Service guarantee

In the era of continuous progress, more and more affairs will use the letter of guarantee. An effective letter of guarantee can only be disposed of based on what it has the right to dispose of, and cannot infringe upon the legitimate interests of others. Let's refer to how the guarantee is written. The following is my carefully organized 10 service guarantee. Welcome to read, I hope you will like it.

Service Guarantee Article 1 Article 1 Network Connection Guarantee

Article 2 Continuous power supply guarantee

Article 3 Initial Installation Guarantee

Article 4 Emergency reporting guarantee

Article 5 The customer service representative guarantees that

Article 6 Technical Support Guarantee

Article 7 Technical Operation Guarantee

Article 8 Complaint Guarantee

Article 9 computer room opening guarantee

Article 10 Value-added service commitment

Article 1 1 Force Majeure

This service quality assurance is formulated in order to standardize the quality of network resource services and related customer services provided by XXXX Company and enable customers to effectively supervise the services of XXXX Company.

Article 1 network connection guarantee

1, definition and scope of application

"Network connectivity" refers to whether the network equipment hosted by the customer in the data center of XXXX company is connected with the backbone network. "Network connectivity" means that the network ports assigned by XXXX company to customers can be connected with the backbone network; "Network disconnection" means that the network port assigned to customers by XXXX Company is disconnected from the backbone network.

Step 2 promise

XXXX Company guarantees 99% and 9% connectivity of customer network systems, that is, the monthly disconnection time is less than 44 minutes.

3. Provisions on compensation for breach of contract

If XXXX Company fails to meet the service quality specified in Article 1 Paragraph 2 in any month, XXXX Company will waive the monthly fee for customers.

4. Others

XXXX Company can calculate the monthly "off-line" time for customers according to their requirements. The "disconnection" time begins when XXXX Company receives the customer's declaration and ends when the customer receives the notice of recovery from XXXX Company. "Off-line" includes the time (minutes) when the customer equipment produced by XXXX Company is off-line, but it does not include the case that the customer fails to report to XXXX Company within five days of off-line and the customer network system is off-line due to the following reasons:

4. The maintenance of the network system of 1XXXX Company has caused the customer's consent;

4, 2 caused by any customer's circuit or equipment;

4, 3 caused by customer's application or installation activities;

4. Due to the negligence of the customer or the operation of XXXX Company authorized by the customer;

4, 5 other reasons related to customers;

4, 6 force majeure.

Article 2 Continuous power supply guarantee

1, definition and scope of application

"Continuous power supply" means: within a certain scope of responsibility, the commercial power or ups power provided by XXXX Company to customers has electricity; "Power failure" means that within a certain scope of responsibility, the commercial power and ups power provided by XXXX company to customers are not cut off at the same time.

Step 2 promise

XXXX Company guarantees the continuous power supply and 99% availability of customer network system.

3. Compensation for breach of contract

If XXXX fails to meet the service quality stipulated in Article 2, Paragraph 2 in any month, XXXX will waive the monthly rental fee for customers.

4. Others

"Power outage time" includes the time (minutes) that XXXX Company interrupts the network power supply of customers, but does not include the situation that customers fail to report to XXXX Company within five days after the network power supply is interrupted, and the power outage caused by the following reasons:

4. 1 is caused by any customer's circuit or equipment;

4, 2 customer application or installation activities;

4.3 Customer's negligence or customer's authorization for XXXX Company to operate;

4. Other reasons related to customers;

4.5 The power supply of the power supply unit where the data center of XXXX Company is located is interrupted;

4, 6 force majeure.

Article 3 Initial Installation Guarantee

The initial installation services of 1 and XXXX vary according to the service items selected by customers, and generally include:

1, 1 whole machine rental service

Hardware installation and debugging of 1, 1 and 1 servers.

1, 1, 2 Customer's system software installation and debugging.

Install 1, 1 and 3 power supplies.

Install 1, 1 and 4 network connections.

1 2 hosting service

Install 1, 2 and 1 power supplies.

Install the 1, 2,2 network connection.

1, 3 cabinets overall rental service

Install 1, 3 and 1 power supplies.

3. The written authorization must be signed by the authorized person of the customer. When the authorized person of the customer cannot authorize in writing, he can authorize the engineer of XXXX Company by telephone, and the telephone content will be recorded. After the operation is completed, a written authorization for operation shall be submitted.

3.4 Provide "8-hour standby service" for server rental and hosting users. If the server rented by the user fails due to hardware performance, XXXX promises to provide the user with a backup server until the original server runs normally.

Article 7 Technical Operation Guarantee

1, technical operating conditions and responsibilities

The engineers of XXXX Company can only operate the customer's system after obtaining the authorization from the customer, but they will not bear any responsibility.

Step 2 promise

The engineer of XXXX Company will provide the first feedback to the customer within 30 minutes after being authorized, and provide a written operation report after the operation.

3. Others

XXXX Company does not undertake any influence and responsibility caused by the customer's authorized operation on the customer system.

Article 8 Complaint Guarantee

1, complaint content

Customers can complain in writing about XXXX Company and an employee of XXXX Company:

1, 1 network quality;

1 2 customer service quality;

1 3 quality of technical support.

Step 2 promise

2. The company 1XXXX set up a complaint line to receive customer complaints.

2.2XXXX Company shall provide the customer with a written complaint handling report within 4 hours after accepting the customer's complaint.

Article 9 computer room opening guarantee

1, applicable conditions for computer room opening

When customers enter the computer room, they need to show the valid certificates issued by XXXX to the data center management personnel of XXXX company before entering.

Step 2 promise

The data center computer room of XXXX Company is open to users 24 hours a day, and customers can request to enter the computer room of XXXX Company for reasonable operation at any time.

3. Others

When customers need to enter the computer room, they need to explain to the data center management personnel of XXXX Company in advance:

3. 1 reason for entering the site;

3, 2 to carry out activities (operation, visit, etc. );

3, 3 is expected to approach time;

3, 4 estimated departure time;

3, 5 required collaborative work (tools, software, accommodation and other arrangements).

Article 10 Value-added service commitment

1. Provide "hardware upgrade service" for server leasing and hosting users, including upgrading cpu, hard disk and memory. Hardware upgrade service is a paid value-added service.

2. Provide value-added services such as "domain name registration, resolution, ip address rental" and other related paid services.

3. Provide users with exclusive bandwidth "data maintenance line service", that is, provide a point-to-point line for users to update and maintain the data of the server, and users should promise not to use this line to surf the Internet. This service is a paid value-added service.

4. Provide paid installation services for "operating system and application software". After the customer provides the serial number of the genuine software installation license, XXXX Company provides this service.

Article 1 1 Force Majeure

1. Force majeure includes:

1, 1 natural disasters such as earthquakes, typhoons and floods;

1 2 War, strike, power failure, government actions;

1, 3 telecommunication lines are damaged artificially or lines and equipment are interrupted due to debugging and expansion;

2. When XXXX Company fails to perform the guarantee due to the above-mentioned force majeure reasons, XXXX Company shall not be liable.

Chapter II Service Guarantee According to the notice requirements of the company on organizing civilized traffic post appraisal activities, all station attendant actively participated in this activity, based on their posts, striving to be the model of civilized traffic services, winning the recognition of the vast number of passengers with their own actions, creating an atmosphere of civilized traffic and harmonious traffic, and doing a good job in station affairs. The specific requirements are as follows:

First, abide by the rules and regulations of the passenger station, obey the overall situation and obey the command.

Second, dress for posts, behave appropriately, be polite to guests, and be responsible for the first question. Do it at work: people should be energetic, talk kindly, things should be neat and things should be safe.

Third, actively participate in the training and education activities of "civilized transportation and safe travel" organized by the company and the station.

Four, keep the three-meter smile service, treat passengers with: please take the lead, thank you, come and say hello, stand on your own feet, and everyone strives to be a model of civilized service.

5. Maintain the order of passengers in the station, provide bilingual services and provide humanized services for the elderly, the weak, the sick and the disabled. Actively answer and solve various problems for passengers when riding.

Six, adhere to the service tenet of "service first, passengers first", adhere to the principle of customer first, quality service, enhance service awareness, improve service quality, and establish a civilized window image of enterprises. Vigorously promote the "Civilized Traffic Action Plan" and jointly create civilized traffic and harmonious traffic atmosphere with the majority of passengers. * * * Advocate civilized traffic and abandon traffic habits.

Evaluation criteria:

1. Serving passengers in good faith in appraisal activities was well received by passengers.

2. It has not been complained by passengers for one consecutive quarter.

3, adhere to the company system, don't be late, don't leave early and work hard.

During the activity, he was praised by his superiors for his excellent work performance.

Guarantor of passenger station:

Service Guarantee Article 3 1. Scope of maintenance:

Related contents in the latex paint contract signed by this enterprise:

In 1 year and 1 year, the wall surface made by our company has been stripped of powder, and the delamination situation is maintained free of charge.

2. Due to the damage and pollution caused by the third party (depending on the severity of the damage), 3%-5% of the total contract price will be repaired free of charge. During the warranty period, free service will be provided except intentional damage. 4. Provide paid services beyond the warranty date or scope.

Second, the maintenance time limit

1. Before the maintenance, the personnel of the enterprise will show the maintenance treatment sheet and reach an agreement on the maintenance content.

2. If paid maintenance service is provided, the enterprise will charge labor costs and material costs, and list the materials and labor costs, which will be implemented after being approved by consumers.

Three. The following items are not covered by the warranty:

1. Material quality problems caused by materials provided by consumers.

2, consumer housing construction quality, problems caused by improper handling at the grass-roots level.

3. Consumers deliberately destroy the problems caused by pollution.

4. Problems caused by irresistible external forces.

5. Consumers and construction workers trade privately.

6. After the completion of the construction, the living room has been uninhabited and maintained for a long time, which leads to the indoor air being too dry or humid, the temperature being too high or too low, or the quality problems caused by unexpected situations, such as fire, flooding, external damage, etc.

7. Due to the change of natural properties of materials.

8. For the above matters not covered by the warranty, our company will provide paid maintenance services, and clearly indicate the maintenance cost standard.

Four, maintenance considerations:

1. The consumer should repair the phone number provided by the enterprise.

2. In order to protect consumers' rights and interests in maintenance, consumers should properly keep the warranty.

3. When the service personnel of this enterprise come to the door for service, the consumer shall show the letter of guarantee.

4. After the service of the service personnel of this enterprise, the service personnel shall make maintenance records on the quality guarantee.

5. After the maintenance is completed and the quality meets the requirements, please ask the consumer to sign the maintenance form for the enterprise to record.

Zhongnan building decoration engineering co., ltd.

Person in charge:

date month year

Service guarantee 4 1. Service guarantee system

The goal of the company's service system is to provide customers with quality-guaranteed services, and to closely integrate enterprise business and IT services through the integration of business and IT strategies, service design and management, service development and implementation, service operation and maintenance, and guarantee service delivery. According to the business needs of enterprises, formulate corresponding IT strategies, and transform IT strategies into specific IT service plans, design and redesign services to continuously improve service quality, establish, negotiate and sign service level agreements to ensure the security of IT infrastructure and data, and define and manage service levels within cost limits. The establishment and implementation of services will run through the IT strategy, enabling IT to meet the business needs to the greatest extent.

The composition of the company's service system and the functions of each part are based on the refining of practical experience and the learning of ITIL mode. The use of international standards makes the company's service system more standardized and its responsibilities more clear, and the strict system ensures the normal and high-quality service. The company's after-sales service system consists of response system, maintenance system and quality supervision system.

2. Maintenance support system

1) maintenance support system

The company has set up a special technical support team to be fully responsible for the maintenance of service projects. The team of engineers has a reasonable structure, complete levels and sufficient personnel, and has enough experience and technical level to deal with any problems that users may have. The whole support and maintenance system has the following characteristics

A) project management

For each contracted customer, the company will arrange a full-time project manager to manage the service project during the service period. Including making project maintenance plan, summarizing regularly, submitting service report and other activities, responsible for the whole process. Let customers enjoy professional, orderly, timely and efficient quality services.

B) 2。 Comprehensive system diagnosis and recommendations

* * The company not only passively responds to customers' service requests, but also analyzes the causes of failures in combination with the operating environment of customers' equipment and the software version used, and gives professional customer system evaluation reports, preventive suggestions and system optimization and upgrading schemes.

2) Maintain supporting system documents

The maintenance system submits many documents to users, such as periodic maintenance inspection reports and periodic service summaries.

To sum up, when recommending customers to upgrade and optimize, they will also submit implementation reports and suggestions to users.

3. Quality supervision system

In order to ensure timely and effective service to customers, quality supervision system is necessary. According to the requirements of the contract, the company and customers will formulate service level requirements in the service agreement to supervise and ensure the quality of the services provided.

For the service quality supervision system, * * Company has formulated and implemented the customer satisfaction evaluation system and process, customer complaint handling system and process, and set up an independent department to track and monitor the maintenance process of service projects, handle customer complaints and opinions in the service process, and ensure that the services delivered to customers meet service standards, norms and processes.

Chart 1 Schematic diagram of service supervision process

1) customer satisfaction evaluation system

Satisfaction evaluation is an indispensable part of service quality evaluation. Through the satisfaction survey, we can know the customer's perception of service quality, and constantly improve and improve the service quality. We sort out the scores, opinions and suggestions fed back from the customer satisfaction survey, analyze and find problems, make improvement plans in time, implement corrective and preventive measures, and regularly inform customers of the improvement results. The methods of satisfaction survey include questionnaire survey, telephone interview and personal interview.

The survey types are divided into case satisfaction survey and on-site service satisfaction survey. For the case satisfaction survey, after each service, the response center will send a service satisfaction questionnaire to the customer by fax or email. The project supervisor will analyze the questionnaire, classify the problems, guide relevant departments/personnel to formulate improvement measures, track the improvement results, and notify relevant responsible persons. For the on-site service satisfaction survey, after the project sales or after-sales service is completed, users are required to grade the satisfaction part of the technical service list on site, and supervisors analyze the technical service list brought back by engineers, classify problems, guide relevant departments/personnel to formulate improvement measures, track the improvement results, and notify relevant responsible persons at the same time.

2)

Customer complaint handling system

When customers have any complaints about the technical support services provided during the service period, they can complain to * * Company. In addition to the normal technical support hotline, * * Company has also set up a customer complaint manager to receive complaints from users about * * Company's services. Ensure that the time from the customer complaint to the initial reply to the handling opinion does not exceed 2 hours. * * The company's handling of complaints ends with the settlement of complaints, and the time shall not exceed half a month.

Service supervision hotline:

4. Organizational structure of service team

5. Institutional setup

In order to set up a special project team, the company is responsible for providing services within the scope of this article to the limited company. Establish projects in the company's office system, and follow up the whole service process, mode, effect and supervision according to service specifications and service requirements.

6. Staffing

Contact person of this project: technical contact person:

Article 5 of service guarantee 1. Our company makes the following commitments to the goods technical services provided by your company:

1. The model of the goods meets the requirements of the order contract.

2. The allowable loading quality, linear density and warp and weft density meet the requirements of gb/t8946- 1998 table 1.

3. The appearance quality conforms to Table 2 in gb/t8946- 1998 standard.

4. The buyer requires packaging.

5. The delivery date and place meet the requirements of the order contract.

2. Our company makes the following commitments to the after-sales service of the bidding goods: 1. After the products are qualified, we will send technicians to solve the quality problems caused by the cartons we provide as soon as possible, and send the responsible person to negotiate with the buyer until the requirements of the buyer are met.

2. If there are problems in the use process after the product is accepted, our company will respond within 24 hours after receiving the user's notice due to quality problems, and we can make technical improvements to the product according to the user's requirements.

3. If the product is damaged due to the buyer's reason during the use of the product, we can provide technical support to repair or replace the damaged product, but the buyer shall bear the corresponding expenses arising therefrom.

Company full name (seal):

Date: Year Month Day

Service Guarantee Article 6 Our company hereby solemnly promises:

1. Our company will meet the technical requirements of the apartment decoration project in Xintiandi Area A, and strictly implement the current national construction specifications and technical regulations. The main construction acceptance specifications used are as follows:

Decoration engineering execution standard:

Is09000(is0900 1-20xx) quality system certification

Unified Standard for Acceptance of Construction Quality of Building Engineering (GB 50300-20xx); Code for Quality Acceptance of Building Decoration Engineering (GB 20xx-20xx);

Code for Acceptance of Construction Quality of Building Ground Engineering (GB 50209-20xx); Implementation Rules for Quality Acceptance of Building Engineering (DB 211234-20xx);

Current standard "Code for Fire Protection Design of High-rise Buildings";

Current standard "Code for Construction of Water Supply and Drainage, Ventilation and Electrical Engineering"

Standard implementation of safety protection facilities:

Technical Specification for Safety (GB 50348-20xx);

Safety engineering procedure requirements (GA/T75);

2. All the project managers and engineers involved in this project have the qualification certificates of constructor, project manager and engineer, and the construction personnel have the qualification certificates of assistant engineer and safety officer.

Hereby promise

Liaoning Long Bang decoration engineering co., ltd

20xx April 25th

Service Guarantee Article 7 Party A: (Vehicle Employer): Ping An Taxi Company Party B: (Contractor) In order to ensure that the taxi can stay in Caoyao for five years. In order to ensure that each contractor can truly perform every clause of the contract, the contractor must guarantee to the company that:

Article 1: The contractor and the drivers employed by the contractor must guarantee to the company that during the five-year operation period, there will be no major traffic accidents or less traffic accidents in the operating vehicles.

According to the safety regulations and relevant transportation management regulations, people are not allowed to overload, overspeed and drive without fatigue. (20 points)

(1) 20 points will be deducted for serious traffic accidents;

(2) 4 points will be deducted for general traffic accidents; (3) If any slight bump is found, it shall be reported to the company in time, and a deduction of 1 minute will be made if it is not reported to the company for verification;

Article 2: In the course of operation, the contractor must guarantee to the company that the vehicle will be repaired at the maintenance station designated by the Association in time. Do not go on the road with illness, and must do a good job in the annual examination of the public security vehicle management office and the secondary maintenance and annual examination of the transportation management department according to the specified time. The contractor shall be fully responsible for the loss of the vehicle caused by the failure to repair the vehicle at the designated maintenance station. (20 points)

(1) 20 points will be deducted if serious losses are caused to the vehicle;

(2) If the vehicle is seized by the company and no vehicle loss is caused, 2 points will be deducted;

Article 3: Drivers employed by the contractor (including the contractor) must abide by the law, serve in a civilized manner, love the motherland and oppose separatism, and must hold a qualification certificate and a service supervision card.

For work. It is necessary to keep the appearance of the vehicle clean, clearly marked, dressed appropriately, charged by the meter, not refusing to carry, not dumping passengers, not slaughtering passengers, not arbitrarily assembling passengers, not letting guests change trains halfway without reason, not committing any criminal acts and not being complained. (40 points)

(1) If the complaint is serious, 5 points will be deducted at a time;

(2) If the complaint is general and the attitude is not good, 3 points will be deducted at a time;

(3) If the complaint is average and the attitude is good, 2 points will be deducted at a time;

(4) Deduct 2 points for routine inspection of the company; Article 4: The contractor and hired drivers must obey the leadership and command of the company and actively and seriously participate in various activities organized by the company.

The contracted vehicles belong to the company's assets, and the contractor must guarantee to the company that the vehicles are in good care and normal operation, and shall not transfer the vehicles in any way or under the pretext of changing direction. (20 points)

(1) If illegal transfer is found and fails, 20 points will be deducted at one time;

(2) Do not obey the leadership and command, and do not accept educators, 5 points will be deducted at a time;

(3) Those who don't obey the leadership and don't receive education will be deducted 2 points at a time;

(4) Do not obey the leadership and command, do not participate in collective activities, 0.5 points will be deducted at a time;

Article 5: If the contract payment is not paid for more than 30 days, the company has the right to terminate the contract, take back the contracted vehicle and deduct 100 points at one time.

Article 6: The contractor must read the quality of service letter of credit carefully. After the expiration of the five-year operation period, the company will refund the risk deposit of 654.38+10,000 yuan to the contractor without deduction. Off-line vehicles are owned by the contractor. And reward 50 thousand yuan.

Article 7: If the total penalty points reach 100 before the expiration of the five-year operation period, the company has the right to immediately terminate the contract with the contractor and take back the contracted vehicles, and the risk deposit of 654.38+10,000 yuan will not be returned.

Article 8: The company shall carefully record the evaluation results, and each evaluation result must be signed and sealed by the contractor and summarized once a year. Every five-year total score 1 minute is equivalent to RMB 1000 yuan, which is deducted from the risk deposit 1 10,000 yuan, and the rest is returned to the contractor. The off-line vehicles are owned by the company.

Article 9: During the operation, the contractor must maintain the vehicles. After the expiration of five years, the vehicle will go offline. The company should carry out technical appraisal of the vehicle. If the vehicle is seriously damaged, the company will deduct an appropriate amount of vehicle depreciation fee from the risk deposit.

Article 10: The liquefied gas device of the contract vehicle shall be put into use by the agreed gas filling station. The contractor must make a credit guarantee to the company before picking up the car, and the contracted vehicle must go to the gas station designated by the association to refuel. When the company receives the credit certificate from the gas station, it can give up the reservation. Otherwise, the company can deduct 3 points from the contractor's total score. This letter of credit is in triplicate, one for the company and the contractor, and one for the record of Lhasa Transportation Management Office.

Service Guarantee Article 8 Dear XX customers:

We are XX auto repair shop, and promise to receive customers warmly, take a serious attitude, use polite language, be polite to others and not quarrel with customers. Repair the car in a civilized way, take good care of the vehicle, and keep the vehicle clean inside and outside after completion. Ensure standardized operation, no prevarication and no cheating to customers. Please believe us.

in this regard

Salute!

Service Guarantee Article 9 Dear leaders of bus companies:

In order to ensure the bus safety during the two sessions, I must conscientiously perform my duties according to the duties of drivers to ensure the safety of people's lives and property. You can't influence national affairs because of your own small mistakes, and you can guarantee to complete the tasks assigned by the leaders.

Guarantor: XXX

20XX x month XX day

Article 10 of service guarantee provides professional consulting services for cleaning industry free of charge, and promises:

1. Undertaking projects include: land reclamation and cleaning of new and old houses, land reclamation and cleaning of large and small projects, and perennial cleaning and custody of enterprises and institutions.

2. Undertaking objects include: the whole land reclamation and cleaning of large and small buildings such as families, living rooms, villas, office buildings, shops, hotels, ktv, shopping malls, hotels, schools, hospitals, factories, shopping malls, airports, railway stations and whole communities.

3. The specific contents of cleaning include: indoor whole floor cleaning, glass cleaning, window frame cleaning, wall cleaning, ceiling cleaning, kitchen cleaning, bathroom cleaning, floor tile cleaning, wall tile cleaning, range hood cleaning, air conditioning, radiator cleaning, ground wire cleaning, door cleaning and socket cleaning.

4. Professional cleaning services include: floor polishing and waxing, wool carpet and chemical fiber carpet cleaning, furniture polishing and waxing, table polishing and waxing, leather sofa and fabric sofa cleaning, range hood cleaning, air conditioning transfer, exterior wall painting and exterior wall glass curtain wall cleaning.

5. Special cleaning areas include: since its establishment, the company has provided long-term and regular cleaning staff and hourly workers for communities, families, government agencies, office buildings, stations, large supermarkets and other large areas all the year round! We sincerely welcome all customers to come to discuss cooperation!

6. Quality assurance is better than price comparison!

1. Cleaning standard: clean, free of dust, stains and oil stains, based on customer acceptance and satisfaction.

Second, quality assurance: all kinds of cleaning services, service first, you are satisfied and then pay.

As long as you are in downtown Jinan, we will serve you wholeheartedly at home in Feng Long.

Signature: xxx

Date: Year Month Day

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