Excuse me: A customer accidentally bumped into the glass door of the shopping mall and was injured. Does the mall need to compensate customers?

As the manager of open public places, shopping malls should try their best to protect others' personal and property from damage and take necessary measures to prevent or mitigate the damage.

Shopping malls in social activities for the purpose of seeking benefits, should bear the corresponding security obligations.

Paragraph 2 of Article 18 of the Law on the Protection of Consumer Rights and Interests

"Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other places of business shall fulfill their obligations of safety protection for consumers.

Article 48 of the Consumer Protection Law

Business operators who fail to fulfill their obligations to protect consumers' safety and cause damage to consumers shall bear tort liability.

Extended data

1. In order to avoid customers' accidental injuries and the resulting economic and goodwill losses, shopping malls should pay more attention to details in the course of operation and implement the security obligations stipulated by law.

2. Take some humanized services and measures as far as possible, such as cleaning up ground stains in time and placing anti-skid mats.

3. Pay a little attention to or guide customers who are crowded or inconvenient to move, and set up safety warning slogans. In the case of third party infringement or customer injury, quickly establish and improve the safety and medical mechanism.