Quality Management 2023 Work Plan 5 articles

Quality Management 2023 Work Plan Part 1

1. Strengthen learning, raise awareness, conscientiously perform duties, and improve quality and safety awareness.

General medical staff should strengthen their studies, deeply understand the spirit of the "Regulations on Handling Medical Accidents", become familiar with laws and regulations related to the medical industry, and enhance their legal awareness, safety awareness and self-protection awareness. Consciously and conscientiously perform job responsibilities, regularly conduct quality management education, improve the quality management awareness of all employees, and firmly establish the perspective of "quality and safety first".

2. Strengthen risk management, improve risk awareness, and keep the alarm bells ringing.

It is necessary to gradually strengthen the risk management of departments and establish a medical care quality risk fund. Through risk management, we can strengthen the medical safety awareness of medical staff, effectively mobilize the enthusiasm and sense of responsibility of medical staff, and promote departments to take effective measures to strengthen management and prevent and handle medical disputes, errors and accidents. It is necessary to regularly organize typical cases for discussion, so as to sound the alarm and strengthen self-protection while paying attention to taxes.

3. Improve the department’s medical quality and safety system and give full play to the department’s supervisory role.

Improve the construction of the two-level system of medical and nursing quality management committee and department quality management team, and strengthen the quality control of medical treatment, nursing, pharmacy, blood transfusion and hospital infection. Organize regular inspections and provide timely feedback on inspection results. At the same time, inspection results are linked to job wages and bonuses to continuously improve medical quality. Give full play to the supervisory role of the department's quality system, discover problems in a timely manner, propose corrective measures, and ensure that safety measures are compatible with and supporting the development of the hospital. The organization should hold regular medical quality management meetings and include production safety in the main agenda of the meetings.

4. Adhere to the patient-centered approach and ensure patient-centered care

Clinical work must be patient-centered and patient-centered. Don't fight back, don't fight back, and provide patients with warm, meticulous and patient services. At the same time, we must conscientiously implement various core medical systems, such as: first diagnosis and first consultation doctor responsibility system, three-level ward round system, difficult case discussion system, consultation system, critically ill patient rescue system, death case discussion system, and basic standards for medical record writing And management system, technical access system, checking system, graded care system, doctor's order system, handover system, doctor-patient communication system, etc. Through the implementation of the system, medical quality and medical safety are always placed at the core of hospital management.

5. Strengthen the "Three Basics and Three Stricts" training That is, basic knowledge, basic theories, basic skills, serious attitude, strict requirements, strict methods, strengthening the training of clinical abilities, and constantly improving the quality of medical care technology.

6. Pay attention to the inherent quality and safety of medical documents.

Medical documents are the evidence of clinical thinking of medical staff. They are the original records of the diagnosis and treatment process and have a strong documentary effect. In medical disputes, they are the basis for technical appraisal, judicial appraisal, right and wrong, and responsibilities. At the same time, changes in the medical model have put forward new requirements for the writing content of medical documents, and the inherent quality management of medical documents must be strengthened to avoid the occurrence of medical disputes.

7. Treat family members’ signatures of consent for treatment correctly.

The signing of the “Informed Consent Form” is actually two-way. On the one hand, it enables patients to understand the risks of clinical medicine. On the other hand, doctors must take adequate preventive measures against these risks and take necessary precautions should they occur. Unexpected Emergency Remedies. When family members sign a consent form, they understand the possible dangers, but they do not tolerate accidents caused by medical staff's mistakes. Medical staff must keep a clear mind and correctly treat the family members' signature on the treatment operation. They must strive for excellence in the treatment and avoid as much as possible. An accident occurred. When clinicians choose treatment methods, methods, drugs, and nursing measures, they must clearly explain the pros and cons to family members, fully solicit opinions, and respect the patient's or family member's right to choose treatment methods.

8. Strict technical access to departments and departments

The medical and nursing offices should strengthen the conduct of strict feasibility studies on new technologies and new projects carried out by clinical departments. , review and risk assessment, and strictly control the access of medical technology. At the same time, it is necessary to strengthen monthly or quarterly quality assessments of various clinical departments, and promptly intercept signs of accidents to ensure that patients can receive safe and effective medical services in the hospital.

Quality Management 2023 Work Plan Part 2

1. Continue to do a good job in the formulation, revision and implementation of product quality standard documents

Through the work in the past period, It is recognized that some of the currently implemented product quality standards have certain deviations from the actual requirements. Some are because the standards are not set reasonably, and some are because they are not implemented seriously. In the future, timely adjustments and improvements must be made to ensure that the quality management work is in compliance with the rules. At the same time, implementation must be strictly controlled to ensure that product quality is as close as possible to the standard requirements until they are consistent.

2. Standardize incoming material inspection work

In the past incoming material inspection work, only bulk and important raw materials were inspected, and the inspection items were not comprehensive enough and the inspection records were not complete. , Occasionally, poor quality of feed materials may affect product quality. Starting from early September, all purchased bulk materials will be subject to aql sampling inspection; for valuables or raw materials that have a great impact on quality, all inspections will be carried out; for raw materials that are difficult to verify, suppliers will be required to provide quality assurance letters. For all incoming material inspection work, complete inspection records will be left by material. If the quality of incoming materials is abnormal, a car (quality abnormality notification) will be issued in a timely manner to request correction, and the results of the inspection and improvement will be followed up.

3. Strengthen process quality control

In recent days, due to tight delivery deadlines and a shortage of personnel in the pasting process, 2 patrol inspectors were temporarily assigned to help with sealing inspections, resulting in serious problems in process quality control. It is the responsibility of each workshop supervisor. Because the work priorities of each workshop supervisor are different, the quality situation is worrying. In order to ensure the quality of the process, it is planned to return all on-site inspection personnel to their posts before September 4 to strengthen the control of process links.

Some quality problems in the manufacturing process recur repeatedly, mainly because problems are not dealt with and punished in a timely manner. Since early September, for newly discovered batch quality accidents, it is necessary to issue a car (quality abnormality notification) within 2 hours of the accident, take temporary corrective measures within 4 hours of the accident, and take long-term preventive measures within 24 hours. Provide processing opinions within 2 days.

4. Start the fqc finished product sampling inspection work

In the early days, due to the focus on the process, the importance of finished product sampling inspection was not fully realized, resulting in frequent inspections by customers. The product was found to be defective upon delivery. Starting from early September, it is necessary to conduct aql sampling inspection on the finished products to be stored in the warehouse, and complete records of the inspection results must be kept. If any deviation from standards or contract requirements is found during the inspection, the production department will be notified in a timely manner to make corrections.

5. Do a good job in statistical analysis of quality-related data

Do a good job in statistical analysis of quality management-related data, submit various quality reports in a timely manner, and provide leadership and relevant departments with Reliable quality information. Statistics related to incoming materials, processes, and finished product inspections are reported weekly.

6. Regularly convene regular quality meetings

Convene a regular quality meeting every month to report and analyze the quality problems of the previous month, improve corrective and preventive measures, keep meeting minutes, and review Follow up and supervise the implementation.

Quality Management 2023 Work Plan Part 3

The focus of the hospital’s work in 20xx is to meet the grade hospital review and continue to carry out in-depth hospital management annual activities. In accordance with the requirements of the above activity plan, the quality of medical care The overall and focused work of the Management Committee remains the management and continuous improvement of medical quality. The work plan for 20xx is now as follows:

1. Further strengthen system construction and conduct scientific, standardized and institutionalized management of the medical quality of our hospital.

Based on the work practice of the Hospital Management Year activities in recent years, this year we plan to revise our hospital's "Medical Quality Management Plan" and hospital management-related rules and regulations to further improve the "Medical Quality Management Committee Working System". At the same time, we will improve the relevant rules and regulations for the clinical application management of medical technology, establish medical technology management files, improve the surgical grading management system and the surgical approval system, and effectively prevent and control medical risks.

Inspect and guide the quality control teams of each department to formulate practical medical quality management plans and work systems. Implement medical quality management goals, plans, effect evaluation plans, and reward and punishment measures. Revise and organize the implementation of the "Measures on Rewards and Punishments for Medical Quality Management", reward the good and punish the poor, and implement the medical quality accountability system. The results of medical quality inspections and assessments are linked to department and individual efficiency wages, professional title promotions, annual assessments, labor employment, etc., and are combined with the selection and appointment of cadres to implement single-item veto on medical quality.

2. Strengthen medical quality management and actively strive to become a "three-B" hospital

1. Organize a special meeting to study the "Zhejiang Provincial General Hospital Grade Evaluation Standards" carefully, and resolutely implement the core medical system in every department and every medical staff in accordance with the requirements of the evaluation standards.

2. In accordance with the medical quality continuous improvement plan, feedback and summary on existing problems in the medical process are provided every month.

3. Pay close attention to the quality of medical record writing and strictly implement the second-level management of medical records quality in the hospital and department. Quality controllers are organized to check current and archived medical records from time to time every month, provide timely feedback on problems found, and implement reward and punishment measures to the department.

4. Improve various medical operation procedures, especially the diagnosis and treatment procedures in key and high-risk departments. Develop conversation record templates for high-risk diseases in various departments and clinical pathways for diagnosis and treatment of common diseases; improve outpatient and emergency service procedures, and inpatient service procedures, etc.

5. Improve the medical dispute handling process, focusing on strengthening the supervision of medical staff's own analysis of the incident and the implementation of corrective measures after the dispute is resolved.

6． Sign a letter of responsibility with each department for the creation of a "Triple B" hospital, specify the specific work responsibilities of department directors, third-level doctors, and first- and second-level doctors, and strive for a complete success in the establishment work.

3. Strengthen the cultivation of talents and improve the level of medical technology

1. Implement specific work according to the content of cooperation with Changhai Hospital. Experts from Changhai Hospital are invited to visit the hospital regularly for examinations, consultations, and lectures. At the same time, young backbones are selected for off-the-job training, and subject leaders of various departments are arranged for short-term training to improve their skills.

2. Strengthen the skills and theoretical training of junior residents: continue to implement the 12-hour stay system, carry out skills competitions, and "three basics" and "three strict" theoretical assessments.

3. Improve the rotation plan for resident doctors again: new doctors are required to rotate departments regularly; the following internal and external surgeons must pass all rotations in the system before they can be promoted, etc.

4. Strive to create a learning atmosphere and continuously improve the level of scientific research

1. We will implement a good learning system for doctors, strengthen intra-departmental learning and hospital-wide learning, and comprehensively improve the professional quality of doctors throughout the hospital.

2. Actively encourage all departments to apply for scientific research projects, and purposefully invite experts from higher-level hospitals to provide guidance and teaching. Strive to establish 6-7 municipal scientific research projects in 20xx, and have "zero" breakthroughs in provincial-level projects, and urge the timely completion of projects that have been approved; encourage the publication of medical papers, implement corresponding incentive measures, and increase rewards for publications in first-level journals Amount; experts in relevant disciplines are encouraged to actively apply for 2-3 provincial continuing education projects.

3. Highlight key points and strengthen the management of discipline construction. Based on the needs of the people in the county and the actual situation of the hospital, the hospital has identified orthopedics, brain surgery, respiratory medicine, and cardiology as the hospital's key development disciplines, and gastroenterology, ultrasound, and radiology as key support disciplines. Policies will be given to these departments and hospitals, and collaborating hospitals such as Changhai Hospital and other higher-level hospitals are requested to provide strong technical support and strive to join the provincial advanced ranks in some disciplines as soon as possible.

5. Timely summarize and exchange management experience and formulate corrective measures

A plenary meeting of the committee will be held every quarter chaired by the dean to evaluate medical quality management measures and effect analysis, and discuss existing problems , exchange quality management experience, discuss and formulate rectification plans and measures. In case of special circumstances, it can be held at any time to discuss problems and summarize work.

Quality Management 2023 Work Plan Part 4

In order to implement the overall policy of the head office of "quality-based trust, owner first, compliance with laws and regulations, and continuous improvement", in order to "grasp the quality level With the theme of "improving and promoting the transformation of development methods" and focusing on improving "work quality, product quality and service quality", Quanxing Company comprehensively carried out quality management work in 20xx, starting from basic management, strengthening quality awareness and strengthening employees' Skills training improves the overall quality of employees, thereby promoting an overall improvement in the company's overall quality management level.

1. Carry out in-depth quality management system construction.

1. The quality management system documents are complete.

This year, the system documents have been updated. Through the revision, the revision of program documents will be combined with standardizing some work processes within the company and clarifying the division of department responsibilities. It makes the quality system closer to the company's actual production and plays a greater role in improving the company's quality management and product quality. The modified documents include: quality manual, 17 procedure documents, 4 work instructions, and 11 quality inspection forms.

2. Quality management system audit activities.

In September 20xx, we will conduct the 20xx annual internal quality audit and the management review before the external audit. In October 20xx, we will welcome the external audit team to review the quality management system of our company. Under the organization of management representatives, the internal audit team audited each department and production site, and filled out an internal audit non-conformance report form for unqualified items. The relevant responsible departments were organized to analyze and study the unqualified items and carry out corresponding rectification work, and confirmed and verified the rectification results of each department on schedule.

The management review believes that since last year's review, the company has implemented a new version of the quality inspection form at the beginning of this year, strengthened quality management, and laid a foundation for the operation and improvement of the quality system. After several months of system operation, it has been further proved that the established quality system is sustainable, effective and sufficient. The policy is in line with the company's preparation and market development direction requirements, and the goals, indicators and management plans have been effectively controlled and implemented, and all have reached the company's 20xx annual product quality target value. The conclusion is that the company's quality system is operating continuously and effectively and has achieved certain results.

In normal times, system staff randomly conduct random inspections of quality system-related records in various departments. If the filling is not standardized or the records are missing, a non-conformity notice will be issued and corrections will be urged. The leadership team conducts quarterly work assessments.

In daily management work, through training to understand and master the quality management system, through assessment and inspection to operate according to the quality management system, through internal audit, management review, external audit to test the operation effect.

2. Carry out quality management activities - "Quality Month" activities.

In order to improve product quality, improve the work quality and enthusiasm of employees, improve the sense of responsibility of department personnel, and respond to the activities of the head office, in September 20xx, we continued to carry out the "Grasping Quality Level Improvement and Promoting Development" The "Quality Month" activity with the theme of "Change in Ways". Use various methods such as posting slogans, blackboards, and knowledge competitions to increase efforts to publicize the "Quality Month" activities and popularize quality knowledge to improve employees' quality awareness, create a good atmosphere of zero-defect product quality, and promptly report on typical cases in the activities case. The quality level of the workshop has achieved remarkable results, and the product qualification rate has been greatly improved compared with the previous period. The pass rate of the first inspection of the processing process is 99%, the pass rate of the first inspection of the finished product is 98%, and the final product failure rate is zero.

3. Strengthen workshop, team management and on-site management.

Combined with each production link of the company, we have improved professional management and basic management. In order to cooperate with the effective execution of program documents, we have formulated more detailed and specific operation instructions, inspection instructions, process instructions, etc.; in order to truly record the quality According to the progress of the activities, 11 record forms were developed to reflect the product quality and quality system operation, which provided an objective basis for the procedures to meet the quality requirements and provided a strong guarantee for quality management.

4. The shortcomings in the work are also the direction of work next year:

1. Sometimes the work is not very organized and the details cannot be well grasped. It may be on-site The work is very complicated and it is impossible to grasp the focus of the work. We can only do the fixed work step by step and make good plans for other miscellaneous tasks so that there will be no omission of work problems.

2. Some issues that require communication and resolution are not handled in a timely manner, including poor communication of outsourcing, correction and confirmation of on-site non-compliance, etc. In specific work, due to the interference of some factors such as delay in message transmission and time difference, communication is not timely.

Quality Management 2023 Work Plan Part 5

1. Work Goals for 20xx

In order to implement "scientific management, integrity and law-abiding, pursuit of high quality, and continuous improvement" quality policy, strengthen construction quality management, and improve the quality level of quality objectives.

2. Establish and improve quality management rules and regulations

In order to ensure construction quality control in 20xx

(1) Quality assurance system

(2) Quality management system

(3) Quality management measures

(4) Quality management rewards and punishments

(5) Quality management process planning

(6) Quality management implementation details

3. Quality management organization

1. Responsibilities of the project manager

(1) Lead all aspects of the project department He is fully responsible for the construction quality activities undertaken by the project department. He is the first person responsible for quality management and is responsible for the establishment of the quality assurance system and its effective operation in the unit.

(2) Responsible for implementing the quality policy and ensuring the realization of quality objectives.

(3) Responsible for the approval of quality plans and construction organization design, and organize their implementation.

(4) Responsible for allocating resources to ensure the smooth implementation of the contract.

2. Quality responsibilities of the Engineering Technology Department

(1) Assist in internal quality audits and the normal operation of the quality system to ensure the smooth implementation of the quality policy.

(2) Responsible for leadership in technical work during contract implementation.

(3) Responsible for the review of construction organization design and the preparation of construction technical measures.

(4) Responsible for selecting standards and specifications applicable to this project, organizing the review and technical disclosure of design drawings, and taking leadership responsibility for project quality.

(5) Responsible for leadership in product quality, inspection and testing, incoming materials and equipment, control of non-conforming products, completion delivery, internal acceptance and quality records during the construction process.

(6) Responsible for the development and application of new technologies and statistical techniques in the project.

(7) Assist the project manager in the operation of the quality assurance system and personnel training.

3. Quality Responsibilities of the Quality, Safety and Environmental Protection Department

(1) Implement the quality policy and goals of the project department, be responsible for the overall progress control and technical work of the project, and discuss engineering and technical issues with Contact the owner, design and supervision engineers.

(2) Responsible for the preparation of technical documents such as construction organization design, construction technical measures, process operating procedures, and work instructions to ensure the smooth progress of the project.

(3) Responsible for the review and technical disclosure of design documents and drawings, timely contact with owners, designers and supervisors, control, supervision, sorting and preservation of technical records.

(4) It is the key department for implementing quality control and an independent quality supervision agency.

Responsible for quality supervision of the production process, conducting inspections, measurements and tests in accordance with regulations to ensure that unqualified processes cannot proceed to the next process before being corrected.

(5) Participate in the inspection and testing of incoming equipment and materials. Directly responsible for the processing of inspection, measurement and test report results and data. Responsible for controlling, supervising and keeping quality records.

(6) Responsible for the supervision, inspection and acceptance of processes and unit projects during construction, survey and design.

(9) ISO9000 family quality management model, formulate corresponding construction quality responsibilities system, rewards and punishments and other rules and regulations, and promote the effective operation of the quality system. Responsible for internal and external audits of the quality system.

(10) According to the "Three Guarantees" principle, under the leadership of the project manager and chief engineer, evidence collection and analysis of quality accidents will be carried out, responsibilities will be clarified, and handling will be carried out.

4. Quality Responsibility of the Materials and Equipment Department

(1) Implement the quality policy and objectives of the project department, be responsible for the procurement and material management of the main materials of the project, and provide information to the customer (owner) Contact customers (owners) and supervisors for products and qualified materials.

(2) Responsible for preparing project procurement plans and equipment spare parts plans, selecting qualified subcontractors from our company’s list of qualified subcontractors, and organizing and saving procurement records.

(3) Responsible for controlling the products provided by the customer (owner) and managing the materials used in the project, supervising the implementation of handling, storage, packaging protection and delivery, and ensuring the use of qualified materials in the project;

(4) Assist in equipment procurement, product identification and traceability, equipment management, inspection and testing, inspection, measurement and test equipment control, inspection and test status, control of non-conforming products, corrective and preventive actions, engineering services , statistical technology applications, etc.

5. Responsibility for construction quality

(1) Implement the quality policy and objectives of the Engineering Bureau and take specific responsibility for the quality of the construction project.

(2) Carry out construction operations in accordance with the quality assurance system document procedures and design documents, construction procedures, specifications and work instructions to ensure that the project quality meets the contract requirements.

(3) Manage documents and information and use valid versions.

(4) Label products to make them traceable and do not use unqualified materials