Company Year-end Summary and Plan for 2023

Company's year-end summary and five plans for 2023.

Plan is a very widely used term, and its meaning may not be exactly the same on different occasions. I can let myself find mistakes and correct them in time. Next, I will bring you the company's year-end summary and the plan for 2023. I hope you will like it.

Company's year-end summary and plan for 2023 (selected articles 1) I. Guiding ideology

The guiding ideology of safety management in the past 20 years is: firmly establish the safety development concept of "scientific development, caring for life and essential safety" and resolutely implement the safety work policy of "safety first, prevention first and comprehensive management"; Establish and improve a complete management network, constantly improve safety management rules and regulations, and pay close attention to the implementation of the system; Strengthen organizational leadership and fully implement the responsibility system for production safety; Strengthen publicity and education to improve the safety awareness of all employees; Strengthen safety inspection, check and correct all kinds of safety violations; Intensify the rectification of hidden dangers and improve safety facilities; Further strengthen the training of personnel at all levels and strive to improve the safety skills of all employees; Actively do a good job in team building, promote safety and quality standardization, prevent and reduce safety accidents to the maximum extent, and provide safety guarantee for the steady development of the company's work.

Second, the goal of safe production 20__

1, dead, seriously injured 0

2. Occupational diseases 0

3. The injury rate per thousand people is ≤2‰.

4. The rectification rate of hidden dangers 100% (including planning implementation).

5. Safety training rate of employees 100%.

6, special operations personnel certificate rate 100%.

Company's year-end summary and plan for 2023 (excerpt 2) 1. Focus on the development of Hou Lei's tourism products and supporting products with the slogan of "optimizing life"

With Mr. Kang as the key partner, we will do a good job in developing the cultural connotation of paper-cut works, and at the same time do a good job in making the Guyue Quyi Workshop bigger and stronger, and take this as a starting point to make a good transformation to the entity direction, and strive to complete the sample development by the end of February, making a fuss closely around Pingshan, which is gradually expanding.

Two, continue to do a good job in the development and system construction of community business e-commerce system.

Strengthen close cooperation with Shijiazhuang Municipal Bureau of Commerce, make the project a model of the national business system, and then go back to complete the preparatory work in mid-March, and hold a press conference in mid-April to officially start construction.

Third, strengthen cooperation with campus teams.

Assist in the distribution and system upgrade of campus one-card system, and form a university team. By mid-May, we will complete the formation of three major university teams: literature, entrepreneurship and public welfare, and do a good job in supporting the development of other projects.

Fourthly, the establishment of folk specialty stores is regarded as a major event in the development of ancient Yue folk art workshops.

Strive to complete it in mid-May and promote it as a provincial key entrepreneurial project, continue to do a good job in employment skills training and entrepreneurial project support for laid-off women workers, college students, disabled people and rural women, speed up the establishment of small processing plants, and provide demonstration and reference for the government on entrepreneurial issues.

V. Making use of planning advantages

Continue to plan and serve the outside world, but we must organize the existing activities such as "World Rare Animal and Plant Specimen Exhibition" and "China Automobile Model Competition" around the company's own development, provide support and help to Henan entrepreneurs in Hebei with relevant media such as Henan, Beijing and Hebei, and organize the image publicity and selection activities of "My hometown is in Henan, and Henan businessmen are elegant" with Henan Business Federation and other units to make some due contributions to Henan enterprises.

Six, for other units that need the company to provide planning services.

In the case of no payment in the early stage, cooperation will no longer be considered.

Seven, speed up the issuance of annual travel tickets.

Strive to complete it by mid-May.

Eight, through the integration of resources

If conditions permit or the team permits, we will set up commercial companies and develop tourism projects to accelerate the transformation to the investment field.

Company's Year-end Summary and Plan for 2023 (Excerpt 3) I. General Requirements

In accordance with the "deployment arrangement" and safety production target requirements of the Group Company's safety production work conference, adhere to the development concept of people-oriented, comprehensive, coordinated and sustainable development, adhere to the policy of "safety first, prevention first", firmly establish the concept of "safety production responsibility is more important than Mount Tai", strengthen the leadership of safety production work, and comprehensively carry out safety production inspection. Continue to deepen the special rectification of production safety, promote the basic work of service areas, strengthen supervision and management according to law, and strive to realize service areas.

Second, the main objectives

First, the safety production situation in the service area has steadily improved, with zero fire accidents, zero major casualty accidents, zero work-related injury rate of more than 500 yuan, less than 500 yuan 1%, and the incidence rate of public security cases below 1%.

Second, the security situation of key departments has obviously improved, with zero accidents with losses of more than 1 10,000 yuan, zero food poisoning rate and zero incidence of expired goods.

The third is to further establish and improve the supervision and management system and working mechanism of safety production in service areas, and make new progress in safety production construction.

Third, specific arrangements.

1, the second quarter: hold a work conference on safety in production in service area, define the objectives and tasks, define the safety production supervisor, define the safety production administrator, and improve various emergency plans for safety in production in service area; Do a good job in fire control, anti-theft and other safety inspections during the May Day holiday; Carry out "Safe Production Month" activities, formulate specific implementation plans, and carry out safety production inspection in the second quarter.

2. The third quarter: strengthen food safety management, focus on the inspection and rectification of food and beverage supermarket safety and fire safety, carry out summer activities for accident prevention and traffic safety, and carry out the inspection of production safety in the third quarter.

3. The fourth quarter: carry out a major investigation and rectification of fire hazards, do a good job in maintaining the stability of production safety during the National Day and Mid-Autumn Festival, carry out a major inspection of production safety in the fourth quarter and a year-end assessment, and arrange various major inspections of production safety during the Spring Festival.

The Company's Year-end Summary and Plan for 2023 (Excerpt 4) I. Summary of this year's work

_ _ years are coming to an end. In this nearly a year, I have gained a little through hard work. At the end of the year, I think it is necessary to make a summary of my work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better next year. Let me briefly summarize the work of one year. While learning product knowledge, we open up the market and encounter difficulties and problems in sales and products. I often consult leaders and other experienced colleagues, seek solutions to problems, and study targeted strategies for some difficult customers, and achieved good results.

By constantly learning product knowledge, collecting information from the same industry and accumulating market experience, I now have a general understanding and understanding of the small digging market. Now I have been able to respond to all kinds of questions raised by customers clearly and fluently, accurately grasp the needs of customers and communicate well with customers, so I have gradually gained the trust of customers. Therefore, after half a year's efforts, we have also achieved several successful customer cases, and some high-quality customers have gradually accumulated to a certain extent and have a more transparent understanding of the market. While constantly learning product knowledge and accumulating experience, my ability and business level have been greatly improved. In view of some changes in the market and competition in the same industry, I can now come up with a relatively complete plan to deal with some emergencies. For a project, you can always operate.

Existing shortcomings:

I don't know enough about the excavator market, I have a weak grasp of the technical problems of the products, I can't explain them clearly to customers, and I can't come up with good solutions to some big problems quickly. In the process of communicating with customers, we rely too much on and trust customers and leaders, which leads to a series of adverse reactions. I didn't do my job well, so I must study further.

Two. Department work summary

In the past year, through our own efforts, our company's product popularity has been gradually recognized by customers in He Lin market. Good after-sales service and excellent product quality have won unanimous praise from customers, as well as valuable sales experience and some successful customer cases. This is where I feel I have done better, but there are still great problems in other aspects of my work.

The following is the company's total sales in _ _ _:

Judging from the above sales performance, my work is not good, which can be said to be a big failure in sales. The price of excavators is chaotic, which brings great pressure to our market development.

Although there are some objective factors, there are also great problems in other practices at work, mainly in the fact that there are too few basic customer visits in sales work. The market started to work in mid-February this year, with 65,438+00 recorded customer visits since it started to work. Plus three unrecorded customers, the total number of customers visited in ten months is very small. Judging from the above figures, I didn't do my basic work of visiting customers well.

Communication is not deep enough. In the process of communicating with customers, I can't clearly convey the situation of our products to customers and understand their real thoughts and intentions; Unable to respond quickly to suggestions made by customers. When conveying product information, we don't know how much customers know about our products and how much they accept. The development of new business is not enough, the business growth is small, the sense of responsibility and work planning is not strong, and the business ability needs to be improved.

Three. market analysis

There are many brands in the excavator market now, but mainly those companies. At present, the products of our company belong to medium products in terms of product quality and function. In terms of price, it sells at a high price. In the process of selling products this year, the most involved problem is the price of products. Several customers lost their orders because of the price problem. In the face of small customers, the price is not particularly important, but in the face of large purchases, customers are very sensitive to the price of products. In next year's sales work, I think the price of products should fluctuate appropriately, which can promote their own sales.

In the riverside area, our company entered the market late, so we have no advantage in product popularity and price. There is great pressure to open up the market in the river, so we put the main market in Dizhou County, where the market competition is relatively less than that in the city. With less external factors and my flexibility, I believe we can do better than before.

The market is good and the situation is grim. It can be summarized in this sentence. Today, with the rapid development of science and technology, next year will be a promising year. If we don't do a good job in the market and seize this opportunity in the next year, we are likely to lose this opportunity and never have a chance to do this market again.

Four. _ _ annual work plan

In next year's work plan, we will mainly do the following work.

1. Improve the sales system and establish a clear and systematic business management method. The purpose of perfecting the sales management system is to give full play to their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership.

2. Cultivate sales staff to find problems, sum up problems, and constantly improve their habits.

The purpose of cultivating their ability to find and summarize problems is to improve the comprehensive quality of salespeople, find and summarize problems in their work and express their opinions and suggestions, so as to raise their professional ability to a new level.

3. Establish sales and service outlets in regions and cities. (Recommended for trial implementation)

According to a series of problems encountered in this year's business trip, the scheduled customers suddenly changed their itinerary, and the itinerary was inconvenient and there was no transportation, which delayed the planned itinerary and failed to successfully complete the business trip. Causing a waste of time and money.

4. Sales target

The most basic sales target this year is to have a monthly income statement. According to the sales task issued by the company, the task is divided into month, week and day according to the specific situation; With the monthly, weekly and daily sales targets, the sales tasks in each time period are completed. And improve sales performance on the basis of completing sales tasks.

I think the development of the company next year can not be separated from the overall quality of the employees of the company, and can not be separated from the company's guidelines and team building. Improving execution, establishing an excellent sales team, and having a good working mode and working environment are the keys to work.

These are my immature suggestions and opinions. Please forgive me if there is anything wrong.

Year-end summary of the company and the plan for 2023 (Part V) in 20 _ _ _ _, under the correct leadership of the head office and branches, with the strong support of the general manager's office in Zhong You and all departments of the company, and with the unremitting efforts of the employees of the department, all the employees of the claims department basically completed all the tasks formulated at the beginning of the year in accordance with the requirements of the Management Measures for Assessment and Scoring of Claims Quality of Henan Branch of Property Insurance (20 _ _ _).

First, the completion of various claim data in 20 years.

As of 20__, 165438,10.30, our company * * received all kinds of reports 1767, an increase of 2 18% over the same period last year (555 cases), of which motor vehicle insurance1. Among them, the field commissioned investigation 245. Survey and damage assessment post * * * Complete 93 1 piece damage assessment. Adjust posts * * * Adjust all kinds of 1526 claims, put on file 1 14 claims cancellation. The excluded amount involving injuries accounts for about 20% of the declared amount of medical expenses.

By the end of June, 1 1, 1526 cases had been decided, and the total compensation awarded was 7,504,500 yuan. There are 205 pending cases with an outstanding amount of 6,609,900 yuan. The settlement rate was 86%, 86.4 1% and 45.63 yuan respectively. The handling rate is 91.45%; 1 10,000 yuan compensation case settlement cycle is 12.52 days; The internal circulation limit of auto insurance below 10,000 yuan is 2 10.7 days; The timely filing rate was 99.65%, the deviation rate of initial filing was 60.59%, the average compensation per case was 45,586.44 yuan, and the auto insurance reopening rate was zero. Submit all kinds of materials on time and with good quality for more than 80 times throughout the year. The "0" late report and "0" error were realized.

Second, the main work done in the past 20 years.

(a), strengthen leadership, improve the claim rules and regulations, improve the system execution.

The work style of a department head directly affects the work habits of this department. As the person in charge of the claims department, we should not only faithfully implement the company's rules and regulations, obey the work arrangements of the superior leaders, but also set an example for the department personnel through strict requirements on ourselves, and drive the thoughts and actions of this group of people. Therefore, since the beginning of this year, _ _ Claims Department has studied all kinds of document systems issued by the head office one by one. At the same time, according to the requirements of claims evaluation and the actual daily management work of _ _ China Claims Department, while strictly implementing the management regulations of the head office, it has also refined and improved the claims management rules and regulations. The main contents include:

1. In order to make the claims assessment indicators meet the standards, our department directly determines the indicators that can assess people, such as the compulsory filing rate, the deviation rate of initial filing loss assessment, the case handling rate, the claim period of claims below 10,000 yuan, litigation management and various materials reporting. If the indicators are not up to standard, we will deduct a certain score from the relevant post personnel as a reference for the company's performance.

2. Clarify the authority of each adjuster in daily management. If it is a difficult case or a revoked case, it must be reported to the department head for review before the system can enter the operation of filing or revoking the case. If the loss during field survey is less than 65,438+0,000 yuan, each site will complete the loss determination by itself, and the loss determination can only be carried out after the participation or authorization of the department head of 2000-5000 yuan. Cases of more than 5000 yuan must be informed to the general manager's office, which will guide the loss determination. In the case of more than 20,000 yuan, the competent leader or department manager must participate in the loss assessment together with the retest teacher of the provincial company. Those who exceed their authority to determine losses shall be punished.

3. Since this year, our department has adhered to the second morning meeting system. Through the convening of the second morning meeting, we first ensured the tracking and handling of major and difficult cases, and at the same time accelerated the circulation speed of cases, so that everyone could know the actual state of each case and the system state at that time, and conduct effective supervision and guidance to ensure that the phenomenon of compulsory filing did not occur.

4. The office sanitation and vehicle maintenance of the claims department are clearly defined, and the time responsibility is implemented to people to ensure a clean office environment and safe driving of vehicles.

(2) Improve the system, lay a solid foundation for work, and improve the sense of responsibility and work efficiency.

At the beginning of the year, in order to further improve work efficiency, improve service skills, standardize business processing, improve customer satisfaction, and ensure the smooth realization of various assessment indicators in the Administrative Measures for Quality Assessment of Claims of Henan Branch of Property Insurance Company (20__ _), according to the requirements of provincial companies and the actual work in Zhongzhou, the detailed rules for the implementation of claims assessment in Zhongzhou for 20__ _ years were formulated. Supervise and assess the implementation of the system of each claim adjuster, clearly divide and refine the work of each post, require each post to perform its duties according to the division of labor, continuously strengthen the sense of responsibility, and complete various claims work according to the work flow and various management regulations. Through strict implementation of the system, 1 unqualified employees were eliminated voluntarily because they could not adapt to the constraints, which effectively improved the sense of responsibility of existing personnel. The scientific refinement of the post responsibilities of claim settlement has clearly defined the reward and punishment objectives for the claim settlement personnel one by one, which greatly improved the enthusiasm and initiative of the employees in the department.

At the same time, the department manager is responsible for holding two morning meetings every day to give intensive training and guidance to all the claimants, focusing on standardized on-site survey and communication skills in determining the damage of major cases, especially the negotiation between major car damage cases and the working hours of the repair shop and the corresponding proportion of customers replacing the truck cab, and taking out some cases for everyone to express their opinions and draw inferences, so as to improve the negotiation skills of the on-site personnel in determining the damage and cultivate their diligence when encountering problems.

(3) Strengthen the tracking management of major cases, keep in touch frequently, track frequently, ask more questions, and effectively squeeze out the claim.

_ _ China Branch stipulates that all cases exceeding the authority require surveyors to report to the department head at the first time, and the department head reports to the boss or the first person in charge according to the rapid response requirements of major cases, and responds at different levels. At the same time, assign special personnel to track and guide major cases according to different cases, and form a claim contact record. The tracker will report to the department head at the first time every time he tracks a case, and the department head will communicate with customers according to the case situation and report to the superior leaders and the leaders of China Branch for instructions.

(4) Strengthen the management of outstanding cases, closely track the progress of cases and grasp the actual data in time.

In 20__, the Head Office organized four large-scale clean-ups of outstanding problems. The Claims Department of _ _ China Branch carefully organizes and takes active actions every time it cleans up the remaining problems, and organizes all the claims personnel to clean up all the remaining problems one by one, perfecting the files and ensuring the filing, piece-by-piece implementation and the comparison between the system and the real object. At 20__, it is 165438+. The unfinished estimated loss is basically enough. Through the arrangement and management of excellent cases, there is no junk data in the current branch system, which ensures that every case is the latest progress and always knows the "family background".

(5) Strengthen the management of litigation cases and effectively squeeze the water of creditor's rights.

With the development and progress of society, people's awareness of legal rights protection is getting stronger and stronger, and there are more and more behaviors of using litigation means to protect rights, and insurance-related litigation cases are increasing day by day. In the past 20 years, the number of lawsuits in our company has increased. * * * 45 litigation cases, with a prosecution amount of 5,399,500 yuan. At present, there are 24 unresolved litigation cases, involving 226.09 yuan, 2 closed litigation cases1piece, and the settlement amount 185.36 yuan. The average amount of cases prosecuted was 6,543,800 yuan+0.2 million yuan, and the final amount of cases paid was 88.3 million yuan, which was closely related to the attention of the General Manager's Office of _ _ _ Branch Company and a lot of work done by relevant departments. Before each trial, general manager office Branch of Zhongzhi Branch called the heads of various departments, in-house staff and external lawyers to discuss how to respond to the lawsuit, come up with the best solution to handle the case, take the initiative to fight for it, coordinate in many ways, and strive to squeeze out the lawsuit. Through our company's handling of litigation cases, we come to the conclusion that all cases involving litigation must actively participate in pre-trial, trial and post-trial, carefully collect and sort out evidence materials related to the case, try not to hold a court session before the trial, follow up the opinions of court judges after the normal trial, communicate with customers in advance, and try to mediate after the trial. Even if mediation fails, it is necessary to ensure that the losses can be reduced after the appeal, and at the same time seize the favorable opportunity in the trial to mediate the litigation case as soon as possible.

(six), increase the management of survey vehicles, to ensure the safety and cleanliness of survey vehicles.

Since the beginning of the year, the Claims Department of _ _ China Branch has made it clear that two field personnel will manage two survey vehicles respectively, which are mainly responsible for vehicle maintenance, internal and external sanitation, vehicle violation enforcement, vehicle registration and timely attention to vehicle conditions. The comprehensive supervision department, together with the head of the Claims Department and other survey personnel, will check the vehicle conditions, sanitation and maintenance records every month, and reward the person in charge of the vehicle who has passed the inspection with 100 yuan. The vehicle manager who failed the inspection was fined 100 yuan. Through the implementation of the above system, the safety and neatness of two investigation vehicles in _ _ Branch Company are ensured.

Three. Problems in claim settlement:

Over the past 20__ _ years, through the joint efforts of all the staff in the department, we have made certain achievements, which have been affirmed by the claims department of the branch and the general manager's office of China Branch, but we are also soberly aware that there is still a big gap with the requirements of the head office. The main problems are as follows:

(1) Some claim management indicators are not up to standard. For example, the analysis of unqualified items in assessment indicators is not deep enough, so that individual indicators cannot be well controlled. For example, the deviation rate of initial loss estimate, the settlement rate of the number of cases in the current year, the settlement rate of less than 10,000 yuan, the handling rate and many other indicators failed to meet the requirements of the branch.

(2) The basic management of claims still needs to be strengthened, and the sense of responsibility of claims personnel needs to be improved. Since the beginning of this year, although there have been no major problems in claims settlement, there have been many minor problems. Some claim adjusters are distracted on the spot, don't pay attention to study, and don't have a deep understanding of claims rules and regulations, which is manifested in their inaccurate grasp of laws, regulations and insurance clauses, their inability to delve into difficult problems, their inaccurate grasp of the loss of main vehicle parts, their thoughtlessness in handling special situations, and their reliance on experience to settle claims. The atmosphere of "learning", "catching up", "helping" and "surpassing" in the claims department is not strong enough, the potential of personnel has not been fully exerted, and the overall consciousness of some key members has not been fully formed.

Four, 20__ year claim work plan

(1) Strictly implement the management regulations of the head office and branches, adhere to the "_ _ Management Measures for Claims Quality Assessment of Henan Branch of Property Insurance (20__)", and carry out various claims work.

(2) According to the assessment requirements of the head office company for 20 years, combined with the actual claims, sum up the advanced experience of previous and brother companies, further refine the management system, improve the assessment methods, and further promote the development of claims for each position in a refined and professional direction.

(3) Actively track and intervene in handling major cases, difficult cases, suspected fake cases and litigation cases, formulate detailed work requirements for such cases, strictly control the links such as on-site investigation, vehicle damage assessment, personal injury material review, traffic police identification and disability identification, reasonably squeeze the water of claims, and at the same time speed up the circulation of small cases to continuously improve the quality of claims.

(4) Strengthen the study and training, improve the ideological quality and professional quality of the claimants, and strive to build a harmonious and efficient professional claims team.

(V) Strengthen information feedback, feed back the underwriting problems to the underwriting department in time during the claims settlement work, promote the company's underwriting to control risks, curb the growth of payout ratio from the source, and coordinate the relationship between business development and claims management and control.