How to improve the quality of security inspection service

Countermeasures to improve the quality of security inspection service

Safety is the foundation of the airport's survival and development and the primary task of the airport. Service is the foundation of the airport and the window to provide services for passengers. Therefore, safety and service are not contradictory sides in civil aviation work, but complement each other. The two go hand in hand, paying equal attention to safety and service, ensuring service with safety and promoting safety with service.

The security inspection department is not only the window of civil aviation, but also the front position of air defense safety. As a civil aviation security department, only by consistently implementing safety and service in daily work, promoting safety through service and ensuring quality service through continuous safety can the security efficiency be effectively improved.

Security inspection has both the seriousness of inspection and the civilization of service. Security personnel work for many years and interact with passengers from all walks of life around the world. Their words and deeds all affect the image of civil aviation. Therefore, every security inspector should consciously straighten out the relationship between security inspection and civilized duty service, straighten out the relationship between personal image and national reputation, straighten out the relationship between personal image and national reputation, resolutely correct uncivilized inspection behaviors such as rudeness and stubbornness, treat work enthusiastically, treat passengers with an active, enthusiastic, sincere, thoughtful, tolerant and patient service attitude, and oppose the bad attitude of indifference, numbness, arrogance and barbarism, and think about what passengers think and worry.

Weak service consciousness affects the improvement of security inspection quality.

In practical work, with the increasingly severe form of air defense, some people unilaterally emphasize safety, ignore service quality, ignore passengers' needs and treat passengers rudely, which seriously affects the overall image and service purpose of civil aviation security inspection.

Mainly manifested in: First, the disputes caused by poor service awareness seriously affect the security inspection order. Undeniably, with the promulgation of the civil aviation ban on fire and liquid, disputes between passengers and security personnel often appear at the security inspection site. Due to the lack of service awareness, some security personnel only position themselves as law enforcers in their work, ignoring the identity of their own service providers, which may cause passengers' resentment in terms of words and inspection actions. The two sides hold their own words and blame each other. The final result is that the inspection order of the whole security inspection site is seriously affected, and it also brings hidden dangers to air defense safety belts.

Second, the service consciousness is weak, which violates the purpose of work and affects the image of security inspection. Some security personnel have a weak sense of service in their work, and even treat passengers rudely, ignoring the overall interests of the security department in order to show their personal speed, which ultimately affects the overall image of civil aviation security. Therefore, enhancing the service awareness of security personnel and improving the security service level has become the top priority of civil aviation security work in the new era. Among the passengers' complaints about airport services, complaints about airport security departments account for a large proportion. Analyzing the reasons, we can easily see that some security personnel have a weak sense of service and ignore passengers' psychological needs, which is an important reason for the increase of passengers' complaints about security.

How to strengthen and improve the ways and means of security inspection under the new situation?

(A) increase efforts to cultivate good professional ethics

The Code of Professional Ethics for Security Personnel is the concrete embodiment of socialist professional ethics in civil aviation security inspection professional ethics activities. It is not only a code of conduct for security personnel to deal with various relationships in their professional activities, but also a standard for evaluating the professional ethics of security personnel. The basic ways to cultivate good professional ethics of security personnel are as follows:

1, career ideals and beliefs

Unify personal outlook on life, values and happiness with civil aviation security inspection, establish correct career ideals and outlook on life, and strive for air defense safety.

2, the exercise of professional ethics responsibility

Establish and improve the system of moral responsibility of employees, implement the professional moral responsibility of security personnel on their posts and on every employee, run through the whole process of security inspection, and form a responsibility mechanism that is implemented at different levels, so that a high degree of professional moral responsibility can gradually take root in every employee's heart.

3, the cultivation of professional disciplines

It is an important way to strengthen the professional ethics of security personnel to establish a strict restraint mechanism for security inspection professional discipline and cultivate professional discipline that is forbidden by orders.

4. Strengthen professional ethics.

The cultivation of professional ethics means that security personnel exercise and reform their personal moral quality in accordance with the basic principles and norms of professional ethics in security inspection practice, form noble moral quality and lofty ideological realm, and consciously turn professional ethics into personal inner requirements and firm beliefs to form good behaviors and habits.