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About workplace insights

Workplace Employees are an important part of an enterprise. What do employees think about the workplace? Next, follow my footsteps to get some insights into the workplace.

Workplace Insights Chapter 1

Professional mentality is the mentality that people should maintain towards their career and work. Through training, I believe that a professional mentality is: having a positive, enthusiastic, serious and responsible attitude towards work, and constantly improving and perfecting oneself. What impressed me deeply through the training is:

1. Strong ambition (needs goals in life)

I understand that people must have their own clear goals in life and work, and our behaviors must be It is oriented towards this. We should set clear and specific work goals in our work. Only specific work goals that are in line with reality can we determine the specific work content, and our work will have a clear purpose; only then will the work be motivated. As a store, you should determine the sales target (the most critical thing). Sales are the basis for making profits. Opening a store is used to make money. Profit is the meaning of the store's survival. Only by analyzing the actual situation of the store, formulating the sales goals we want to achieve, and finding out the methods and means to achieve the goals can we implement them and achieve the goals.

2. The quality of life depends on your mentality

If your mentality changes, your destiny will change. Mentality is the attitude towards life, work, etc. A positive attitude can inspire people around you, and positivity and happiness can be contagious. As a duty manager, if you want every employee to work actively and enthusiastically, you need a positive and enthusiastic person who treats people with heart and works with heart. Only then can you drive everyone, win everyone's trust, and work smoothly. conduct. In other words, a duty manager must be contagious and actively drive employees to work. 3. Love learning and update knowledge

This is an era of competition for information and knowledge. If you want to win the trust and support of employees, a positive attitude is not enough, you also need profound knowledge. In this competitive society, failure to progress means regression. If you do not love learning, you will be eliminated. In the future life, you must continue to learn and enrich yourself.

4. Take the initiative, persevere, and never give up

In our life and work, we will definitely encounter many difficulties, many setbacks, and in this era there will be crises. There will be potential threats, which requires us to have keen insight, take the initiative in the face of difficulties, and persevere until we overcome the difficulties. If you cannot take the initiative in this era, you may be defeated by your opponent. You must have this spirit in your work and never give up.

Through this training, I was reminded of a professional team. All of us Shuyu civilians should have the same goal of struggle and should have the strength to work unremittingly for this goal. To become a professional team, our strength will be infinite! But we have done it now ? Does each of us have this power? This is a question we need to think about and solve. Let everyone see their own hope and let everyone's personal ideals be realized, then the grand goal of our Shuyu civilians will be realized! Because everyone longs for a better life and hopes that they can go higher and go further. farther. I will do my best to build a professional team in the store in my future work. I will do my best to fulfill the ideals of each employee and contribute my strength to achieve the company's goals! Believe in yourself, believe in us, believe in us Shuyu civilians will definitely become the aircraft carrier of China's pharmaceutical industry!

The importance of a positive attitude and positive thinking to life (a positive attitude is actually a kind of self-confidence), especially the importance of a positive attitude to results , the training courses all gave vivid explanations. I have known these principles before, but I have never seriously understood them. During this training, I re-appreciated it with a new vision. I believe having a positive attitude and positive thinking are necessary to achieve success. Having faith in your career and believing in yourself are the basic conditions for success. Peale also mentioned in the book: "I am a born winner." ?You should always motivate yourself with such confidence, because successful people are, without exception, people with a positive attitude.

Things themselves are unchanged, with positive and negative sides. Two stories about scholars rushing to take exams prove this point. Positive and negative can be converted into each other, and there are few things that are absolutely beneficial and absolutely harmful.

Just like the truth contained in these famous sayings, "a blessing in disguise, a blessing in disguise", this kind of "beneficial" and "harmful" are the unity of opposites. It's just that everyone's views are different and their attitudes are also different, which may produce two completely different results. Therefore, I believe that what can defeat people is not the difficulty itself, but the mentality that people have when facing misfortune. If a person who has experienced misfortune continues to be negative, immersed in pain, and gives up on himself, he will only get more misfortune. The so-called successful people do not just enjoy success, but when they face misfortune, they can still maintain a positive attitude and work harder to get more rewards.

A positive attitude plays a very important role in a person's growth and progress and career success. Only when we face work with a positive attitude and self-confidence can we see the vitality that others cannot see. A positive attitude means that you are full of hope for life and things, so that you can expand your thinking, discover problems that others cannot discover, and solve problems that others cannot solve. Indeed, a positive attitude is a solid shield for the human soul. It allows you to be unyielding and perseverant in adversity; it allows you to drive forward in good times and achieve your goals more perfectly. A positive attitude is the indicator of the direction of life; it is the spiritual pillar for a person to succeed. With a good attitude, you can generate great enthusiasm and resilience and move towards the established goals. In real life, there are many people with a positive attitude, but not many people who can always maintain a positive attitude. Some people often make excuses, using environment and life background as excuses for failure. For example, we often hear words like this: It’s not that I don’t work hard, but that God is too unfair. Or, I was not born rich. Family? Wait. They always think that everything is against themselves, while some people are used to relying on others, etc. Over time, these people extinguished the light of hope, fell into negativity, and gave up on themselves. "Attitude Determines Everything" particularly emphasizes positive thinking and positive attitude. ?A strong person in life is a person with positive thinking. He will never panic when encountering difficulties. Because he knows that the problem itself has its own solution. The more difficult the problem, the more resilient he must be to face it and deal with it rationally in order to obtain the best results? ?Facing difficulties without fear and attacking resolutely, you will be able to truly capture the problem and create beautiful results? To become a strong person in life, we must have positive thinking and positive attitude, which means we must have self-confidence, a self-confidence that comes from the heart. I must believe in myself and tell myself that I am the best. Difficulties are only temporary. I believe that everything happens for a reason and it will help me. I believe that this world is meant for people with a positive attitude. People with a positive attitude will stride forward. People with a negative mindset remain stagnant.

Workplace Insights Chapter 2

In this training, there is also a very important word: professionalism, and bringing the letter to West Asia. This story illustrates that as a Employees, dedication are essential. If a person cannot be dedicated, he always complains about why and how to do it. So what if you have a positive attitude? Dedication is the driving force that supports you to persevere and achieve your goals. Through this training, I deeply understood what attitude I should maintain when encountering problems, and how to improve my attitude and be more relaxed in my work in the future. As long as we dare to face reality and face various difficulties, we will always find a solution. We affirm ourselves from the bottom of our hearts, develop the habit of positive thinking, and use enthusiasm and positive emotions to overcome problems and difficulties. In this way, even under the most negative conditions, we can exert our creativity and achieve success in life and career. .

In class, the teacher came up with a brainstorming question: If you had to use a kind of food to describe your work, what would you choose? Some students said it was "rice", which can be wrapped in the belly and chewed. There is also a hint of sweetness; some students said it is "tasteless", tasteless to eat, and it is a pity to throw it away; some students said it is "eating melon seeds", which is delicious, but endless, and boring in the end; some students said It's "Ganshu". It depends on how you eat it. From the beginning to the end, it becomes sweeter and sweeter. When you eat it from the beginning to the end, it becomes more and more tasteless. If you think about it carefully, in fact, every statement has its own truth, and every food represents a work mentality. What kind of work mentality will determine your attitude towards work. A positive mentality will promote positive behaviors, and a negative mentality will promote negative behaviors.

Thinking back, what kind of mentality do we usually have towards work: we are busy at work every day, but we know what we are busy with, two words? busy in vain?; when we count our wages every month, I always feel that I am mentally unbalanced, and I never seem to get as much as I pay for; I talk about service every day, but I don’t know how to do it; I have just trained a group of new sales staff, and I heard that some of them are leaving. La. In short, I have been very annoyed recently, very annoyed.

As a formal employee of China Telecom, we have all been confused and complained, but because we are born with a sense of superiority, even if we complain, even if we are not satisfied, at least we still have a sense of security and satisfaction. A sense of belonging. But for those business employees at the front desk who walk between enterprises and individuals, what sense of superiority can they have? How should they vent their complaints and dissatisfaction? What kind of mentality will they use to treat themselves? What about work?

As our front desk salespersons, because they are all labor workers and think that they are not formal workers, they lack a lot of sense of belonging. Naturally, motivation is not very high, and performance will of course be affected. However, as the main body of our company's direct external customer service, their attitude toward work will determine what kind of services they will provide to our users. A good work mentality will bring about a positive and proactive work attitude. In the increasingly fierce market competition, when factors such as product price and quality no longer dominate, how can we maximize the retention of customers in China Telecom? The only bargaining chip is to provide users with high-quality services. , Let users "still love me tomorrow". Once upon a time, when the monopoly was broken and people had higher and higher requirements for services, we were baptized by China's telecom reform, which required us to change our concepts and adjust our mentality, otherwise we would be at a loss. So, today, in the new situation, facing them, how can we help them find their own position and adjust their mentality?

Mentality determines behavior. If there is no good work mentality, how can we help them find their own position and adjust their mentality? Emphasizing their "careful service and standard service" may mean "you will never understand my tenderness". Therefore, we should guide them to think about this issue, help them establish a good working mentality, and let them understand that work is for themselves and for their resumes, because China Telecom is not the last place they will work. Being loyal to one's profession is an accumulation of experience for oneself. The most important thing is that when they feel that every day is worthy of themselves, they are already worthy of our company. Only by clearly understanding these can we help them establish a good professional mentality, let them give full play to their subjective initiative, change from passive work to active work, and then rise to working with heart, because high-quality service is not just a slogan and A slogan, service requires sincere practical actions.

1. Only by being loyal to your career can you be loyal to your company

In fact, each of us is doing one thing every day, that is, riding a donkey to find a horse. Within our company, riding a donkey to find a horse means riding on the current position to yearn for a higher position; throughout our career, it is to find a career platform that is more suitable for ourselves. The key is that you are thinking about riding that horse now, but you are currently riding that donkey. You must first treat the donkey well, so that the donkey can run fast and catch up with the horse. The relationship between each of our employees and the company is actually one of mutual benefit. We receive corresponding rewards when we pay, and achieve a win-win situation with the company. Therefore, your work attitude will dominate your life: if you work hard, the company will not collapse because of you alone. On the contrary, you will be wasting your youth and time; if you work hard, you will not only gain from the company , and also accumulated a wealth of experience for your life. Therefore, only by being loyal to your own profession can you be loyal to our company.

2. Only by having a grateful heart can you get more rewards

You should have a grateful heart for people or things that bring you hope. The road to heaven is smooth. It is paved with a grateful heart. The company gives us a job, which not only allows us to have enough food and clothing, but also creates a platform for us to realize our self-worth. To the enterprise, we should have a grateful heart. As for our users, they are our food and clothing parents. Similarly, we should also repay them with a grateful heart.

A positive attitude will promote positive behavior. When we face our work with a grateful attitude, we will find that it is a piece of "sweet" eaten from tail to end, and the more we eat, the sweeter it becomes. In the process of our service work, there will be more tolerance and understanding, and there will be less complaints.

3. Only with enthusiasm and a sense of responsibility can you achieve success

Why do some people live a wonderful life, constantly experience success and challenges in the workplace, and constantly realize their self-worth; and some People have no chance of success and are stuck in progress? In fact, the intellectual gap between people is not big, but the gap in career lies in enthusiasm and sense of responsibility! When facing the kind of devotion to work, it should be like a shark smelling blood. , open your mouth immediately, and then bite it down! No matter what job is given to you, you want to do your best! And because of your enthusiasm and sense of responsibility, other things will follow. When we choose a job or a career, and clearly realize that everything I do is for myself, I also face my work with a grateful heart, then give work With the greatest enthusiasm and sense of responsibility, we promise China Telecom's service philosophy: "Customer first, service with heart". Because if we don’t have enough enthusiasm and sense of responsibility for this job, then it is just a slogan; only when we have a fiery enthusiasm for it and a proud sense of responsibility, can we truly work and serve with heart , rather than mechanical work due to pressure, assessment and other factors. A hard work may not necessarily bring a harvest, but it will definitely be an accumulation. At this time, we are one step closer to success.

IV. Only when you are in a happy mood can you share happiness

We have always been advocating a lifestyle of living happily and working happily, because happiness is contagious. When you face a customer with a happy mood every day, the customer can feel your smile from the heart, making him feel more cordial and like a spring breeze; similarly, if you face the customer with a disappointed mood, even if your face Smiling can also make people feel stiff and unnatural. There is no reason. As a professional service staff, we must let our customers feel the warmest service from China Telecom at any time.

I believe that we, the young and smart, do not know how to do "service with a smile, standardized service, and high-quality service", but we just do not have the intention to do it. The environment is born from the heart, and all the wishes come true. Adjust your mentality and go on the road. We will definitely provide high-quality service to the end. Mentality determines behavior, behavior determines habits, and character determines life. Therefore, if you want to change your life, you should start by changing your habits; if you want to change your habits, you should start by changing your behavior; if you want to change your behavior, you should start by changing your mentality.

Workplace Insights Chapter 3

On May 26, I was fortunate enough to participate in the "Workplace Stress and Emotion Management" training organized by the company. During the study course, Mr. Hao from Peking University passed lively The diverse, interactive and competitive teaching methods, in a pleasant and joyful atmosphere, effectively imparted knowledge on the sources of stress, expression of emotions, methods of stress relief, emotional adjustment, professional qualities, communication skills and other aspects. The lecture was novel in format, rich in content, very attractive and contagious, and I benefited a lot from it.

With the rapid development of social economy, the continuous improvement of business management, and the continuous improvement of humanistic and material life, we are facing increasing pressure in work, family and social interactions. In the long term, If heavy stress and bad emotions are not relieved and adjusted, they will directly affect our physical and mental health, thereby causing great harm to our work, family and social interactions. Therefore, how to correctly understand stress and emotions, and how to build an adequate self A sense of security, how to formulate realistic life ideals, how to maintain smooth interpersonal relationships, how to maintain a good self-mentality, and how to clearly understand the current situation are issues we need to focus on immediately.

Through learning, we realize that outstanding and successful people are often not acquired because of their high IQ, but because they can deeply apply the spirit of "Bright Sword" to their work.

After serious reflection, I believe that if we want to succeed, we must straighten out the three closely intertwined links of work, family, and society. We must adjust our interpersonal relationships well, recognize our roles in different environments, and know how to change roles at all times. , constantly and correctly adjust your emotions and stress, reduce the impact of negative emotions to the lowest limit of self-control, and always maintain a positive attitude and take every day seriously. ?Complaint?Joy?We all have to spend every day, why should we choose?complain? instead of choosing?joy?? Stay optimistic, don't?complain?, improve yourself, don't be intimidated by setbacks, and the same is true of unstoppable hardships. A precious asset is a blessing in disguise. Let us discover the beauty, tolerate the past, make good use of the present, serve others, improve our emotional intelligence, and move towards success.

Specific points are as follows:

1. I learned some basic knowledge of emotion management and stress management, and gained a clearer understanding of stress and emotion management. It enables us to analyze the internal and external causes of stress sources, understand the relationship between stress and work performance, and understand several methods of coping with stress states.

2. Let us understand the meaning of frustration, improve our ability to manage stress and emotions, be able to better control and use our emotions, and better understand others; we can analyze our own and employees' frustrations reaction and learn some psychological methods to resolve frustrations.

3. Let us master various psychological principles and methods to develop a positive attitude, gradually develop a strong personality that actively meets challenges and never give up, promote the improvement of my overall psychological quality, and ultimately achieve Goals to improve job performance.

3. Understand the deeper reasons for your emotions, which are mainly due to your own unique beliefs, values, and codes of conduct, which cause you and others to have different views on the same things, so when you encounter It's a different emotion than dealing with these things.

4. I learned some techniques and methods to alleviate negative emotions, and learned that most bad emotions also have positive meanings. I have learned not to deal with problems with emotions. When dealing with problems, I must first let go of my emotions and then calmly think about solutions. Improved your ability to deal with interpersonal relationships 5. Reduce the pressure accumulated on yourself, improve your self-confidence, and improve your insight.

Summary:

Through this study, in my future life, I will manage my stress and emotions through a series of methods to improve bad moods and relieve stress. There are the following aspects: stop negative imagination and use positive mental activities to crowd out the psychological space of worries; do not pursue perfection, mentally accept and adapt to the inevitable facts in advance; reduce anxiety and tension by relaxing muscles; learn to talk about sex to vent; divert attention or spend time for entertainment; do something useful for others; participate in physical exercise; establish good living, work, and study habits, turn immediate worries into prior thinking and actions, and be able to work in the future In life, in the family, and in social interactions, we should gradually learn to improve our emotional intelligence, control our emotions, relieve our stress, enhance our ability to adapt to the environment, grasp interpersonal skills, and grasp our roles. Solidify the spirit of love and dedication, and exert the greatest value of our lives for society, the enterprise, and the family.

Workplace Insights Chapter 4

It has only been half a year since I entered the workplace. In this half year, I have experienced the confusion of looking for a job at the beginning, and experienced many challenges, big and small, or to exert myself. After a full or one-minute interview, I ended up with this company. After staying in this company for half a year, I slowly learned and grew, and finally understood some rules in the workplace. I am writing this down today mainly for those brothers and sisters who are new to the workplace, and I hope it can help you.

First of all, I would like to share my interview experience with you, hoping to bring you some help. Among the many employed students, I did not have many interviews. When it comes to interviews, it seems to be a cliché, but what I feel a lot about is "confidence"! Confidence is crucial to whether you can find a good job.

Secondly, I would like to share with you some matters that should be paid attention to in the workplace. You may have heard the word "office politics". To put it bluntly, it means adaptability and interpersonal skills.

Usually, every company has its own corporate culture, and you may face these problems when you first join the company. If you don't handle it well, you won't be able to get along well with your colleagues. You must also be diligent, studious, and humble. Don’t take things for granted when you don’t understand them. You should observe more and ask for more advice!

In addition, there are details in the work process. In the first two weeks when I first entered the company, I was a little confused and at a loss. I didn’t expect that there were so many trivial things, none of them big, but it would be difficult to deal with the trivial things when they are piled together. As long as a task is assigned in the company, someone will keep urging it. In the beginning, I would do it for anyone who was in a hurry. But when everyone is in a hurry, being in a hurry is the inevitable result.

The last thing to pay attention to is communication skills. Anyone who has applied for a job or written a resume should be familiar with communication skills, but what exactly is communication skills? I’m afraid we don’t even know it ourselves. Ask yourself: Which customer calls did I answer and what tasks did I perform? Everyone in the company has a work log, which clearly indicates what they did every day in the month and classified it in detail, such as: important things, urgent things , urgent and important things, emergencies, etc. How these things should be classified requires timely communication with colleagues in relevant departments.

In fact, to sum up, we must be confident in ourselves, be serious and responsible for our work, be humble to our colleagues, communicate bravely, study actively, gradually adapt to the work environment, and grasp the rhythm of work. I believe we will all Have a very good tomorrow, go for it!