Code of etiquette for reception at the front desk

Hello, landlord. I know a few points about reception etiquette at the front desk. I hope it will help you!

1 The front desk staff must speak Mandarin to the guests.

Make-up should be neat, long hair should be rolled up during working hours, and colored nail polish or heavy makeup should not be applied.

After the guests enter the lobby, the front desk staff should stand up with their hands crossed on their bellies and ask "Hello". Learn more about "winning in posture"

When answering the phone within three tones, you must use the standard reply language.

5. Answer the external call "Hello, XXXX"; Answer internal calls "Hello, xx" or "Hello, xx"

You should get up and stand when the guests visit. Smile, greet warmly and actively, and use polite expressions: "Hello, what can I do for you?" Patiently listen to the purpose of the guests and actively provide help according to their needs.

7. Do a good job in visitor registration (according to company regulations).

Keep a pen and paper by the phone, take the initiative to provide message service, record guests' requirements at any time and help solve problems. In particular, important matters such as the guest's name, telephone number, time, place and reason are carefully recorded and conveyed to relevant departments and responsible persons in time.

When receiving a complaint call, pay attention to polite language and tone, actively solve the problem for the guest, take the initiative to leave the guest's phone number and reply to the leader or foreman in time.

Under no circumstances can you conflict with the guests.

Hard answer, hope to adopt!