Heating Company Webmaster Work Summary

Work summary is to conduct a comprehensive and systematic general inspection of the work during a period of time, analyze the problems encountered in the past and seek solutions. The following is a summary of the work of the heating company's webmaster. I hope it will be helpful to you. Work Summary of the Webmaster of Thermal Power Company 1

Over the past year, under the leadership of the head office branch and the organization and leadership of the director, our employees have worked together and been proactive. Fully carry forward the purpose of "working hard alone to warm thousands of homes", with the goal of "providing good heat and satisfying the masses", strengthened service awareness, overcame many difficulties in heating work, and successfully completed various tasks for this year , bringing our production management work to a new level. In order to sum up experience, identify problems, and better carry out heating work in the next year, the heating work situation in 201X-20XX is summarized as follows:

1. Complete various pre-heating tasks with high quality Preparatory work

In order to ensure the safety, quality and quantity of heating this year, our office will begin arranging summer maintenance work in mid-April 20XX, striving to deploy and implement it early. The backbone of the business is mobilized to form a maintenance team to inspect and maintain the heating equipment and pipe networks inside and outside each station. The focus is on inspecting and repairing equipment that malfunctioned during the heating period last quarter. We are aware of each piece of equipment and strive to leave no hidden dangers to ensure high efficiency and quality this winter. Lay a good foundation for heating.

2. Formulate an emergency response plan

There are a large number of old communities in our jurisdiction. The conditions in the trenches are complex, various types of pipelines are intertwined, and there is no one to manage and maintain them for a long time. , the aging and corrosion of pipelines in the secondary heating network is quite serious, causing pipeline accidents to occur from time to time during heating. In order to solve the failures of various heating equipment and pipelines in a timely manner and improve the emergency efficiency of responding to accidents, our institute has formulated the "Emergency Repair Plan for Heating Accidents" and mobilized technical backbones to form an emergency repair team to clarify their respective responsibilities and ensure that they can be

Heating will be restored within a short period of time. During the heating period this year, more than 20 incidents such as pipe bursts, water leakage, and water leakage occurred in our heating pipe network. Due to the timely activation of the emergency plan, the emergency repair team responded quickly and coordinated effectively, and the supply was restored in the shortest time. heat, minimizing the impact, and has been well received by users in the jurisdiction.

3. Strengthen production safety education and management

Our institute attaches great importance to production safety. In order to strengthen employees' awareness of production safety and ensure the safety of personnel and heating facilities, our office pays close attention to safety production education for all employees, strengthens safety inspections, promptly discovers and eliminates hidden heating safety hazards in each heating station, and makes every effort to ensure safe and stable heating. . At the same time, by hanging safety slogans in the office space and regularly holding various safety-themed activities such as blackboard reports on production safety, we have firmly established employees' safety awareness of "safety first, prevention first". During the operation of heating equipment, the corresponding industry safety rules must be strictly implemented. Relevant personnel must hold certificates and operate in a standardized manner. It is strictly prohibited to work after drinking. Through the emphasis on production safety and active work by all parties, during the heating period this year, no production safety accidents or injuries occurred in our office.

4. Strengthen service quality and promptly resolve the reasonable demands of the masses

In order to ensure smooth channels for citizens to complain and promptly solve problems reported by users, customer service and maintenance personnel are on duty 24 hours a day. For complaints received by each station, the leader must lead the maintenance personnel to the door as soon as possible to find out the user's heating situation. If the heating station can be adjusted, adjust it in the station in a timely manner. If the property company is responsible, contact the person in charge of the property. Resolved through on-site negotiation. Establish a user complaint feedback return visit mechanism and conduct occasional telephone return visits to complaining users to understand the effectiveness of customer service complaint handling and improve the quality of customer service services. According to the relevant instructions of the branch, during the heating period this year, our institute increased the frequency and quantity of home temperature measurements to fully and accurately grasp the heating situation of each community. Regarding the reasons why the indoor temperature does not meet the standard, the temperature measurement personnel carefully listen to the users' opinions and conduct patient and detailed analysis and explanations to the users to gain their understanding. Through a large number of indoor temperature measurement statistics, the director organized business backbones to analyze the reasons for users' lack of heat, adjust the water supply and return flow of each community accordingly, and try to balance the heating temperature in each community to ensure the quality of heating for the masses. By truly serving users, we have won the trust and support of users and established a good image of the company.

5. Actively promote energy conservation and consumption reduction

This year, in conjunction with the energy conservation and consumption reduction instructions proposed by the branch, our office implemented quantitative management of energy consumption indicators for each station, and classified the energy consumption indicators of each heating station into Water and electricity consumption are evenly distributed according to the heating area, and the range of water and electricity consumption per square meter of heating area is established to specify the energy consumption indicators of each station. At every morning meeting, the director carefully checks and analyzes the energy consumption data of each heating station the previous day, and takes corresponding measures to deal with the heating stations with abnormal energy consumption. In daily heating work, the water supply and return flow of the first and second networks of each heating station is actively adjusted with reference to the changes in outdoor temperature, so as to reduce the cost of heating energy consumption while ensuring the quality of heating for users. Thermal Power Company Webmaster’s Work Summary 2

In accordance with the work requirements of the municipal party committee and government’s 20xx implementation plan for the city’s soft environment and agency style construction, xxxx Thermal Power Company has designated April to October as the company’s soft environment and agency style construction work In the implementation, consolidation and improvement stage, during this stage, the company seriously carried out the construction of soft environment and agency style from the two aspects of self-examination, self-correction and rectification and improvement. At the same time, the company also adopted its own in-depth education activities in the company's advanced nature education activities for party members in the second half of the year. We searched for and extensively solicited the opinions of employees and other effective methods. We listened to and solicited opinions from all walks of life for the society and users. At the same time, we carefully sorted out and rectified the problems found, and improved the company's window service personnel. The sense of responsibility and high-quality service level have laid a solid foundation for the company's soft environment and organizational style construction.

1. Measures taken in "self-examination and self-correction"

The company In the soft environment construction work at this stage, we combined our own actual conditions and focused on solving the problems that hindered the company's economic development and the public's strong response. We adopted the form of soliciting public opinions and conducting in-depth searches on our own, focusing on the four key contents proposed by the Manzhouli Municipal Party Committee and Government. , carefully searched for its own shortcomings in terms of ideological style, work style, integrity and self-discipline, and organizational discipline. In the process of problem finding, in order to extensively solicit opinions and actively accept public supervision. In conjunction with the advancement of party members education activities, the company has carried out extensive opinion solicitation activities for users. It has set up a user opinion book at the company's window unit, opened a hotline service phone in the user's heating system maintenance department, and set up opinion solicitation channels in the company and toll halls. Box, 50 opinion forms were printed and distributed to users to gain an in-depth understanding of the opinions of the masses. In the process of actively accepting the supervision of masses' opinions, the company strengthened the supervision of the company's marketing services from within based on its own actual conditions, and established the company The Marketing Inspection Office is located in the same service hall as the Marketing Department. It assigns the company's heating area access, heat usage procedures, heating area, heat fee collection verification and other tasks to the Audit Office to break the monopoly from within. Effectively avoiding the occurrence of unhealthy tendencies and illegal profit-seeking incidents, the company has revised the service commitments, service terms, taboos, service codes and business scope in accordance with the unified requirements of Hulunbuir Antai Thermal Power Company's work style construction in the construction of rules and regulations. At the same time, based on the changes in marketing personnel’s job positions, the supervision positions of window staff have been updated, and all the above contents have been posted on the wall to facilitate user supervision.

2. The practices adopted in “rectification and improvement”

During the self-examination and self-correction work, the company carefully searched for existing problems through various forms, and through the investigation of the problems found We summarized and sorted out the main problems in the company's soft environment and organizational style.

First, the understanding of the soft environment construction is not high. Although we have been carrying out work style construction for many years, there are still some problems among individual employees. The lack of understanding of this work prevents these employees from taking the initiative to improve their service quality.

Second, there is a situation of poor heating quality. In recent years, the government has canceled all small heating boiler rooms in the city from the perspective of improving environmental quality, and a large number of old users have connected to the company for heating. pipe network, the heating systems of some old users do not meet the requirements of central heating parameters and the heating systems of some users are aging and need to be modified, resulting in poor heating quality for these users.

Third, the company’s heating system maintenance service quality is not good. With the property management of residential areas in Manzhouli City, the user’s indoor heating system should be maintained by the property company. However, some property companies have insufficient maintenance personnel and technical strength. For this reason, the company often shirks responsibility for the heating system, causing the user's heating system maintenance services to fail to keep up.

Fourth, the company’s “window construction” needs to be further improved, and the service behavior of window service personnel needs to be further standardized.

In response to the problems identified above, the company focused on rectification and improvement and made serious rectifications from the following aspects.

1. Pay close attention to learning and education, and correct service ideas. In the rectification and improvement work of soft environment construction, the company starts from the aspects of employee learning and education and corrects service ideology, combined with the comprehensive development of educational activities to maintain the advanced nature of Communist Party members in the company, and integrates the improvement of employees' service levels and service quality into During the activity, in the educational activities to maintain advanced nature carried out by branches, we organized window service employees to educate the important thoughts and ideals and beliefs of the "Three Represents", by hiring a group of municipal party committee lecturers to teach and holding symposiums, lectures, etc. Targetedly solve the outstanding problems of party members and window marketing personnel in the construction of soft environment. In professional ethics education, we organize employees to study the "Implementation Outline of Citizen Moral Construction", "Group Company Cultural Concept Manual" and other relevant articles, and in the laws and regulations During education, we organize employees to carefully study the "Contract Law", "Integrity and Self-Discipline Regulations for Workers in the Electrical Industry" and other learning materials. Through the study of the above contents and the exchange of experiences among employees, we have transformed employees' worldview, outlook on life and values. The existing confusion of consciousness has further clarified the boundaries between employees' right and wrong, right and wrong, compliance and violations, compliance with laws and regulations and violations of laws and regulations, and improved employees' understanding of the construction of soft environment and organizational style.

2. Broaden supervision channels and change service style. In order to ensure that existing problems can be rectified in a timely manner during the rectification and improvement work, the company has put pressure on itself, announced the company's service commitments to all hot users through TV stations, newspapers and the Internet, and actively accepted the supervision of hot users. At the same time, in order to restrain the behavior of window service personnel, the company also produced a supervision card for the construction of a soft environment and organizational style for window service personnel to record the construction of personal soft environment and organizational style, thereby enhancing the company's window service personnel

To improve the initiative and consciousness of high-quality service quality, in user supervision, we hired ten soft environment and work style construction supervisors composed of people from all walks of life to help the company find and correct irregular behaviors in the soft environment construction.

3. Strengthen window construction and optimize the service environment. In order to provide users with a good service place, we renovated the customer service hall in 20xx and built a civilized service window "Guangming Thermal Power Business Hall" with unified standards and characteristics of the electrical industry. The marketing department and Reli in the business hall The inspection offices work together to provide customers with a convenient service channel for heating policies, heat usage knowledge and heat usage business consultation and acceptance. The company's business employees in the service hall are uniformly dressed in work clothes and wear work ID cards. In order to achieve In external business and services, we must be open and transparent, standardize operations, and improve efficiency. The company has also formulated civilized service terms and service taboos for window service personnel, and strictly requires company employees to be civilized in their words and deeds when treating users, and to treat customers in a polite manner. Be enthusiastic, be patient when answering inquiries, take complaints seriously, repair faults quickly, measure and charge accurately, and provide timely service feedback. At the same time, in order to provide convenience to users, we are also equipped with drinking utensils, rest chairs, and reading glasses in the business hall. , pen and ink and other convenient facilities make customers feel at home.

4. Standardize employee behavior and establish a good service image. In standardizing employees' service behavior, the company started by strengthening employees' service attitudes, service methods, and service quality. In accordance with the requirements of the superior company, it formulated civilized language standards, requiring employees to eliminate industry "taboos" at work and strictly prohibit speaking to customers. We should not engage in misleading and "cold, hard, and horizontal" bad styles. At the same time, the company has clarified job responsibilities and job disciplines, requiring us to treat visiting customers with enthusiasm, patience, meticulousness, and thoughtfulness. We must not be perfunctory when dealing with users' doubts.

During the collection of hot fees, the company responded that some users did not trust marketers to charge door-to-door fees. After research, the company publicized it to users through TV media and encouraged users to take the initiative to pay fees in the business hall. At the same time, it launched a "customer-free and non-suing" campaign among all marketers. The "No Stopped Hot Charges" competition encourages marketers to impress customers with high-quality services and implement emotional reminders.

6. Increase equipment management and transformation efforts to improve the quality of heating. As a heating company, if there is no guarantee of high-quality and reliable heat sources, high-quality services will be impossible. Therefore, in the rectification and improvement work, the company regards improving the quality of heating as an entry point for the construction of soft environment. In order to improve the quality of heating in 20xx In the summer of 2016, the company invested 10***x yuan to conduct a comprehensive overhaul of the heating equipment at the old heat source point. Taking advantage of the small power load in summer, the company applied for a 20-day shutdown of the power plant units to eliminate the one-time power grid that affects the safety and quality of heating. The purifier has undergone technical transformation to improve the reliability of heating. In the winter heating period of 20xx, the company will increase the heating area by 6***x square meters, and the heating users will be close to *** households. In order to ensure that on September 25 The company's old heating users were heated as scheduled. The company overcame various difficulties such as the short construction period of the external network and the large number of new heat exchange stations. All employees gave up their holidays and worked hard from dawn to dusk every day in the construction of the heating pipe network. After more than two days, After months of hard work, heating was ensured as scheduled on September 25. In the initial stage of heating, in order to ensure the quality of heating in users' homes, the company required external network maintenance personnel and salesmen not to communicate with the property management about the situation that the heaters in users' homes were not hot. Without any hesitation, all marketers and maintenance personnel go into users' homes to assist users in modifying the heating system and discharging the gas trapped in the heating system, and touch the users with their true feelings.

In terms of arrangements to ensure safe production and improve heating quality, the company also set up a heating facility emergency repair team based on the actual situation of a large heating area this year. In order to ensure safe production and improve heating quality, Equipped with emergency rescue vehicles and tools. The production department and the heat inspection department made predictions on the area of ??heat load entering the network. The production department formulated a heating dispatch curve based on the increase in heating area and the investigation of weather conditions. The implementation of the above measures has made the company's heating production more scientific and efficient. Thermal operation is more stable and guaranteed.