What are the basic etiquette of the administrative personnel department of private enterprises?

Provided by the administrative department

common sense

1, reception of foreign guests should be warm and friendly, neither supercilious nor supercilious, modest and prudent, natural and graceful.

2, to participate in all foreign affairs activities, must be punctual, not late; If you cannot attend for some reason, you should inform the organizer in advance.

3. The clothes should be neat, and there should be nothing in the pockets. Button up your buttons, pants and belt. Hair, beard, nose hair and nails should be trimmed.

4, indoor activities, to take off your hat. Where is the cloakroom, coat, hat, scarf, rain gear, etc. It should be stored, not taken into the activity room.

Don't eat food with pungent taste, such as onion and garlic, before receiving foreign guests.

6. When accompanying foreign guests to walk and sit in the car, you should generally pay attention to having foreign guests on your right to show your respect.

7. Pay attention to your identity when you walk. Don't walk behind the main guard, and don't rob the non-main guard. If there are female guests, let them go first. When taking the bus or elevator, let the female guests get on the bus first, but when getting off the bus and going downstairs, the man should get off first.

8. Sit up straight and don't shake your legs and feet. In front of foreign guests, don't manicure, pick your teeth, pick your nose, scratch your ears, rub dirty, scratch, take off your shoes, lift your trouser legs, roll up your sleeves, stretch yourself, etc.

9. Generally, foreign guests familiar with Lu Yu should take the initiative to say hello, and don't tell them what to do. When you see someone slipping and hurting, you should help them quickly, and don't laugh at them. If you touch a foreign guest or step on his foot, apologize.

10, keep public places clean, and do not spit or blow your nose; When spitting and blowing your nose, cover your nose and mouth with a handkerchief and don't open it after use. When sneezing or yawning, cover your nose and mouth with a handkerchief and face sideways to avoid affecting foreign guests around you.

Don't quarrel or argue in front of foreign guests Don't talk loudly, shout or run in panic in the hotel. Walk lightly at night and don't open and close the door too hard.

12. In case of emergency, don't panic, shout, stay calm and obey the unified command.

13, don't accept gifts from foreign guests without permission, let alone hint at gifts from foreign guests.

14, when taking photos with foreign guests, you should make preparations and organize the work in advance, and don't let the guests stand for too long. Generally, we should pay attention to order and don't steal the camera. Second, escort

1, the accompanying personnel must be fully prepared, familiar with the situation of the department and relevant principles and policies, familiar with the general situation of provinces and cities, and familiar with the main situation and characteristics of the visiting units.

2. Accompanying personnel should pay attention to understanding the foreign guests' ideological status from beginning to end, regard the whole process of reception as a process of investigation and study, grasp their ideological pulse through foreign guests' conversations, questions, demands and emotions, and at the same time, they can also ask some questions to foreign guests purposefully, understand each other's situation, and do more work and accumulate information in a targeted manner.

3, foreign guests to visit the unit, the reception work is given priority to with visiting units, accompanying personnel should pay attention to grasp the situation, cooperate with visiting units to do a good job. For the shortcomings or deficiencies of the visiting unit in external publicity, the camera can supplement or correct them at that time or afterwards as appropriate.

4. Local escorts should cooperate closely with the whole escort, exchange information in time, study problems, and find and solve problems in work in time.

1, in order to ensure the smooth progress of foreign affairs activities, all units should send qualified translators.

2. Translation should be faithful to the original intention and the original text in the work, and it is not allowed to add, delete or modify the translation at will. When you don't understand the conversation, you must ask clearly before translating. If it is found that there are obvious mistakes or inappropriate contents in the speech of our personnel, we can remind the main spokesman to correct or supplement them. If the situation does not allow, you can not translate according to your own wishes, but you should report it immediately afterwards.

The voice of the commentator should be moderate, so that everyone present can hear clearly, neither too high nor too low. When having a general conversation in a crowded social place, keep your voice down properly and don't interfere with others' conversation.

4. In foreign affairs activities, translators should follow the main reception staff of the reception unit and translate in time. They can't do it alone, let alone take the lead, say hello and meet.

1, ministerial or equivalent level and important economic delegations visit, and the reception department should have leaders to see them off; The reception department at the deputy ministerial level or equivalent to the deputy ministerial level and other important delegations should have a leader or department-level cadre to see them off; The reception department of the general delegation should have a department-level cadre or staff to see him off.

2. To receive important foreign guests, the welcoming staff should be organized to arrive at the scheduled place of the airport or station 20 minutes in advance (if the provincial leaders come forward, the lounge should be prepared). When the guests get off the plane or train, they should organize the welcoming staff to greet them in time, shake hands and introduce them, guide the guest and host to board the bus as soon as possible, ask for the luggage card from the guests or accompany them all the way, and hand over the luggage to the bellman face to face. If flowers are arranged, children should be organized to give them in time after the host shakes hands with the host and guest. If the host is arranged to accompany the car, the host and guest should consciously sit on the right hand side of the car attendant, and the translator should sit in the front row.

3. Goodbye. After the meeting personnel, time and place are determined, the participants, relevant staff and journalists of both parties shall be informed as soon as possible. The venue should be prepared in advance, and the staff should check and implement it in advance if necessary. Our participants should arrive at the meeting place a certain time in advance. The accompanying staff should accompany the guests to the meeting place on time.

During the meeting, our leaders who attended the meeting greeted each other in the conference hall as guests and shook hands. If this is the first time we meet, the local host or concierge should introduce our leaders attending the meeting to the guests one by one. If there are many guests, you can introduce them to all the guests after sitting down, and invite them to introduce them one by one if necessary. After the host and guest shake hands, guide the personnel of both sides to sit in the protocol order in time. The main flip usually sits behind the main meeting person. Arrange a group photo before and after the meeting, and the concierge should guide the participants of both parties to stand in accordance with the protocol order and requirements as soon as possible for the group photo. After the meeting, our interviewer will send the guests to the door of the conference hall and shake hands to say goodbye. If the banquet is held immediately after the meeting, both the guest and the host will enter the banquet hall at the same time. V. Meetings and talks

1. When meeting foreign guests, we should usually introduce our staff to them first. Generally speaking, foreign guests sit on the right and our staff sit on the left.

If you don't know whether a female guest is married or not in advance, you can call her a lady, and a young lady can be called a lady, but not a lady or a wife.

3. When meeting and introducing, women generally don't stand up, just nod. When the hostess introduces you, you must stand up.

4. Before talking, you should know each other's situation and make necessary preparations for the conversation.

The conversation should be natural and generous, warm and sincere, and be careful not to brag or impose on others. Modesty should be moderate, praise should not be excessive.

6, pay attention to the difference between internal and external, strictly abide by state secrets. Don't say anything that you don't know, or that doesn't match your identity. If you are not sure about the various requirements put forward by foreign guests, don't promise, study them in time and reflect them to your superiors; You should try to keep your promise.

7. The content of the conversation should be determined according to the needs of reception work. Generally speaking, we should talk about mutually beneficial things, not unpleasant things (here refers to foreign negotiations and handover).

8. Don't ask about foreign guests' private affairs, especially their age, income, clothing quality and price, marital status, etc. Don't point out foreign guests with strange clothes and special looks, don't talk about someone's physical characteristics, and don't give foreign guests nicknames.

9. Don't always talk by yourself, or just our staff talk to each other, but give foreign guests ample opportunities to talk. Don't interrupt the foreign guests when they are talking, but I will also take the initiative to talk with the camera, not just the foreign guests, I won't say a word.

10, foreign guests should pay attention to what they say, don't close their eyes, don't look at their watches.

1 1. When talking with foreign guests, if you can't hear clearly, you can try again. If you find that foreign guests can't understand our conversation, you should explain it clearly through translation.

12. When talking with foreign guests, don't interrupt or listen in at will. If you have to talk to foreign guests, you should say hello.

13. Smoking should be restricted. Don't smoke in public places where smoking is prohibited. Smoking next to female guests must be approved first. When offering cigarettes to foreign guests, take cigarette cases and let them help themselves. Don't pass cigarette filters to foreign guests, let alone throw them about.

14, the abnormal words and deeds of foreign guests should be analyzed and treated differently. If it is our problem, we should apologize to the other party and correct it in time; If the other party misunderstood, I should explain; If there are political differences, do more work and seek common ground while reserving differences; If the other party deliberately provokes, it is necessary to refute it according to reason and make a solemn statement, but don't pester it and report it immediately afterwards.

6. banquet

1. When arranging personnel to participate in banquet activities, all units should proceed from external work needs and do not send irrelevant personnel to take care of internal relations; Participants are not allowed to bring drivers, children, friends, colleagues, classmates and other uninvited guests into the banquet venue; Comrades who are in poor health or ill should not participate.

2, clothing should be neat and generous. Gay men had better wear a suit and tie when wearing a suit. In summer, they can wear short-sleeved shirts and ties with hard collars or short-sleeved open-necked shirts with good quality. Lesbians should wear suits, national costumes, Chinese tops with long skirts or trousers, cheongsam or dresses, etc. And long short-sleeved shirts with skirts (long skirts or over-the-knee skirts) or trousers in summer.

You can't wear jackets, jeans, miniskirts, sports shoes, cloth shoes and boots to participate in formal foreign affairs activities.

You should shake hands and say hello when you meet. If it is a holiday banquet, send holiday congratulations. When you leave, shake hands to express your thanks. Don't wait in long lines, never say goodbye. Don't wear gloves when shaking hands, and don't squint at him; Don't wipe your hands in front of each other after shaking hands.

4, the instrument should be dignified, the behavior should be civilized, and the posture should be correct. Don't lean east when standing; Don't cross your legs and sway your legs when sitting; Don't point your hand or chopsticks at each other.

5. Chew slowly while eating; Drink soup without snoring; Drink no more than one third of my capacity. You can propose a toast, but don't persuade the wine. Alcoholism is absolutely forbidden.

6, to participate in the buffet reception, should take food after the official start. When eating, be civilized and humble. Don't rush to eat and drink. Don't spill soup and scum on others. Don't eat too much at a time. If you don't eat enough, you can eat it for a second time.

7. When attending receptions and cocktail parties, you should have more contact with foreigners. Don't just talk to China people, and don't have a few people sitting around the table, eating, drinking, smoking and making people laugh at outsiders.

8. During the activity, don't discuss or express dissatisfaction with the quantity and quality of the food provided; When you leave, it is strictly forbidden to take away the remaining items such as cigarettes.

9. Before taking part in the activity, it is forbidden to eat strong-smelling foods such as onions and garlic.

10. Respect the religions and customs of relevant countries.

1 1. Spitting, throwing cigarette butts and matchsticks, withholding cigarette ash and throwing toothpicks are strictly prohibited. Cover your mouth with a handkerchief when coughing or sneezing, and cover your mouth when picking your teeth. Pay attention to whether smoking is allowed in foreign affairs banquets. If there is no ashtray, smoking is not allowed.

12, the invitation should be kept properly and must not be lost or transferred.

13. If there is any important or abnormal situation, report to the organization and notify the competent department of our company. Seven, visit

1, the activity schedule of foreign guests, according to the reception policy, the characteristics and requirements of foreign guests, targeted arrangements. The plan of the activity schedule should be communicated with the comrades accompanying the whole process, and then discussed with foreign guests. Reasonable requests made by foreign guests should be met as far as possible when conditions permit. If it is not satisfied, it should be explained to the foreign guests.

2, after the schedule is determined, should inform the visiting units and relevant departments, in order to implement. Don't change it without special circumstances. The reception unit shall respect the opinions of the visiting units, and notify the relevant units in time if the schedule must be changed.

3, the propaganda work of the visiting units, should be targeted, pay attention to the way and effect. When introducing the situation and answering questions, we should be modest and prudent, leave room for it, speak with the same caliber, distinguish between inside and outside, pay attention to confidentiality, don't tell lies, and don't overdo it.

4. The receptionist should inform the visiting unit of the information, characteristics, requirements and problems that need attention in time, so as to carry out the work in a targeted manner.

5, visit the city and tour route should be determined in advance, check in advance when necessary. During the tour, you can introduce the city's history and achievements in economic construction in combination with the situation along the way, and you can also publicize according to the questions raised by foreign guests.

6. Foreign guests who want to shoot or record during the visit should agree to any visit project that I arrange on my own initiative. In places where photography is not allowed or when filming or recording is not suitable due to special circumstances, signs that photography is not allowed should be set up in advance or explained to foreign guests to avoid misunderstanding.

7, the reception of foreign guests should pay attention to confidentiality, the introduction should be unified in the reception staff. Don't introduce the contents that should be kept secret to foreign guests. When foreign guests, experts or interns ask me for confidential technical information or product samples, they should ask the competent authorities for handling, and don't make promises at will.

8. Visitors are not allowed to hang slogans, foreign flags and portraits of leaders. The reception environment should be arranged according to the unified requirements of the foreign affairs department. Don't make special arrangements unless you ask for it.

9. When there are a large number of foreign guests, you can visit in groups to facilitate the explanation and introduction. If necessary, they can visit several visiting units or several visiting projects of one unit to avoid support. During the visit, the accompanying and explaining personnel should work closely with the interpreter to take care of the foreign guests respectively.

10, visiting units had better prepare Chinese and foreign introduction materials for foreign guests to obtain. Products that need to be widely introduced and promoted should have illustrated introduction materials for foreign guests to read. This can shorten the general oral introduction time and give guests more opportunities to know the situation.

Eight. Talks and signing ceremony

1, talks (negotiations). Talks are the main activities in the reception, so it is necessary to make full preparations in advance, organize the participants, define the main speakers, prepare the materials and stationery for the talks, and arrange the venue.

After the meeting personnel, time and place are confirmed, the relevant personnel of both parties shall be informed as soon as possible, and the staff shall be present in advance to check the implementation preparations. Our participants should arrive at the meeting place a certain time in advance to wait for the guests. When the guests arrived, they shook hands with each other. The staff guides both participants to sit down. After the two sides introduced the participants, the talks began.

Talks usually take the form of rectangular or oval tables, where the guest and the host sit opposite each other. Subject to the main entrance, we (the host) sit with our backs to the door, and the guests sit opposite the main entrance. The two sides sit in the center, the translator sits on the right side of the host, and the other participants of both sides sit on the left and right sides of their respective speakers in the order of protocol.

After the talks, the main participants should send the guests to the door of the conference hall to shake hands and say goodbye.

2. Signing ceremony. The signing ceremony is the embodiment of the results of talks and negotiations between two or more parties and a formal activity in foreign exchanges, which needs to be strictly organized and implemented according to certain procedures.

At the signing ceremony, the signature text should be prepared first, and the signer, assistant signer and participants should be clearly defined. The second is to prepare signature stationery and arrange signature venues. Notify the parties concerned of the time and place of the signing ceremony in advance.

Generally, banners are hung in the signature hall, and a long square table is placed with signature words, pens and absorbent paper on it. If the national flag is hoisted, it shall be subject to the meeting place, with the national flag of the guests on the right and the national flag of China on the left. The people attending the ceremony are centered on the highest status of both parties and face the venue. The guest staff is on the right and our staff is on the left, standing behind the signature desk.

After the personnel of both sides arrive, the signatories of both sides sit facing their respective national flags, and the signatories of both sides stand on the side of their respective signatories. The host announced the start of the signing ceremony, and the co-signers of both parties were responsible for opening the signed text and indicating the signing place. The co-signer signs with a pen, the co-signers of both parties pass the text to the other party, and then the co-signer signs the other party's text, and then closes the text. The co-signers of both sides stood up, shook hands and exchanged words. Other people attending the ceremony applauded at the same time. If a toast with red wine is arranged, the service staff should first give the glasses to the participants when signing, and then exchange words after signing, and give the glasses to the signatories of both parties in time. At the same time, raise your glasses to congratulate. Announce the end of the signing ceremony and send the guests to the door of the signing hall to shake hands and say goodbye. Nine, by car

1. Arrange foreign guests' vehicles according to the reception plan.

2. Vehicles attending the reception feel at home, so safety inspection and testing should be carried out in advance. If there are important foreign guests or there are a large number of motorcades, the route should be checked in advance, and there should be leading cars and spare cars.

When our entourage and foreign guests ride in the same car, we should try to let the foreign guests sit on our right. Unless requested by foreign guests, it is generally not appropriate to let foreign guests sit side by side with drivers.

4. When a large motorcade is in action, after the people on the lead car are together, the lead car can start to slow down to avoid the main car waiting for too long. Pay attention to the speed when driving to prevent the vehicles behind from falling behind. If the foreign guests take the wrong bus, they can make adjustments next time, and there is no need to correct them on the spot. The lead car should keep a certain distance from the bus.

The staff of the reception unit should get on the bus after all the hosts and foreign guests get on the bus, and be careful not to miss the hosts and guests. If our personnel fail to catch up with the bus for some reason, don't shout behind the motorcade, but arrange for another car to catch up.

6 vehicles participating in the reception of foreign guests should arrive at the designated place ten minutes before the start of various activities and arrange them in order.

7. When the foreign guests are ready to take the bus, the driver should open the right door and signal with his hand to prevent the head of the guest from colliding with the hood. Don't close the car door before the foreign guests sit down, so as to avoid pinching the hands and feet of the guests.

8. Drivers with driving tasks after meals are forbidden to drink alcohol. Don't smoke or talk to others while driving. X. Summary and briefing

After the reception task, we should summarize and check the completion of the task in time, sum up the experience and lessons, and deal with the aftermath. After receiving important foreign delegations and delegations that have substantial exchanges, it is also necessary to write down the reception of work briefing in time. The briefing mainly reflects the activities, exchange contents, achievements and existing problems of foreign guests in the reception work. And report to the relevant leaders, notify the relevant departments and units, and follow up and implement the exchange results in a timely manner.