Japanese "おもてなし"

The Chinese meaning of "おもてなし" in Japanese is roughly to entertain, entertain, and treat guests with heart.

"おもてなし", this word is a sentence spoken by the famous announcer Christian Takikawa in the final speech of Tokyo's application for the 2020 Olympic Games in 2013. Later, this sentence became a buzzword in 2013 in order to promote the theme of the 2020 Tokyo Olympics.

Whether they have stayed in Japan or visited Japan, many people lament that Japan is a country with first-class service awareness and service attitude. Whether it’s at a corner shop or going to their government building. You will fully feel the feeling that the guest is God. In recent years, Japan's economic development has been sluggish. Since the implementation of the "Tourism Nation" policy, they have put all kinds of efforts into attracting tourists from home and abroad to travel to Japan and promote Japan's economic development. The Japanese call this kind of attentive reception of guests "おもてなし".

But in fact, there is a difference between "おもてなし" and what we usually talk about (service). The key lies in these three points.

1) Provide unexpected quality service

For example, when you go to a restaurant to eat, the waiter brings napkins or towels, this is called service, and if the waiter says " "Please use it slowly." or "Thank you for your hard work." This is considered "おもてなし".

In other words, we not only provide guests with the services they expected, but also fully consider them and provide them with quality services.

2) No reward

In many countries, when providing services to guests, whether in restaurants or hotels, guests are required to pay tips. This tip is the service fee provided by the waiter. However, in Japan, from high-end restaurants, hotels to convenience stores, waiters provide high-quality services to guests for free.

Japanese people are very attentive to providing considerate and meticulous services to each other without asking for remuneration. These can also be called "おもてなし".

3) Put effort and thought into it

It is easy to say that it is necessary to provide customers with high-quality services, but suddenly it is necessary to do it with high taste, and high-quality services are not so easy. easy. If you feel that you still can't meet those requirements, then put your effort into learning and practicing.

If you want to fully consider the needs of the other person, you must first be a wealthy person. In the tedious daily work, many people have no time to sit down, study and think. Whether it is ancient or modern, Chinese or foreign. Everyone likes to call some knowledgeable and well-educated people gentlemen or ladies. And these people are almost all people with a rich heart. Their inner abundance and calmness will naturally be reflected in their behavior.

Therefore, it may be better to go to art museums and other places to learn about art and experience art than to immerse yourself in studying the theories in textbooks. If you want to provide quality services to others with your heart, you must first enrich your own heart.

In the eyes of foreigners, the top three "おもてなし" in Japan are shopping malls, hotels (different from domestic hotels), and stations. Whether it’s something as small as taking the elevator in a shopping mall, to being picked up or dropped off at your hotel, or the train arriving at your stop on time. These all contain their intentions and efforts.

Some people say that the Japanese have the consciousness of "おもてなし" because they have an underlying culture of caring more about others than themselves and not causing trouble to others. So doing this is a very natural move for them. They attach great importance to the "once-in-a-lifetime" opportunity to meet.

China has been a land of etiquette since ancient times. Benevolence, justice, propriety, wisdom and trust are heirlooms left to us by our wise ancestors. In this era of rapid economic development, some people continue to complain that we are a nation whose spirit cannot keep up with economic development. I think when we regain those treasures, we can use them to treat the people around us, guests and outsiders. China will also give birth to its own heart!

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