What is the purpose of China Telecom?

China Telecom's service philosophy is: customer first, service with heart.

Dedicated service is the inevitable requirement of "customer first". Dedicated service requires us to put ourselves in the user's shoes, do everything possible to provide services for users, take customer satisfaction as the main criterion for measuring service work, wholeheartedly meet customer needs, and strive to achieve customer satisfaction.

1, active service: think about customers first, be anxious about customers first, and stay ahead of the market.

2. Full service: Front desk service is the symbol, background service is the support, and network service is the foundation, closely combining "internal service chain" and "external service chain".

3. Differentiated service: Carefully subdivide the market, carefully design the scheme, and constantly introduce diversified products to meet customer needs and provide tailor-made services for customers.

4. Efficient service: based on customer relationship management, improve marketing channels, optimize service processes, improve service means, meet customer needs with efficient services, and create high benefits for enterprises.

5. Excellent service: improve the quality of customer service, touch customers with meticulous care, and achieve the best service at the best cost.