How to respond to a property owner’s complaint about basement dust

Owners who complain about basement dust can respond as follows.

Thank you for bringing your concerns about our property services to us. We have received your complaint about dust in the basement.

We understand that this may cause inconvenience to your living environment, and we are deeply sorry for this.

We take your feedback very seriously and will take immediate steps to resolve the basement dust problem.

Our property management team has already taken action to plan a comprehensive cleaning and dusting of the basement over the next few weeks.

We will also strengthen regular maintenance and cleaning work to prevent similar problems from happening again.

Please rest assured that we will always be committed to providing high-quality services and creating a comfortable and clean living environment for the owners. We look forward to receiving your approval and feedback after resolving this issue.

Thank you again for your feedback and supervision. If you have any other questions or suggestions, please feel free to ask us at any time and we will serve you wholeheartedly.