Slogan about duty

In order to improve the service quality and the police's awareness of civilized duty, standardizing service behavior is the fundamental guarantee to improve the quality of the team. In practical work, we should advocate civilized language and avoid using taboo words.

1, answer the phone.

Civilized language: Hello, go ahead. XX is not here. Let me tell you something.

Taboo: Hey, which one to look for. Nobody's here. Say it.

2. When receiving a phone call, use rude language, impolite and endless entanglement.

Civilized language: Please don't swear and be polite. We are very busy here, please don't interfere with our work.

Taboo: attack with swearing and swearing.

3. Receive outsiders to look for people in the client unit.

Civilized language: Please wait a moment. Who are you looking for? I'll help you find it. Sorry, we have a rule that we are not allowed to transfer (store) items while on duty. Please find another way.

Taboo: What is it? Which one? Who are you? What do you want with him? Not here. I don't know

4, reception personnel or vehicles in and out of the customer unit.

Civilized language: comrade, please stay; Please show me your certificate; Please stop for verification; Thank you for your cooperation.

Taboo: No documents, no negotiations.

5. The staff of the client unit did not bring their certificates.

Civilized language: Comrade, please pay attention in the future. Don't forget to bring your certificate next time. I hope everyone will consciously abide by the doorman system.

Taboo: Don't you know the unit system?

6. Greet the leaders or employees of the customer unit.

Civilized language: Good morning, hello, happy holidays, please come in, goodbye and take your time.

Taboo: ignore, just nod, don't say hello.

7. When someone takes something out of the factory (company), he is suspicious.

Civilized language: Comrade, please stay. What's in your bag? Can you open it? Sorry for the delay of your time, and thank you for your assistance in our work.

Taboo: Open the bag, we need to check it.

8. Meet the masses and ask for directions.

Civilized language: Please take the X bus nearby or go in the X direction. I'm a stranger here. Let me ask for you.

Taboo: I don't know. Ask someone else.

9. Received an emergency call for help from the masses or employees of customer units.

Civilized language: Please don't worry, we will help you at once. We will contact the relevant departments to help you solve it.

Taboo: This is not our business. We are very busy. We are not just serving you.

10. When the staff or employees of the client unit don't understand something.

Civilized language: If you have any questions about the handling of things, you can directly reflect them to the unit leaders, or we can reflect them on our behalf.

Taboo: It's none of my business. You can sue and go where you want.

1 1. Receive many people on duty.

Civilized language: I'm sorry, please wait a moment, I'll handle it for you right away.

Taboo: I didn't see that I was busy; What's the hurry; Wait a minute.

12, reception and handling of disputes.

Civilized language: please calm down, have something to say, and don't quarrel.

Taboo: What are you arguing about? Make noise outside and then deal with it.

13, call the police.

Civilized language: please speak slowly and make the situation clear, and we will arrive at the scene at once.

Taboo: It's only now. What did you do in the early days? I can't help it

14, accepting reports that do not belong to the jurisdiction.

Civilized language: Please don't worry, we are responsible for contacting you.

Urgent words: this is not my responsibility, you go to XX.

15, assist the traffic police to maintain traffic.

Civilized language: Comrade, you have violated the rules, please accept the traffic police.

Taboo: Hey, where are your eyes? You can't see them at a red light.