Can Five Star Appliances be returned?

If you want to return home appliances purchased from Five Star Appliances if there are no quality problems, you need to negotiate with the merchant. Returns can be made with the consent of the merchant. Electrical appliances purchased through online transactions can be returned or exchanged within seven days without any reason.

According to Article 24 of the "Law of the People's Republic of China on the Protection of Consumer Rights and Interests", if the goods or services provided by operators do not meet quality requirements, consumers may return the goods in accordance with national regulations and the agreement of the parties. , or require the operator to perform replacement, repair, etc. obligations.

In the absence of national regulations and agreement between the parties, consumers can return goods within seven days from the date of receipt; if the statutory conditions for contract termination are met after seven days, consumers can return goods in a timely manner, but if the statutory conditions for contract termination are not met after seven days, consumers can return goods promptly. , the operator may be required to perform obligations such as replacement and repair. If returns, replacements or repairs are carried out in accordance with the provisions of the preceding paragraph, the operator shall bear the necessary expenses such as transportation.

Extended information:

Article 16 of the "Measures for the Administration of Online Transactions" When online commodity operators sell goods, consumers have the right to return the goods within seven days from the date of receipt, and There is no need to explain the reasons, except for the following commodities:

(1) Custom-made by consumers; (2) Fresh and perishable products;

(3) ) Audio-visual products, computer software and other digital products downloaded online or unpacked by consumers;

(4) Delivered newspapers and periodicals.

Except for the products listed in the previous paragraph, other products that are not suitable for return due to the nature of the product and confirmed by the consumer at the time of purchase are not eligible for return without reason. Goods returned by consumers should be in good condition. Online product operators shall return the product price paid by consumers within seven days from the date of receipt of the returned product. The shipping costs for returned goods shall be borne by the consumer; if there is any other agreement between the online product operator and the consumer, the agreement shall prevail.

China Cultural Market Network - Consumer Rights Protection Law of the People's Republic of China