customers, three old customers, and four contact numbers. Marketing representatives are comprehensively evaluated based on the completion of monthly marketing tasks and the work diary. . Supervise marketing representatives to win over group and individual customers through various means, stabilize old customers, develop new customers, and collect guests' opinions and suggestions in a timely manner during visits, and provide feedback to relevant departments and the general manager's office.

Emphasize team spirit, combine the salary payment of department managers and marketing representatives with the overall tasks of the entire department, emphasize mutual cooperation and help each other, and create a harmonious and positive working group.

3. Warm reception and considerate service

When receiving groups, meetings, and customers, we must provide full follow-up service, "round-the-clock" service, pay attention to service image and appearance, and be warm and thoughtful , provide special and targeted services to all types of guests to meet their spiritual and material needs to the greatest extent. Prepare a conference activity questionnaire, solicit opinions from customers, understand customer needs, and adjust marketing plans in a timely manner.

IV. Do a good job in market research and promotion planning

Regularly organize relevant department personnel to collect and understand information about the tourism industry, hotels, hotels and their corresponding industries, and master their operation management and Reception service trends provide the hotel general manager's office with comprehensive, true and timely information in order to make marketing decisions and flexible promotion plans.

5. Close cooperation and proactive coordination

Receive business integration work with other departments of the hotel and cooperate closely. According to the needs of guests, take the initiative to closely contact and cooperate with other departments of the hotel, Give full play to the hotel's overall marketing vitality and create optimal benefits.

Strengthen the relationship with relevant publicity news media and other units, make full use of various advertising forms to recommend and promote the hotel, strive to increase the hotel's visibility, and strive for the support and cooperation of these public units for the hotel's work.

Under the correct leadership of the hotel leaders, the marketing department will work hard to complete the annual sales tasks, pioneer and innovate, unite and work hard, and create a new image and new realm for the marketing department. Personal year-end work summary 2

Time flies, and in the blink of an eye, 20xx is coming to an end! As a member of the insurance company, first of all, I would like to thank my leaders for their sponsorship, support and guidance in this upcoming year of work. At the same time, during this work, there are gains and losses. The work of xxx is summarized as follows:

1. Improve one's own quality and perform one's responsibilities.

In February this year, I entered xx Insurance Company and engaged in the unfamiliar industry of insurance. For a graduate who has just stepped out of school and is engaged in a new industry, he will face a greater level of new challenges and tests. In order to meet the needs of current work, we should always put learning first, improve our overall quality, especially strengthen our knowledge of insurance, and be a true insurance person.

As a confidential employee in the office, the main job is uploading and delivering, file management, file management and trivial work. These seemingly simple things require enough patience to do them. , I remember that when I first took out the documents for the leaders to review, the documents were modified over and over again, and printed over and over again, which even made me frustrated and annoyed. However, later I compared my feelings with my own, and the company leaders took the trouble to carefully review every document, even every document. A word, which is obviously insignificant for me, achieves the excellent purpose of cultivating patience. Attitude determines everything. I will continue to do my best at work.

2. Carry out the tasks assigned by the leader.

As for myself, in addition to doing my job well, it is also natural to carry out the tasks assigned by the leader. At the same time, I actively cooperate with the work assigned by the leaders, so that I can be diligent with my legs, hands, and mouth. I am not afraid of hardship or tiredness. I perform my duties and responsibilities for the work, try my best to share the worries of the leaders, and improve the efficiency of work.

3. Problems at work.

During this year, there were many shortcomings. For example, in the face of a myriad of work, we failed to summarize active, effective, concise and clear work measures, and lacked the knowledge of insurance theory and business. In-depth knowledge. In the future work, I will work harder to improve myself, continue to sum up experience and lessons, and let my unremitting efforts create the due value. At the same time, if there are any mistakes in the work, leaders must criticize and point them out.

I firmly believe that with the correct guidance of leading cadres and the joint efforts of all employees, xx Insurance Company will become bigger, stronger, and more brilliant! Personal year-end work summary 3

Time flies, and in the blink of an eye, 20xx is coming to an end! As a member of the insurance company, first of all, I would like to thank my leaders for their help, support and guidance during this upcoming year of work. At the same time, during this work period, there were gains and losses. The work in 20xx is now summarized as follows:

1. Improve one's own quality and perform one's responsibilities.

In February this year, I entered xx Insurance Company and engaged in the unfamiliar industry of insurance. For a graduate who has just stepped out of school to engage in a new industry, he will face new challenges and tests to a greater extent. In order to adapt to the needs of current work, you should always put learning first, improve your overall quality, especially enhance your insurance knowledge, and become a true insurance person.

As a confidential employee in the office, your main job is to upload and deliver, file management, file management and trivial matters. These seemingly simple things require enough patience to do them. I remember that when I first took out the document to show to the boss, the document was modified over and over again, and printed over and over again, which even made me feel discouraged and irritated. However, later on, I realized that the company leaders took the trouble to take every document seriously, even every word. , and being me is obviously insignificant, achieving the good purpose of cultivating patience. Attitude determines everything. I will continue to do my best to do my best at work.

2. Carry out the tasks assigned by the leader.

As for oneself, in addition to doing one's own thing well, it is also natural to carry out the things assigned by the leader. At the same time, I actively cooperated with the work arranged by the leadership, and was diligent with my legs, hands, and mouth. I was not afraid of hardship or tiredness. I performed my duties conscientiously and tried my best to share the worries of the leaders, which improved the efficiency of work.

3. Problems at work.

During this year, there were many shortcomings. For example, in the face of numerous work, the failure to summarize active, effective, concise and clear working methods, the lack of understanding of insurance theory and business x understanding of knowledge. In the future work, I will work harder to improve myself, constantly sum up experience and lessons, and let my unremitting efforts create the value I deserve. At the same time, if there is something wrong in the work, the leader needs to criticize and point it out.

I firmly believe that with the correct guidance of leading cadres and the joint efforts of all employees, xx Insurance Company will become bigger, stronger, and more brilliant! Personal year-end work summary 4

In 20xx, under the leadership of superior leaders, various major security tasks were successfully completed. During my time at work, I actively responded to the company's call. With the support and guidance of the leadership, and the close cooperation of my colleagues, I was dedicated to my job, fulfilled my duties, and successfully completed my own work and the tasks assigned by the leadership. . For me, this period of work is unforgettable and has the deepest imprint. Now let’s briefly summarize this year’s security work.

1. Enhance business knowledge and improve one’s overall quality

As a foreman, I am a role model for the entire team from the team leader down. I always remind myself to strengthen business knowledge in all aspects. , in order to improve one's overall quality. We must correctly handle the relationship between suffering and happiness, gains and losses, personal interests and collective interests, persist in dedication, honesty and dedication. After this period of study and training, we have made certain progress in our work, carefully learn the strengths of others, and improve ourselves. Get rid of your own shortcomings and humbly ask leaders and colleagues for advice. Strict demands on oneself, always regard being patient, willing to pay, and obscurity as one's own criteria, and always focus on style construction on being rigorous, meticulous, solid, realistic, and down-to-earth and working hard.

At work, we must regulate all our words and deeds with systems and disciplines, strictly abide by the company's rules and regulations, respect leadership, unite comrades, be modest and prudent, actively accept opinions from all sides, and constantly improve our work. Carry forward the spirit of hard work, actively adapt to various difficult environments, hone your will and grow your talents in heavy work. Carry forward the tireless enterprising spirit.

2. Caring about the lives of the team members and ensuring the stability of the team

As the foreman, I have the responsibility to ensure the stability of the team. Understand the basic situation of the team members, enable them to integrate into the security team as soon as possible, and actively help them solve some difficulties in life so that they can fully feel the warmth of the security family. In view of the current characteristics of high mobility of security guards, I have worked hard to increase It increases the number of team members, ensures the stability of the team, and improves the team's cohesion and combat effectiveness.

3. Strict requirements to ensure the safety of major events and festivals

During my work, I attached great importance to every security work, gave full play to my leading role, and actively responded. We called on everyone to exert teamwork spirit and complete safety work for major events and festivals in various periods.

During the activity, the whole team was organized to carry out publicity and mobilization work, established an event bulletin board, posted event slogans, and allowed all team members to participate. This fully mobilized everyone's enthusiasm for work, and the publicity work went deep into each team member, so that everyone could experience and understand to the importance of security work, and at the same time remind themselves to abide by laws and regulations, be dedicated to their work, and prevent the occurrence of safety production accidents. Conducive to the safe development of major events and festivals.

IV. Civilized duty and high-quality service

In addition to high security requirements, our daily work requirements are also very strict. According to the actual situation, take the initiative to say hello to the unit leader while on duty, and help other employees do what they can. Especially at work, when employees need help, they take the initiative to provide the help they can, which has won unanimous praise from employees in the unit. It has shortened the distance between us and employees, improved our service quality, and established a good image of our security!

Although some achievements have been made this year, there are still some shortcomings. The new year is a new starting point, new opportunities, and new challenges for myself. In the future work, I will continue to work hard to communicate more with my leaders about my thoughts and feelings at work, so that I can live in harmony with my colleagues in the future. Learn from others, overcome your shortcomings, do your job better, and keep working hard to reach the next level. Personal year-end work summary 5

This year, I have done everything well in line with the corporate purpose of "owners first, service first", stood up for every shift, and ensured the safety of the community. The daily service and communication have won unanimous praise from the majority of owners. In this year, the security work has gained and lost, both good and bad. The following is a summary of the work over the past year.

1. Focus on prevention and combine prevention and control

Based on the actual situation, guide team members to keep pace with the times, improve their quality, and change their concepts. The security team educates team members to have a sense of urgency and possess Self-motivation, cultivating spirit, and property management services are not high-tech, and there is no profound knowledge. The key lies in people's subjective initiative and sense of responsibility, their loyalty and professionalism to the property company, and their understanding and application of the true meaning of management and service. By setting an excellent role model, the security team inspires everyone to be proactive, reflect their own value and feel the joy of life in the process of completing the management and service tasks assigned by the project. Through the ideological education work, the ideological and moral quality of the team members has been improved. Through the exploration of work practice, the team members are constantly educated and required, and they are strictly required to strengthen strict supervision of each door post and strictly check and register the personnel and vehicles entering and exiting.

2. Processing of entry and exit passes for renters and vehicles

In order to better control outsiders and vehicle management. Anyone who rents in a community must have a letter of guarantee of security responsibility for the rental house and standard certification materials. They must be signed and stamped with the official seal of the leader of the Human Resources Department before they can handle it. They must do a good job of archiving and filing. When applying for a vehicle pass, they must strictly and carefully check and ask for it. Relevant documents are archived and filed to effectively control the entry of idle vehicles into the community and more effectively ensure the safety of people and property in the community.

3. Formulate and improve night inspection management regulations

During the inspection, the foreman is strictly required to check the on-duty situation on site, increase inspection intensity in each area, conduct inspections, strictly prevent and control, and implement group prevention, Group inspection and group management are carried out to ensure that the community is safe and sound. Focus on monitoring special areas. During the inspection process, the inspection role can be better played. All the bright flashlights used by the night patrol team for lighting are purchased by themselves, which effectively plays a role in self-care and protection. The responsibility for inspecting the area is assigned to each person, strengthening everyone's sense of responsibility, and reporting problems in a timely manner. Monitor the room and provide corresponding measures.

4. Complete the reception and visit work

Strengthen the image of each door post being on duty, and strictly follow the prescribed standards and uniform actions. Strengthen the traffic order and safety of visiting vehicles and ensure smooth visiting routes. Keep major visits in order, with proper arrangements and effective measures.

5. Personnel Recruitment and Training

Provide basic knowledge and operational skills training for newly recruited security guards before taking up their posts, and increase the training of on-the-job security guards, focusing on A number of trainings on job image, etiquette and emergency response capabilities, etc., to enhance the security guards’ sense of responsibility and overall quality; strengthen service awareness and establish the service responsibilities of "friendliness and majesty, service and guard coexistence", In addition to performing public security management functions, security personnel also provide various services to owners, forming a beautiful landscape. Personal year-end work summary 6

Time passes through the fingers inadvertently, and it is another year in a blink of an eye. This year, all the work of the security team can be carried out step by step, and all aspects of ability have been improved to a certain extent. To improve the level of work, this year’s work is summarized as follows.

1. Personal work requirements

As a security foreman, I strictly demand myself in my daily work, consciously abide by the company's rules and regulations, lead by example, and set an example in everything. As a security foreman, we always adhere to the requirement of "forging iron first, we must be strong ourselves". We use our actual actions to subtly influence and drive all team members at work. At the same time, we continue to strengthen self-study and improve our own business knowledge and professional skills. Through unremitting efforts, we It can be said that the security team of xx company has made many achievements and benefited a lot. Since xx company is a key unit, it has many transportation vehicles, many businesses, and complex personnel entering and exiting, so it has a heavy responsibility. In order to ensure quality and quantity, we must fulfill our mission.

2. Focus on team building

A strong team is the guarantee for doing a good job, so I think that to do a good job in team building, we must first strengthen the foreman's own business and comprehensive quality. As a leader, the foreman plays a vital role in my work. Through my many self-study of business knowledge and professional skills, I have cultivated my role as a foreman and improved my management level and handling of various emergencies. The ability to do things.

Conduct unscheduled training for all team members every month, and provide them with a comprehensive understanding of the company's corporate culture concepts, closely focusing on many detailed cultures such as "customers are God, service is the soul, and serve with heart" advocated by the leaders. The training and education are in place, which not only reduces the complaint rate of the security team, but also achieves good results, successfully completes various tasks, creates a civilized, harmonious, and safe production and living working environment for customers, and establishes our A good image of the company.

3. Strictly pay attention to fire safety work

Regularly inspect fire-fighting equipment and facilities in living areas and production workshops every day to ensure their healthy operation, and to train team members to "maintain troops for a thousand days" The guiding ideology of "Using troops for a while" avoids financial losses to residents, prevents the occurrence of major safety accidents, and protects the legitimate interests of customers! In addition, it also strengthens the moral education of team members and resolutely implements various disciplinary systems for the company's security.

IV. Other aspects

Strengthen military training, improve the military quality of team members, and strengthen job discipline. Cultivate team members' collective sense of honor and the mentality of striving for first place. Actively cooperate with other departments to complete various tasks and successfully complete various tasks assigned by company leaders. Of course, there are still many shortcomings and difficulties in our work, so we cannot be proud of our achievements.

Only by continuously improving business quality, strengthening business training and learning, and constantly improving the deficiencies in the work, we can serve the company and serve the owners well with more enthusiasm and high-quality work. In the future, I will unite all security team members, resolutely implement the work guidelines of the company leaders, and live up to the company leaders’ ardent expectations of us.