Report on the work of the Government Service Center

In accordance with the requirements of the Municipal Party Committee and the Municipal Government to take the lead in developing and optimizing the environment, the Wanbolin District Party Committee and the District Government have established a complete, honest and efficient administrative system to simplify service procedures, improve service efficiency, and standardize administrative behavior. Service system to better provide services to citizens, legal persons and other social organizations, comprehensively optimize the development environment of our district, and establish the Wanbolin District Government Service Center.

1. Basic situation of the Government Service Center

The xxx District Government Service Center began preparations on October 15, 2002, and was officially put into operation on January 13, 2003. Located at No. 10 Technology Market, the total area is 648 square meters.

The Government Service Center is an institution directly under the district government. It is a department-level organization and is divided into two parts: the management layer and the business layer. The management has an office, a business department and an inspection department, and the business layer is the government service hall. The government service hall is located on the first and second floors. The first floor is equipped with electronic touch screens and electronic display screens. Service guides can be consulted at any time and relevant service information can be displayed. The third floor is the service center office and conference room. There are 31 service windows in the lobby, as well as a consultation service desk and a complaint center, which are responsible for handling the approval, verification, certification, license and other matters applied by citizens, legal persons and other organizations, and providing consultation, complaint and other services. In the early days of the establishment of the Government Affairs Hall, 29 units settled in the hall, and now 18 units have settled in the hall (the three departments of the Industry and Commerce Branch, the Local Taxation Branch, and the State Taxation Branch have withdrawn from the Government Affairs Hall and have jointly worked in the certificate application hall of the District Industry and Commerce Branch. The Bureau of Planning and Economics, the Public Security Bureau, Civil Air Defense, Disabled Persons' Federation, Commerce and Trade Bureau, Forestry Bureau, Water Conservancy Bureau, Justice Bureau, and Finance Bureau have long-term vacant positions). Resident units include: 14 windows on the first floor, Education Bureau, Planning Bureau, Land and Resources Bureau, Construction Management Bureau, Environmental Protection Bureau, Family Planning Bureau, Work Safety Bureau, Housing and Land Bureau, Labor and Social Security Bureau, City Appearance and Environmental Sanitation Bureau, Health Bureau, Culture and Sports Bureau, Statistics Bureau, and Civil Affairs Bureau; there are currently three windows on the second floor, including the Transportation Bureau, Price Bureau, and Agriculture Bureau. The main functions of the Government Service Center: The District Government Service Center is a comprehensive service organization integrating approval and charging, information and consultation, management and coordination, complaints and supervision.

1. Responsible for formulating various rules, regulations and management methods of the government service center, and organizing their implementation; responsible for the management and assessment of window staff.

2. Responsible for the determination and adjustment of entry and exit approval service items.

3. Responsible for the disclosure of the approval basis, charging standards, processing procedures, processing time limits, etc. of administrative approval projects of various departments of the district government.

4. Responsible for coordinating and supervising the operation of administrative approval projects.

5. Responsible for complaints from grassroots units and the public about violations and disciplinary violations by staff in the district government service hall; accept complaints about violations and disciplinary violations by staff at government service windows in various departments, townships, and streets.

The main functions of the Government Service Hall: The Government Service Hall mainly handles the examination and approval, verification, certification and license application applications of citizens, legal persons and other organizations, and provides consultation, complaint and other services.

1. Centrally handle and provide administrative approval services within the jurisdiction of the district.

2. Centrally accept and provide consulting services on relevant policies and regulations, service procedures, service requirements, investment guides, etc., and provide inquiry services on the process and results of approval service projects.

3. Implement an administrative approval operation mechanism with one acceptance, parallel approval, one charge, and completion at any time. Achieve "one-stop" service and "transfer within the region but not outside".

2. The work of the Government Service Center since its establishment

Since the official launch of the District Government Service Hall, under the leadership of the District Committee and the District Government, with the strong support and support of all relevant departments, With the cooperation, internal management is strengthened, external image is shaped, and all work is carried out normally, basically meeting the requirements of a good start and a good start.

(1) The work situation of the Government Affairs Hall since its establishment

1. Leaders pay attention to it.

The main leaders of the district committee and district government have always attached great importance to the work of the government affairs hall, treating this work as an important matter to optimize the development environment of our district. They have personally inquired about the operation of the hall and listened to the work reports of the person in charge of the hall many times. Promptly study and conscientiously solve problems that arise during the operation of the government affairs hall. In order to do a good job in the work of the government affairs hall, the district government promptly clarified that the district government office will be fully responsible for the management of the government affairs hall, arranged a deputy director to serve as the standing person in charge of the hall, manage daily work, and selected 2 people with strong sense of responsibility and comprehensive quality The taller comrades went to work in the hall. At the same time, most of the main leaders of the window units in the lobby of our district have a high understanding of the importance of this work and can provide active support and cooperation. Some department leaders are also able to proactively establish contact with the lobby to conduct joint research How to do a good job in window service.

2. Establish rules and regulations.

At the beginning of the establishment of the hall, we took the establishment of various management rules and regulations as an important basic task, and promptly introduced the attendance system, leave cancellation system, regular meeting system, computer management system, and complaint supervision management system, handling management system, etc., and formulated a series of rules and regulations such as the "Management Measures for the Government Service Hall of xxx District, Taiyuan City", the "Appraisal Methods and Assessment Implementation Rules for Window Service Personnel of xxx District Government Service Center", and optimized the development environment of the district Office documents were distributed, desk cards and badges were uniformly produced, and all employees were posted on the job. A complaint supervision hotline has been set up to accept supervision and reports from the masses at any time. While constantly improving various systems, we started with work discipline and paid close attention to implementation work. In addition to the monthly report to the lobby window, we also added a weekly report on the lobby situation. This not only ensured that all window staff were on duty during working hours, but also Ability to perform job responsibilities conscientiously. So far, there has not been a single complaint incident caused by improper approval and poor service in the Government Affairs Hall.

3. Do a good job in business.

Our district regards the construction of the district government service hall as the core task of the reform of the administrative approval system. In order to fully implement the "office automation" spirit of the municipal party committee and municipal government and better serve the public, the government affairs hall of our district specially invited software engineers from Beijing Computer Company to inspect all windows of the hall on the office system software used by the government affairs hall of our district. The staff has received special training and achieved good results. At present, the lobby has basically fulfilled the promise of window acceptance and on-time completion. Further implement the "lead responsibility system" and "lead accountability system". After people enter the hall, the first person they ask is the first person responsible. They must provide a warm reception. Matters within the scope of their duties must be handled immediately. Things that do not fall within the scope of their duties must be provided with guidance and services. Since the internal LAN in the lobby does not play a role, the lobby cannot yet implement a "one-stop" office model. From the time the hall was put into operation on January 13, 2003 to the end of August 2004, 2936 items were received, 2936 were completed, and the completion rate was 100. All matters handled were handled immediately and could be handled at the window in a timely manner. So far, only the District Family Planning Bureau, District Culture and Sports Bureau, District City Appearance and Environmental Sanitation Bureau, and District Statistics Bureau can carry out normal business in the hall. Most of the windows of other departments are "closed."

In June, based on the actual situation since the operation of the district government affairs hall, under the arrangements of the deputy district mayor xxx, the director of the government office xxx, and the head of the government affairs hall director xxx, the government service center issued a questionnaire to the 24 departments stationed in the hall. (The Industrial and Commercial Bureau, the National Taxation Bureau, and the Local Taxation Bureau have moved to the certification hall of the Industrial and Commercial Bureau in accordance with the unified arrangement of the district government; the Public Security Bureau, the Civil Air Defense Office, the Disabled Persons' Federation, the Commerce and Trade Bureau, the Forestry Bureau, the Water Bureau, the Justice Bureau, and the Finance Bureau have no one who has asked for leave for a long time. ) conducted a survey on the approval items of the entry hall. The survey results show that there are 32 approval items from 8 departments that can be settled in the government affairs hall, including: 3 items from the Civil Affairs Bureau: (1. Approval for associations 2. Approval for private non-enterprise units 3. Welfare institution approval); Statistics Bureau 5 items: (1. Application for "Statistical Survey Registration Certificate" 2. Change of "Statistical Survey Registration Certificate" 3. Review of "Statistical Survey Registration Certificate" 4. Cancellation of "Statistical Survey Registration Certificate" 5. Handling of statistical illegal cases); 2 items from the Construction Management Bureau: (1. Preliminary review of 2. Approval of changes in urban trees and occupation of green space); 6 items from the Planning Branch: (1. Application for "opinion on site selection for village construction projects" 2. Acceptance of application for "Village and Town Construction Land Planning Permit" 3. Acceptance of application for "Construction Project Planning Permit" 4. Application for "House Renovation Permit" 5. Application for "store name plaques, temporary advertisements" Acceptance of Planning Permit 6. Acceptance of application for "Construction Project Planning Acceptance"); Transportation Bureau 2 items: (1. Acceptance of opening and closing of "Road Transport Certificate" 2. Acceptance of opening and closing of automobile maintenance enterprises); Family Planning Bureau 3 items: (1. Apply for the "Migrant Population Marriage and Childbirth Certificate" for the floating population. 2. Verify the pregnancy test certificate for the married women of childbearing age among the floating population. 3. Verify the "Migrant Population Marriage and Childbirth Certificate" for the self-employed households among the floating population. ; Approval and countersigning for decoration of structures and other facades 5. Night scene lighting lt; review 6. Raising poultry and livestock lt; countersigning , business card production 3, printing 4, chess and card preliminary review 5, audio and video products preliminary review), the other departments claimed that they had no business and could handle it in the lobby.

4. Provide good service.

In order to ensure the implementation of window services and facilitate the masses, we have installed 16 extension phones, placed 3 water dispensers and an 80-liter electric hot water tank. In June 2004, under financial constraints, Under the circumstances, 6 electric fans were purchased for the lobby to provide a comfortable office and service environment for the lobby window staff and service workers. The service hall on the first floor is equipped with electronic touch screens, electronic displays, service guide bulletin boards and consultation service desks to provide consultation, service and other services at any time. We also printed more than 500 copies of the service guide for the Wanbolin District Government Service Center and more than 10,000 copies of the service guide for window units, and distributed them to grassroots units and the public, which had a good publicity effect.

(2) Problems existing in the current operation of the government affairs hall