Basic etiquette for receiving guests

Basic etiquette for receiving guests, as we all know, we all need to know some basic etiquette for receiving guests in foreign-related exchanges. If you don't learn the basic etiquette of receiving guests, it will be embarrassing to make jokes. Do you know the basic etiquette of receiving guests?

Basic etiquette for receiving guests 1 Basic knowledge of reception etiquette

First of all, welcome etiquette.

(1) For foreign and foreign guests who come to visit, negotiate business and attend the meeting, they should first know the trains and shifts that the other party arrives, and deploy personnel who are equivalent to the identity and position of the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should greet the guests politely.

(2) When the host greets the guests at the station or airport, he should arrive ahead of time, wait for the arrival of the guests, and never be late to keep the guests waiting. The guests must feel very happy when they see someone climbing up to meet them. If you meet late, you will definitely leave a shadow in your heart. No matter how hasty you are afterwards, you can't dispel the impression of dereliction of duty and dishonesty.

(3) After receiving the guests, you should first greet "You have worked hard all the way", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If it is a business card, you can send it to the other party.

Pay attention to the etiquette of sending business cards:

1. When exchanging business cards with elders and respected people, hand them in with both hands, lean forward slightly and say "Please walk slowly". When you want to get the other person's business card, you can say in a pleading tone, "If it's convenient for you, can you leave me a business card?"

2. As a person who receives business cards, read them carefully after receiving them with both hands. Never put it in your pocket without reading it, and never throw it on the table.

(4) When welcoming guests, prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.

(5) The host should prepare the accommodation for the guests in advance, help them to go through all the formalities and lead them into the room, at the same time introduce the accommodation services and facilities to the guests, hand over the exercise plan and schedule to the guests, and send the prepared maps or tourist maps, places of interest and other introduction materials to the guests.

(6) After the guest is delivered to the residence, the host should not leave immediately, but should stay with the guest for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as the background information of the guests participating in sports, local customs, distinctive natural landscapes, specialties and prices. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When leaving, tell the guests the time, place and way of next contact.

Second, hospitality etiquette

(a) when the person in charge of the guest is absent, it is necessary to clearly inform the other party where the person in charge has gone and when to return to the unit. Please leave your phone number and address to find out whether the guests will come to the company again or whether our responsible person will go to other companies.

(2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time.

(3) The receptionist should have an accurate leadership style and attitude when leading the guests to their destination.

1, the leader in the corridor.

Before the guests take two or three steps, the receptionist should coordinate the steps and let the guests go in.

2. Leadership style on the stairs.

When leading guests upstairs, guests should be allowed to walk in front and waiters should walk behind. If you go downstairs, the waiter should walk in front and the guests should walk behind. When going up and down stairs, the waiter should pay attention to the safety of the guests.

3. The leader in the elevator.

When leading the guests to take the elevator, the receptionist should enter the elevator first, and then close the elevator door after the guests enter. When they arrive, the receptionist should press the "On" button to let the guests get out of the elevator first.

4. Leadership style in the living room.

When the guests entered the living room, the receptionist incited them with her hands and asked them to sit down. After seeing the guests sit down, they can only nod and leave. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).

(4) sincerely serve tea.

People in China are used to receiving guests with tea. When receiving distinguished guests, special emphasis should be placed on tea sets. There are many things to disperse when pouring tea, and there are also many places to pay attention to when handing tea.

Basic etiquette for receiving guests 2 1, and know the situation.

As mentioned above, know who to visit, the number of people to visit, the ratio of male to female, the work level, the guest schedule, the arrival date, the number of trains to take, etc.

2. Accommodation arrangements

Arrange accommodation before the arrival of the guests, and make specific arrangements according to the national customs, identity and requirements of the guests and the principle of convenient transportation and accommodation. Attention should be paid to the cleanliness and quietness of the accommodation environment, whether the rooms are fully equipped and whether the service quality is satisfactory.

Step 3 welcome guests

According to the guest's identity, status, specifications and the specific situation of the unit, the reception specifications are formulated in advance. Ordinary guests can be greeted by business departments or office staff at stations (airports, docks, etc.). ), important guests should arrange relevant leaders to meet. When greeting, take the lead in shaking hands with the guests to welcome them.

Step 4 settle down the guests

After the guests arrive, they should be given a rest first. If you are a local guest, you can have a rest in the meeting room or reception room of the unit and provide tea. If you are a guest from afar, you should first introduce the guest into the pre-arranged room to have a rest.

5. Coordination schedule

After the guest's accommodation arrangement is ready, the receptionist can come forward to coordinate the activity schedule for the general guests. For important guests, leaders should come forward to further understand the guests' intentions and requirements, and negotiate the specific activity schedule. Finally, according to the determined activities and methods, print out the activity schedule and distribute it to each guest. Before saying goodbye to the guests, the receptionist should inform the guests of the place and time of eating, and leave their own contact information for contact at any time.

Step 6 organize activities

Do all the work and activities carefully according to the schedule, give feedback to the leaders in time for the opinions put forward by the guests, and meet the requirements put forward by the guests as much as possible.

Step 7 arrange a return trip

When you know the departure time of the guests, you should book air tickets and travel tickets and arrange people and vehicles to see them off. After arriving at the station (airport, wharf), guests should be properly arranged to wait and rest, and the guests can only leave after getting on the bus (plane, boat).