Road rescue detailed data collection

Road rescue refers to the emergency rescue of automobile roads, providing on-site minor repairs and other services for faulty car owners; At the same time, it also refers to the road rescue of traffic accidents, including the treatment of the wounded and road guidance. Generally speaking, road rescue is charged, but the way of charging is slightly different.

Chinese name: Road rescue includes: automobile emergency rescue, wounded rescue and other foreign rescue concepts: restoring driving function: reducing casualties and property losses in traffic accidents. Foreign rescue, domestic development, and foreign rescue road rescue services have long been very mature abroad. A relatively perfect emergency rescue system has been formed in the aspects of emergency rescue laws and regulations construction, organization setting, rescue team, emergency rescue scheme decision-making and support guarantee system, which has played an important role in reducing casualties and property losses in traffic accidents. The United States has established a complete "Emergency Medical Service System (EMS)" nationwide. Although this system is used to provide emergency medical assistance to the injured in traffic accidents, it pays more attention to the allocation of medical resources and the formulation of emergency plans. On the basis of existing medical resources and emergency measures, Germany has formed a set of special rapid response and emergency rescue mechanisms for traffic accidents. Western developed countries have many advanced experiences and successful practices in emergency rescue of traffic accidents. From the perspective of rescue agencies, the rescue concept of western countries is to resume driving, that is, to let the stalled vehicles continue driving in the shortest time. To achieve this goal, there are high requirements for on-site quick repair, including the skills of quick repair personnel, quick repair equipment, spare parts and so on. Domestic Development Since the 1990s, with the gradual increase of car ownership in various places, traffic accidents have gradually increased, and road rescue has begun to develop: rescue functions are cross-linked. On June 65438+1October 10, 2002, the Ministry of Public Security and the Ministry of Health jointly issued the Notice on Establishing a Rapid Rescue Mechanism for Traffic Accidents, explicitly requiring all localities to establish a rapid rescue mechanism for traffic accidents. Realize the "1 10", "120" and "122" emergency information linkage feedback system, and effectively improve the on-site first aid ability of traffic accidents. Some provinces and municipalities directly under the central government have also set up road traffic rescue committees, and counties and cities have also set up corresponding committees to guide the emergency rescue work of traffic accidents in their respective regions. In urban life, road traffic emergency rescue work can rely on urban emergency rescue system. The system construction and emergency network of urban emergency center and its affiliated emergency network are relatively mature, and four modes of Beijing, Guangzhou, Shanghai and Chongqing have been initially formed in China. Urban emergency rescue system integrates various information and communication resources. The 1 10 alarm service desk,1/9 fire alarm, 120 first aid and 122 traffic accident alarm station are integrated into a unified command and dispatch system, which not only forms a unified dispatching platform for all departments, police districts and police types, but also solves the problem. Make China's traffic emergency service more perfect and mature. With the development of social economy, the improvement of social security system and the further coordination of public security, health, fire protection, municipal administration, insurance and other departments, China's road traffic accident emergency rescue work should strengthen road rescue management from relevant national laws and regulations or local regulations, and clarify the competent departments or administrative regulations as soon as possible. Give full play to the unified overall rescue force, develop rapidly and efficiently, ensure traffic safety, reduce accident losses, ensure the safety of life and property, and build smooth and harmonious traffic. The rescue forces are gradually concentrated. In the early days, the after-sales and financial insurance industries of some high-end cars generally provided free exclusive high-end services for some high-end members. So far, this service has developed to a quite mature and universal level, and the service quality and service area are relatively mature. With the expansion of market demand, in addition to providing free services for members or institutions, there are also rescue service cards. As long as you pay a small amount of money, you can enjoy free rescue service within the prescribed time limit. This is also a great convenience for a group of modern young people who often drive out and don't like to do it themselves, but only like to drive, female driving friends and so on. General bank insurance and even other high-end clubs provide free supporting services for members, such as Sinopec's fuel card. Among several professional rescue services that can truly cover the whole country, including Mondial (Allianz Global Rescue), China United Automobile Alliance, Lu Hua Rescue (Fu Man International Rescue China Subsidiary), International SOS, Cheche Card, Sinopec, Ping An Insurance, etc., Checheka's rescue team is the first in China to pass the international IOS900 1-2000, and it is also the first to truly achieve seamless nationwide coverage. Standardization At present, China's automobile rescue market is gradually moving towards a standardized track, from decentralized disorderly management to centralized network management, from customer implementation to customer service, and from closed to open. With the advent of the information age, it is becoming easier and easier for car owners to get rescue services. First of all, with the market demand, professional rescue service management companies came into being, which integrated automobile manufacturers, automobile dealers, professional rescue organizations and customers, and formed a standardized, professional, legal, humanized and fast service with vehicles as the carrier, service as the guidance and the goal of solving customers' urgent needs. Secondly, brand 4S stores are also equipped with professional rescue vehicles, which have rescue service functions for brand vehicle customers and customers in need. Thirdly, professional rescue teams/departments gradually broke away from 4S shops and traditional overhaul factories and started to set up companies to operate independently. Equipment is built in the vast rural areas, with scattered rescue forces and lack of rescue funds. The number of emergency rescue equipment is insufficient and the technology is backward. In particular, a considerable number of township hospitals do not have ambulances, and some county-level hospitals have already extended their service. In the event of a major traffic accident, these areas have to mobilize rescue equipment (such as vehicle wreckers) from other places. Rescue vehicles can't start in time, so they choose the best rescue route and are unfamiliar with the scene of the accident, which delays the rescue time of the accident and seriously delays the precious rescue time. The unified deployment of rescue vehicles belonging to China's road traffic accident rescue agencies, such as traffic police, insurance companies and ordinary rescue enterprises, can also improve rescue efficiency. At present, the traffic police detachments and brigades in large and medium-sized cities in China have compiled corresponding emergency rescue plans for general traffic accidents and serious traffic accidents, and the plan clearly requires the division of labor between the traffic accident rescue headquarters and rescuers. Since 2000, the number of people killed by traffic accidents in China is about 654.38+million every year, and nearly 300 people die from road traffic accidents every day on average, with a fatality rate of about 654.38+07%, which is nearly 9 times higher than the 2% mortality rate in developed countries. About 60% of people who died in road traffic accidents in China died on the way to the hospital or died in the hospital. Taking the number of traffic victims at the time of the accident as the grading condition and avoiding treating serious accidents as "ordinary" traffic accidents can greatly save the injured in traffic accidents. Strengthen the traffic control at the scene of the accident and pay attention to the medical rescue of the wounded. Provide a good order for on-site rescue work, reduce traffic congestion caused by traffic accidents, provide information services for vehicles and pedestrians passing through the scene within the accident scope, and provide vehicle bypass schemes when necessary to ensure safe and smooth road traffic and avoid secondary accidents. Do a good job in traffic infrastructure maintenance, on-site traffic order guidance and road traffic guidance in front of the accident, lift the accident traffic control after the accident is handled, and provide traffic recovery information services. The practice of strengthening the golden one-hour ambulance system in France shows that the survival rate of seriously injured people in traffic accidents within 30 minutes is 80%, and the survival rate within 90 minutes is only below 10%, while in China, about 40% of traffic accident deaths are on the spot and 60% die on the way to hospital. According to the data of China Ministry of Health, among the 65,438+0,000 traffic accident victims, only 65,438+04.3% arrived at the hospital by ambulance. This is the "golden hour" rule of medical rescue. The more timely the injured are rescued, the more likely some critically ill patients are to save their lives. After a traffic accident, the first people who arrive at the scene are often the unprofessional rescuers of passing drivers and passengers. These unprofessional rescuers are the people who are most qualified to take measures to rescue the injured at the "golden moment". Therefore, it is suggested that everyone who applies for a motor vehicle driver's license must receive the necessary first-aid knowledge training from medical institutions and master the preliminary rescue skills for injured people at the scene of traffic accidents. And the corresponding traffic laws and regulations have been promulgated, which legally stipulate that vehicle drivers passing through the accident site have the responsibility and obligation to rescue the injured and send out distress signals. Standardize the development of service industry and standardize the road rescue industry. The rescue company clearly marks the price, and consumers can choose at a glance. Now this kind of road rescue service card has different brands to choose from on Taobao, Paipai, Alibaba and other networks, so you can compare the service quality, service scope and price. Relevant functional departments should improve relevant laws and regulations, standardize fees, operations and services, and prevent this growing market from developing freely. Instead, we should set a guiding price for cars with various displacements under all possible circumstances and determine the range in which enterprises can float up and down. The automobile road rescue industry is derived from the automobile maintenance industry and developed. We should integrate the enthusiasm of relevant functional departments, support and cooperate with each other, introduce industry norms as soon as possible, and unify the service standards and quality of automobile road rescue. Unify a special department to manage this industry, promote the development of the whole industry, such as auto repair shops, auto repair workshops and professional auto road rescue companies, and meet people's increasing demand for car travel. Extend the rescue service, improve the rescue network, build a national self-driving circulation service platform, draw lessons from international operational experience, and provide professional support and technical support in management mode and service standards. Construction of automobile road rescue network to provide protection for self-driving travel, construction of national go on road trip Road Rescue Service Station as a professional service network to provide fast trailer rescue service, and construction of activity base or camp in go on road trip to undertake the great responsibility of providing professional service guarantee for self-driving travelers. Build china automobile dealers association Auto Club Branch and improve the national auto club industry organization. Accelerate the road rescue service system constructed by call center system, GPS positioning system, customer relationship management system and decision support system to solve the optimal allocation of service resources for self-driving car owners. A nationwide free road rescue service will be established. Many maintenance companies organized by E-Repair Alliance will help each other and provide free rescue services for car owners in any city. The alliance is being established, such as power supply service, emergency oil transportation, emergency water supply, tire replacement and trailer traction. , completely free. Make enterprises and car owners win-win cooperation, mutual benefit, and ensure safe travel. At present, China's automobile maintenance and rescue market mainly faces the following problems: first, the rescue enterprises are small, scattered and weak, and it is difficult to become a climate; Second, the service is not standardized, the price is not uniform, and the phenomenon of cheating customers continues; Third, people's awareness of the automobile rescue industry is not high; Fourth, some enterprises have low quality employees and backward rescue methods, so they cannot provide high-quality rescue services.