The funeral is no small matter, and there is no chance to start again.

Keep the details and temperature for the past life, outline the outline and curve for the present life, and let us walk into the life of a funeral worker:

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A phone, a pair of headphones, a pen, a pile of paper ... answering customers' calls and listening to customers' demands, her work seems to be no different from other customer service staff, but the industry she is engaged in has cast a mysterious veil over her work.

Funeral industry, which is not understood and accepted by ordinary people, has given this 87-year-old girl a great sense of accomplishment and mission, making her take life more seriously and treat life and death more openly than her peers.

She is Zou Yangchun, the customer service manager of Perfect Life. Graduated from funeral technology and management in 2008, engaged in funeral industry for 8 years. She is not used to laughing because she is afraid of having a negative impact on customers. A serious expression usually gives people a sense of solemnity, but besides, like other post-80s generation, she likes sweets, wants to travel, or is a horoscope.

"I am just an ordinary customer service staff." Zou Yangchun told me very seriously.

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The funeral is no small matter, and there is no chance to start again.

Asked about his understanding of this industry, Zou Yangchun said: "It is more tiring, more stressful and more tolerant of mistakes than other industries."

In September, 2008, I went to practice in Yuanshan Cemetery in Spring. In the second month of her work, she met with accusations that others might not encounter in her life: because she was unfamiliar with the work, she accidentally wrote the inscription in the wrong place, and the company's system and process were not standardized at that time, she failed to find the mistakes in time. After the family knew about it, they took more than a dozen street brothers and smashed the office with hoes and hammers. The leader was absent at that time. Zou Yangchun, 265,438+0 years old, faced the menacing family alone.

Zou Yangchun, 29, still has a lingering fear about this matter. "At that time, I was not afraid, and my mind was blank. I could only watch them waving hoes and hammers and vandalizing them until my family smashed the first floor and prepared to smash the second floor. I woke up and thought,' This is my fault and I have to bear it'. I don't know what to do to calm them down, but I know I have to stand up. The most sincere apology I could think of at that time was kneeling. "

Zou Yangchun, 2 1 year-old, knelt down in front of dozens of family members and onlookers, bowed to their families and apologized, and finally got their understanding.

"Actually, I didn't feel wronged at that time, but when my family came to comfort me, my tears suddenly came down." Zou Yangchun smiled. "Later, I put myself in the shoes and understood my family. This may be just a simple business for me, but for my family, this is the ultimate destination of the deceased, and I can't tolerate mistakes. "

Today, eight years later, Zou Yangchun always warned everyone who attended the funeral:

"The funeral is no small matter, and there is no chance to come back."

Every newcomer in the workplace grows up with mistakes, but there are not many opportunities for funeral people to make mistakes. After this incident, Zou Yangchun deeply rooted the word "earnest" into his bones, treated every business he handled cautiously, and put forward many valuable opinions on the improvement of the circulation system of Yuanshan Cemetery. He is rated as an "excellent employee" every year, and he is also the most admired person by many younger generations.

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The more you are afraid, the more you have to do well.

"At that time, I chose to enter the funeral industry. Do you expect to face these difficulties? "

"When I first started my internship, I thought I could finally get in touch with customers. I feel very happy. I thought I was a' professional' and I'm sure I can adapt to my job quickly. However, when I really work, I found that funeral is actually an industry with local characteristics. I not only need to be familiar with the cemetery process and local customs, but also ask me to observe and guide customers' emotions. This knowledge cannot be learned in school. "

For Zou Yang Chun, the real pressure is that after the customer signs the contract, every process of the work has to be verified repeatedly to feel at ease, which makes her nervous and nervous until the business report is made.

"Under such psychological pressure, I actually thought about quitting this industry and even quitting my job to rest at home for a month. However, I asked myself, is it because I am afraid of quitting? Why should I be afraid? If I am afraid to leave this industry, then I will leave other industries because of fear in the future. Such abandonment will only have a negative impact on my life. "

I told myself, "The more afraid I am, the better I should do."

Perhaps because he is used to life and death, Zou Yangchun's psychology is both soft and powerful. In her opinion, life is only a few decades, and in these decades, many people will die suddenly because of unexpected events, so when facing problems and difficulties, don't add regret because of escape.

Funeral industry is a special industry. Zou Yangchun did not choose to escape when he encountered setbacks. What right do we have to give up? In the process of solving the pain points in the funeral industry, we will encounter many difficulties, but I believe that as long as we unite as one, we will certainly be able to meet the new future!

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