Why does PICC hold a good start?

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By December 31st, 211, * * had realized premium income of 56.58 million yuan, which was 1.29 million yuan higher than the same period of last year, and paid all kinds of compensation of 2.5 million yuan, accounting for 35.4% of payout ratio, and realized profit of 14.258 million yuan.

To sum up carefully, we have mainly focused on the following tasks:

(1) We should be pragmatic, work hard to develop and go all out to promote business development.

1. Seize early before grabbing, and break down the plan and put it in place. This year, in accordance with the requirements of "three steps", we resolutely implement the policy of grasping the early and grasping the early, and conscientiously do a good job in decomposing and implementing the plan indicators. All business departments actively decompose the premium plan scientifically according to a series of key work objectives and task requirements such as "getting a good start" and "double half" in the manager's office, effectively implement it to people, households and types of insurance, and carefully publish it on the wall, which will also serve as an important basis for future evaluation of field personnel. In this way, the business personnel are waiting for the opportunity, grasping the plan every month and trying to ensure the smooth completion of the task. According to the completion of the task plan, each business department has established a specific business analysis system, carefully discussed the business expansion and completion, comprehensively grasped the development trends of the work, grasped the direction of the exhibition industry, and immediately put forward the business development problems analyzed at the morning meeting time and solved them in time. Through the hard work of the cadres and employees of the company, we successfully achieved "a good start in the first quarter" and "double half in the second quarter" and handed in a satisfactory answer sheet to the municipal company. No doubt, this is the crystallization of hard work, hard work and wisdom of our company's leading group and employees.

2. Follow market rules, adapt to market changes and actively develop business. First, the company paid close attention to the market dynamics, and made a quick response with strong pertinence and timeliness in the face of institutional adjustment and reform and constant changes in the market. Strive to grasp the initiative of market competition in strategy and tactics. In the first half of the year, through cooperation with the traffic police force and relevant departments, all business departments conducted a thorough investigation on the underwriting units and related materials in nangang district, and at the same time made a rigorous analysis and forecast on the insurance market. Based on this, we made a feasible exhibition plan, adopted active and effective exhibition means, and adjusted the exhibition strategy in time, which laid a good foundation for the work in the second half of the year. Second, insist on grasping both hands, focusing on centralized business on the one hand and decentralized business on the other. While making great efforts to catch large households, we also emphasize writing articles on catching small households, and adopt the tactics of "picking watermelons and sesame seeds together" to ensure the stable development of business. Centralized businesses such as large-scale commercial risks have always been the focus of market competition and the embodiment of the company's comprehensive strength. The company insists on implementing the notification requirements of the head office, actively participates in healthy market competition and resolutely curbs vicious competition in the insurance market. Constantly strengthen communication and coordination with cities and branches, give full play to the advantages of the company as a whole, do everything possible to tap the sources of protection such as new assets and assets that have not been fully insured, vigorously develop the regional personal business market, further enhance the company's leading position in the fields of large-scale commercial risks, master policies and enterprise property insurance business, and promote the rapid development of decentralized business. The third is to give play to the role of backbone insurance and further optimize the business structure. As the main benefit insurance, the proportion of property insurance and freight insurance has steadily increased, which has played a good supporting role in development. Property insurance and freight insurance have always been types of insurance with high benefits. Business personnel adjusted their development ideas according to market changes, actively participated in the competition, strictly grasped the renewal of insurance and added value, and made great efforts to tap the potential and innovate, thus completing the task of this year's premium plan ahead of schedule. Transport insurance continues to maintain its leading position, and all business departments of the company do their best to provide quality services matching with "95518". Take strong measures, consolidate the renewal of insurance, widely seek insurance sources, and achieve remarkable results. At the same time, the introduction and development of new types of insurance have made progress. Strategic measures to further realize business sustainable development.

3. Explore development space through multiple channels to improve business conditions. All business departments generally implement the early meeting system and the manager's outsourcing system in their work, which plays an important role in informing the exhibition industry in time, studying proper exhibition strategy, correctly leading and supervising the field exhibition business, and strengthening the communication and cooperation between managers and the field, thus greatly promoting the business development. At the same time, the second line carries the indicators to ensure the smooth completion of the business plan. This year, while doing their jobs conscientiously and responsibly, the comrades in the second line of our company actively responded to the company's call, opened up new avenues, sought relationships in various ways, and actively discovered and excavated the sources of risks. Over the past year, the second-line index premium has been considerable, which has made great contributions to the company's completion of the premium plan. (two) to strengthen the awareness of service and efficiency, and create a good environment for economic development.

With the deepening and improvement of China's market economy and the adjustment, reform and increasingly standardization of the insurance market after China's entry into WTO, insurance competition will eventually be service competition, and the key to the company's effectiveness depends more and more on publicity and public relations and the level of service quality. Therefore, the company further strengthens the concept of "service first, customer first", earnestly wins policyholders and seizes the market with service, and at the same time makes positive contributions to the improvement of the economic development environment in the whole region, improving the good reputation and popularity of our company in society.

1. Emancipate the mind, renew the concept and strengthen the service consciousness. Through continuous publicity and education, the company makes every employee really clear that strengthening and improving service is a long-term plan related to the company's survival and development, so we must do a good job. All staff insist on studying and implementing the Code of Conduct for Employees, so as to achieve "four similarities", that is, the same for new and old customers; For large and small customers alike; For leaders and the masses; Yes, insurance is the same as claim. Every quarter, all service personnel are reflected by customers and rated by business personnel. The above measures effectively supervise and ensure the service quality of the company.

2. Seek truth from facts, pay close attention to implementation and optimize service measures. According to the notification decision of the best and worst "double evaluation" activities of "serving economic construction and establishing new styles of departments and industries" in provinces and cities, the company actively participated in the evaluation and appraisal in line with the great service concept of "all employees serve customers and the company serves the society", which is a check on our company's own construction, service level and social reputation. Because all the cadres and workers of our company insist on doing a good job in quality service according to the requirements of "Theory of Three Represents", strictly control the quality, at the same time, strengthen their own construction, improve their own quality, enhance their professional ability and cultivate a good style, and have made positive and outstanding contributions to improving the economic development environment of society and the company, they have been awarded the "standard-achieving unit" of the "double evaluation" activity in 24, and have been praised by urban leaders and widely praised by the masses. In the specific services, we mainly do: promise to the society, so that the insured can come happily and return with satisfaction; Every employee makes good use of civilized language and smiles to serve, which truly reflects the self-restraint and spiritual outlook of PICC employees; Adhere to dressing the, listing services; Implement a 24-hour reporting duty system, set up multiple reporting boxes and reporting telephones, and so on. In terms of service efficiency, we made a masterpiece of the word "excellent", further utilized the service advantages of the customer service center and the 95518 service hotline, fulfilled the service promise, and gave full play to its unique functions. Earnestly do a good job in underwriting claims services, effectively simplify claims procedures, and urge customers to insure. Strengthen the service supervision mechanism, prohibit impolite and uncivilized phenomena, and deal with them seriously once found, so as to ensure the improvement of service quality. At the same time, the company actively improved the office environment, completely repaired the lobby on the first floor, and set up drinking fountains, rest chairs and other facilities for the insured, which greatly facilitated the insured and was widely recognized and praised by the insured.

3. Improve the mechanism and innovate the service system. The company clearly divides the first-line and second-line functions: the first-line personnel, including the deputy manager, fully grasp the business, and the second-line personnel fully serve the first line and serve customers. At the same time, both large and small policyholders, as long as they need second-line personnel, from the general manager to the back office staff are actively coordinating services. After the mechanism reform, the financial department is only responsible for the lobby window, which can accept underwriting and claims at the same time, so that the insured can fully handle the charging and payment procedures at the window and get our most enthusiastic and perfect service. In this way, it greatly facilitates the insured and the front-line personnel. Due to the correct work orientation, the whole company quickly formed a good working atmosphere of "first line comes first, second line actively serves first line", which effectively improved work efficiency and effectively promoted business development.

in addition, the company actively creates conditions to facilitate the front-line personnel in the exhibition industry, including dining, vehicle use, communication, network, etc., and even the manager's office includes the number one car, which can be used first when the business is in urgent need. First-line and second-line complement each other and cooperate tacitly, adhere to the cooperation mode of leading the business department, managing the field, and pairing party members and workers, establish the overall concept, strengthen coordination and cooperation, complement each other, support each other and develop together.

(3) pay close attention to the construction of "three centers", adhere to refined management, and improve the company's operating conditions.

if the company wants to take the road of benefit-oriented and quality-oriented management, it must strengthen management and improve the management level of the company. In accordance with the important instructions of the "three centers" construction of the head office, our company has further strengthened management and implemented a refined management model. In March 24, our own small "three centers" were drawn up in combination with the company's actual situation, actively cooperating with and responding to the superior companies, so as to urge and ensure the improvement of our company's business quality and economic benefits.

1. business management was further strengthened. First, the use of modern information technology, modern insurance technology to transform the management process. According to the twelve rules and regulations of strengthening management issued by the provincial company, such as auto insurance, property insurance, freight insurance and liability insurance, the company has improved the microcomputer processing mode of various types of insurance business, improved office efficiency and standardized procedures. The second is to strengthen the quality management of underwriting and claims. In view of the problems exposed in the audit inspection and self-inspection last year and the lessons learned, the company strengthened its management in underwriting and claims settlement, insisted on underwriting by standard inspection and auditing, insisted on pre-insurance risk assessment of large-value targets, and reported them to the authorities for approval in time. Strict enforcement of claims authority, improve the first site survey rate, control accommodation claims, and strictly handle cases by two people. Regularly clean up the outstanding claims, so as to be aware of the outstanding situation and promote the comprehensive office efficiency. 2. Financial management continued to be strengthened. The company establishes a scientific management analysis system, insists on monthly notification and quarterly analysis of the business situation, and summarizes the business operation results and the implementation of the target responsibility system from both qualitative and quantitative aspects, providing an important basis for the manager's office to make decisions. Strengthening the basic accounting work, carrying out in-depth financial analysis and strengthening financial supervision and inspection have promoted the improvement of accounting quality. Strictly control expenses and strengthen expense management. First of all, strengthen the financial budget management and carefully prepare the expense budget; The second is to carry out the "Five Ones" activities in depth, reduce the management cost as much as possible, tilt to the front line of business, and ensure the needs of business development. At the same time, strictly control and standardize temporary employment to reduce labor costs.

3. the pace of electronic information management has been accelerated. Increased electronic investment and management. A large number of electronic devices have been updated. The office automation system has been upgraded, and computer personnel and business personnel have worked closely together to further improve the conversion of old and new programs for some insurance products, the cleaning of property insurance funds and the application of statistical programs. At the same time, it ensures the perfection and popularization of financial system, collection and payment system, three central management systems, 95518 special line system and statistical information management system. This has promoted the standardization of the company's office procedures and significantly improved the work efficiency.

4. Rectify the internal mechanism and fully implement standardized management. The company took advantage of the "three centers" construction to improve the working mechanism in a timely manner and vigorously promote the refined management model, and achieved certain results. The company's previous departments and offices have been comprehensively rectified into two major departments: the business department and the comprehensive department, with specific functions and clear division of labor. The business department focuses on business work, implements the system of manager outsourcing, strengthens personnel management, emphasizes "judging heroes by performance" and pays attention to "judging high and low by efficiency". The General Department focuses on the back office service, and is responsible for the window and financial work. The underwriting and claim settlement procedures are all handled in the first floor window, and the financial work has also changed the complicated situation of being responsible for various departments and departments in the past, only corresponding to the window. In this way, the internal friction of work has been effectively eliminated and the work efficiency has been significantly improved.

5. Adhere to authorization and operate according to laws and regulations. In our previous work, we insisted on strengthening the consciousness of unified legal person, and carried out business management activities in strict accordance with our own authority. It is strictly forbidden to have orders that cannot be enforced, prohibitions, violations and ultra vires. Consciously ask for instructions on issues beyond their own authority, strictly submit for approval, consciously accept the supervision and management of the insurance supervision department, consciously maintain the order of the insurance market, and always adhere to the law and regulations.

(4) combining with the reality, deepening the reform and firmly grasping the interest orientation.

the company clearly understands the situation, adjusts the mechanism and vigorously promotes the reform of the three systems. In 24, we strengthened the plan and measures for the reform of personnel, employment and distribution system, taking the rational development and utilization of human resources as the starting point, and formed an employment mechanism with the advantages of survival of the fittest, promotion and demotion through competition for posts, follow-up assessment, diversion of laid-off workers and efficiency enhancement. Strictly implement the Interim Provisions on Employment Management of the head office, and implement authorized operation, hierarchical management, setting posts according to events, appointing people according to posts, total control and planned management for employees. The Labor Remuneration Distribution Scheme has been formulated, and under the premise of not exceeding the total wages, the method of 1, yuan premium wage content has been implemented, and the method of "three seals and one hook" has been implemented to seal up the identity, seal up the position and seal up the level, and link up the work efficiency, so that the file wages and agency fees can be tied together. It fully embodies the principle of getting more for more work, getting less for less work, and not working for nothing, which makes the labor remuneration tilt towards the backbone salesmen, opens the income gap, and better mobilizes the enthusiasm of cadres and employees in the exhibition industry.

(5) strengthen internal quality, build external image and develop corporate culture.

in the past year, the company insisted on strengthening the construction of the workforce and focused on building a corporate culture with people's insurance characteristics, which provided strong spiritual motivation and intellectual support for the company's development strategy in the new period. Good corporate culture is the foundation of the company's reputation and image, and plays a decisive role in the company's development. First of all, we further implement the image project. The first impression that the business hall gives customers is clean and friendly, and employees have strict requirements on dress, manners, manners and speeches. Everyone always follows the Code of Conduct for Employees to standardize and shape their image. The second is to implement the service excellence project. The company has held a series of large-scale publicity activities, such as public welfare publicity, insurance recommendation and the establishment of insurance customer service center, and carried out activities such as "swearing to get off to a good start in the first quarter" and "trying to achieve double success", which fully mobilized the enthusiasm of employees and established a good image in the society. The third is to strengthen and improve party building. Party member's leading group gives full play to its supervision and guarantee functions, and at the same time strengthens and improves the ideological and political work of employees, paying more attention to the building of a clean and honest party style. Company leaders have made many occasions.