Summary of the work of the University Logistics and Property Department in the first half of the year

Summary of the work of the logistics and property department of the university in the first half of the year (5 general articles)

Time always slips away inadvertently, and our work has come to an end again. The hard work of the past period has been Hard work will definitely make you improve more at work! Let us summarize it well and record it in the work summary. So the question is, how should I write a work summary? The following is a summary of the work of the logistics and property department of the university in the first half of the year that I carefully compiled (5 general articles) for your reference. I hope it can help friends in need.

Summary of the work of the University Logistics Property Department in the first half of the year 1

In the first half of the year, under the leadership of the Market Management Center, the Property Department followed the "management, safety, improvement, With the strategic goal of "development", we strive to establish rules and regulations and build a workforce, with sound management rules and regulations and a workforce capable of fighting tough battles to ensure that we do our jobs well and achieve the goals of safe production and increasing revenue and reducing expenditures.

1. Establish sound rules and regulations.

In accordance with the deployment of the head office, under the leadership of the market management office, we will continue to improve the division of job responsibilities, job descriptions, and daily work processes for market property department managers, maintenance employees, and cleaning staff to ensure a complete Rules and regulations are used to ensure that all the work of the property department has rules and systems to follow; to enable each employee to clarify their job responsibilities and daily work content, and to clearly know which employee should do what work at what time; to organize complicated tasks Property management work is broken down into teams and individuals, and efforts are made to ensure that everyone fulfills their responsibilities and makes the best use of them; each employee has his own scope of work, his own work goals, and his own responsibilities; all employees are gathered together capabilities, and strive to do a better job in market allocation.

2. Provide skills training for employees.

Due to various reasons, the water and electricity maintenance team of the Market Property Department is very unstable, the overall professional skills are not high, the theoretical knowledge of power supply and distribution is lacking, and the professional operating skills are not standardized; formulated at the beginning of the year in accordance with the requirements of Xinji Corporation An operational skills training plan for water and electricity maintenance employees in the North Block of Xinji was formulated, and was implemented in strict accordance with the plan and submitted to the market for approval.

The three markets in Xinji North Block are different from other markets. They are all 10kv high-voltage incoming line users. They are equipped with 8 sets of self-owned distribution transformers of different sizes and models; according to the National Electricity Supervision According to the regulations of the committee, only personnel with a "High Voltage Network Access Permit" can operate to avoid accidents; in order to popularize basic power distribution management knowledge, simple switching operation skills, general safe electricity use knowledge, and simple electricians, the Property Department Calculation issues; with the cooperation of the market management office, we have carefully prepared the daily inspection requirements and precautions for power distribution and electrical equipment, the switching sequence for power outages, simple calculations of insurance coefficients, simple installation calculations, etc.*** Twenty simple and practical operating skills test questions will be conducted to popularize skills in March and when new employees start working in the company.

In early May, in order to check the firmness of employees’ mastery of basic operating skills and to check the deficiencies and deficiencies of individual employees’ professional knowledge, a mock exam was conducted using the same change of test questions to urge all existing employees to continuously Learn professional knowledge and lay a good foundation for safe production.

3. Strive to achieve safe production.

Safety is the primary productive force. Only by tightening the string of safe production can we achieve good economic benefits; in order to achieve this goal, the Xinji North Block Property Department started to establish power supply and distribution facilities in January A monthly safety operation inspection system; large fixed asset facility maintenance and operation files; property water and electricity maintenance logs; in order to avoid being a formality, all safety inspections are attended and everyone signs, and the market conducts irregular inspections and re-inspections.

Regular inspections of climbing tools, insulation tools, and maintenance tools are carried out; measures such as matching new and old employees for construction and merging the two markets on duty are implemented to ensure safe production.

4. Strive to increase revenue and reduce expenditure.

The seasoning market paid 277,628.91 yuan in water and electricity bills from January to April, and collected 289,530.40 yuan in water and electricity bills from January to April. (Utility bills from May to June will be collected from July 8th to 10th)

The kitchenware market has carried out eight energy-saving transformations in the past six months: 1. The lighting on the first floor will be turned off by half every day and only the monitoring area will be lit. The two transformations have reduced the original 69 40w daily lamps to the current 27 lamps, reducing theoretical electricity consumption by nearly 20 kilowatt hours per day without affecting lighting and monitoring, and reducing electricity consumption by 6,000 to 7,000 kilowatt hours per year, including lights. The other costs of tubes and electric rods can be saved even more. 2. The lighting headlights on the second floor will be reduced by two-fifths. 3. Reduce two large spotlights on the periphery of the market while ensuring safety. 4. Strictly control the usage time of Ximen Electronics display screens in the market. 5. The power supply to eight escalators and four freight elevators is stopped when not in use, which not only reduces the no-load loss of the equipment, but also increases the service life of the equipment. 6. Transformer No. 3 is confirmed to be out of operation. 7. The Jinbei Road billboard originally had 12 spotlights. Now that the Jinbei Road lighting project is being implemented, the power outage of the spotlights will not affect the advertising effect. 8. Conduct monthly evaluation of office electricity consumption and strive to reduce office electricity consumption. The percentage of market-charged electricity consumption in the total market electricity consumption gradually increased from 30.7 in January, 36.3 in February, 35.1 in March, 47.67 in April to 53.76 in May.

Freight elevators and escalators are complex electrical equipment. The state stipulates that maintenance must be entrusted to a professional maintenance company with certain qualifications. In order to reduce expenses, all employees of the property department studied hard and went to the bookstore to buy back several pieces of equipment. I bought a set of professional books on elevator and escalator maintenance, and learned and operated them at the same time. In the last opportunity to ask the elevator company for maintenance, I learned the repair and troubleshooting techniques for simple faults. This changed from the previous four or five months when elevator faults could not be repaired. One elevator remains in use. Currently, all four elevators and eight escalators can operate normally, ensuring that the equipment is in good condition and ready for use at any time.

5. Do your best to keep the market clean.

At the end of last year, the cleaning work of the two markets was contracted to local villagers. Due to the large changes in the cleaning staff, the original cleaning tasks per capita were less than half of the current workload. You can imagine the difficulty of the work; after patience With meticulous work, the cleaners in both markets were basically able to complete the day's cleaning and cleaning tasks; during this year's multiple major inspections to create a national civilized and hygienic city, the sweat of all the cleaners' hard work was used to restore the cleanliness of the market. Good image of hygiene.

6. Problems that need to be solved urgently at work.

1. Due to the large differences in the professional skills and personnel quality of water and electricity maintenance personnel in the market, the results of the basic skills test for daily operations in May were not good, and many simple knowledge and daily operation skills that should be known and understood were not mastered. , Professional skills training is urgent.

2. The situation of safe electricity consumption in the condiment market is relatively severe. The ratio of charged electricity in the kitchenware market to the total market electricity consumption needs to be further increased. In future work, strict management must be carried out to plug leaks and fill gaps.

3. There are many complex electronic equipment in the kitchenware market, such as the use of control software for electronic display screens, the use of complete sets of automatic fire alarm equipment, and the maintenance technology of electronic monitoring equipment. Currently, we have not mastered it.

4. Annual inspection of elevators and escalators. Summary of the work of the Logistics and Property Department of the University in the first half of the year 2

Our work in the first half of xxxx closely focused on the general policy of planning and managing the group company, improving quality, assessing the situation, and advancing with the times, and always practiced serving the group The overall goal of contributing to the construction and development of the company has strengthened the internal management of the company and the cultivation of employees' own qualities. They have continued to innovate, worked hard to complete various tasks, and achieved some results. Now we will summarize the main work completed, some experiences at work, and Report on some existing problems and work plans for the second half of the year:

1. Sort things out, focus on management, and establish an image

After we officially took over the property from Sichuan people in January, we will first Sort through the many clues and quickly sort out the main and urgent things. First, focus on management, promote efficiency, and build image.

In the final analysis, the management of a community is to provide various satisfactory services to the owners. And all this depends on the quality and ability of the service provider. Not only do you need a good attitude and a good service concept at work, but you also need professional management. In this regard, the company has formulated a refined management system, clear process procedures, and well defined responsibilities, so that property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness, and establish corporate image. We provide targeted training on employees' professional ethics, etiquette, behavior and professional skills, so that on-the-job employees can quickly meet service requirements. Excellent service establishes a good image for the company.

2. The Spring Festival creates a happy, festive and peaceful atmosphere for the community

Before the festival, we organize cleaning staff to clean the public facilities, corridors, parking lots, courtyards, Garbage in flower ponds and lawns was thoroughly cleaned and emptied, and dead spots were rectified; security personnel were organized to conduct training on festival safety precautions, a safety emergency plan was formulated, division of labor was clarified, responsibilities were implemented, and measures were strengthened; Fireworks and firecrackers setting areas and designated setting points are inspected by dedicated personnel; before the festival, engineering maintenance personnel thoroughly inspected and repaired various public facilities and equipment in the community to ensure that water, electricity, heating and various facilities were maintained during the festival. The normal operation of the equipment; in order to create a festive atmosphere, we hung lanterns and placed mascots on the gates and courtyards of the community. We hung lanterns and slogans on the courtyards, trees and rockeries. We also pasted Spring Festival couplets and gave away gifts to the unit doors in the community. With the word "Fu" in the name of "Fu", the owners were given phone cards for repair service, posted warm reminders, and at the same time sent condolences to xx households representing the owners in areas A and B. Sincere, warm and fast service ensures the warmth, peace and safety of the community festival; on the Lantern Festival on the 15th day of the first lunar month, with the strong support of the group company, we successfully hosted a "Busting Lantern Festival Song and Dance" in the community courtyard "Meeting", wonderful performances, warm applause, and cheerful laughter pushed the festive atmosphere to a climax.

3. Rectify existing problems in the community and use facilities and equipment to carry out system maintenance

In order to completely change the community owners’ views on the property, and also to completely solve the problems that the community has experienced over the years There are some existing problems. After the Spring Festival, with the strong support of the group company, we began to repair the private houses and public facilities and equipment in Areas A and B, and thoroughly renovated the environment. We have invested more than xx million yuan to replace xx unit doors in the community, cleared out debris from xx heating and water supply wells, repaired and replaced xx pipe well valves inside and outside the building, detected and repaired xx roof leaks for more than xx households, and replaced more than xx pieces of household glass. , repaired the window frames of more than xx households, cleaned xx sewage wells and 4 septic tanks in the community, repaired and widened the road surface by more than xx meters, and replaced the monitoring equipment in areas a and b. In addition to the above overall major repairs, we also received more than xx maintenance orders and visited more than xx households. The owners' satisfaction rate with us reached xx or above. We received 3 complaints and successfully coordinated and resolved them.

4. Establish complete files and conduct annual inspections of various procedures

In order to strengthen the company's internal management and facilitate better service to owners, in April we will provide the property management company with the required and missing information The archives and information were retrieved and archived one by one from the relevant departments, and then annual inspections of various procedures were carried out, and the annual inspections of procedures required by the relevant departments were successfully passed and completed in advance.

5. Greening and beautifying the community

In order to further improve the environment of the community, with the support of the group company, we have planted more than xx juniper trees and decorated many xx pots of flowers beside the rockery. Plant xx flowers, and at the same time weed and prune the previously planted flowers and trees. The carefully decorated community has a completely new look.

6. Strengthen publicity and cooperate with urban management and communities to complete city creation work

Property services are not only rational behavioral services, but also include humanistic ideological education and influence.

While improving the environment of the community, we also promoted the concept of city creation, fire protection knowledge, owners' behavioral rules, etc. through advertising columns to the owners. We successively displayed xx publicity plaques and posted more than xx pictures of Tianjiao Street on city creation with the participation of all people. Publicity advertisements, and distributed more than xx questionnaires for citizens of civilized cities and more than xx copies of "Instructions for Citizens of Creating a National Civilized City". Through these publicity campaigns, the majority of owners have greatly improved their own quality and city-building awareness.

At the same time, we also pay attention to the establishment of company culture. We mobilize our employees to study the corporate culture seriously, click on the group company website to understand the growth process of the group company, and cultivate employees' awareness of loving the company. We also actively In the past six months, we have submitted 4 articles for the company, and all 4 articles have been adopted and published by the website. We also sent 5 manuscripts to the Property Inspection Brigade about the property management of our community. Among them, the article "We Want to Move God" was published in 6 issues of the Property Special Issue.

7. Cooperate with the group company to complete the preparations and follow-up work for the groundbreaking ceremony of Area C

On May xx, except for the personnel on duty, all other employees were dispatched Arriving in Area C, we successfully completed the tasks assigned to us by the group company by cleaning the sales department, arranging the venue, including placing colorful flags, placing flowers, etc., and were responsible for maintaining order, safety and sanitation at the venue, and handling the aftermath of the venue. matters. In this activity, our team's service skills have been trained, and the team's own quality has been well demonstrated. Summary of the work of the University Logistics Property Department in the first half of the year 3

Looking back on the work of the past six months, under the care of leaders at all levels of the group company, all employees of Songjing Garden Property Company have always done a good job in various tasks with full enthusiasm. Work, carry forward the spirit of love and dedication, hard work and hard work, successfully completed various tasks and achieved good results. The work in the past six months is summarized as follows:

1. Customer Service Department:

1. Fee collection work

The focus of the work in 20xx is the collection of fees. Songjing has delivered 1,174 rooms, 1,192 households have moved in, and property fees of 978,241 yuan have been collected, with a charge rate of 100. Due to problems left over from the project, some owners used various excuses to postpone or refuse to pay property management fees and other related expenses. The service center of the management office does the work of each owner patiently, thoroughly and meticulously: timely coordinating various departments to solve the owner's indoor problems; frequently visiting the owner to understand the owner's needs, and follow up in a timely manner to obtain the owner's feedback. Praise and recognition, thus increasing the fee collection rate.

2. Owner (resident) satisfaction survey and complaint handling In the first half of this year, the Songjing Property Management Office Service Center closely followed up on maintenance work. According to the actual situation, return visits to the owners and record them on file.

(1) Hold a regular work meeting every Tuesday. While summarizing the work, actively and fully listen to the voices, opinions, rational suggestions or criticisms of grassroots employees.

(2) Carry out team activities from time to time. Organize employees to carry out publicity activities such as caring for hygiene and caring for the surrounding environment of the community to enhance the cohesion and centripetal force of employees.

3. Community activities carried out

In the first half of the year, in addition to solving the immediate problems of the owners in a down-to-earth manner and providing good services to the owners, did the Songjing Property Management Office Service Center Developing community activities that suit the owners' preferences is also an important factor. A series of community activities were carried out: according to the needs of the elderly owners, we tried every means to arrange event venues for them, and provided an entertainment venue for them outside the restaurant, which was well received by the elderly owners.

2. Order Department

The main job of the Order Department is to do a good job in the "three managements" of public security management and fire management. First, in the public security management work, since January this year, we have increased management efforts, formulated multiple management plans, controlled the posting of advertisements in the park, and cooperated with relevant departments to move various furniture and other items to the owners' homes.

Second, in the traffic management work, since January, we have done a good job in charge management of vehicles entering and exiting the underground parking lot, and increased the inspection and supervision of vehicles entering and parking in the underground parking lot of the community. Registration management.

Third, in the fire management work, from January to now, the company has conducted a comprehensive inspection of the fire equipment in the residential buildings, and has done a good job of recording the occurrence of effective fire accidents.

3. Environmental Maintenance Department (greening maintenance, sanitation and cleaning)

First, in terms of greening maintenance work, at the beginning of spring, we carefully maintain the flowers, plants and trees in the park, spraying regularly Water, based on the actual surrounding terrain and the growth habits of the seedlings, paid attention to details and replaced some seedling varieties in the park. And in the maintenance work, fertilizing, spraying pesticides, and even watering are all targeted.

Second, in the work of environmental workers, employees were first trained, and the inspectors supervise and follow up every day

They ensured the sanitation and cleaning of various areas of the environmental workers, and supervised and corrected their unreasonable operations. , solve problems in a timely manner when problems are discovered, and encourage their environmental work to meet the company's standards and requirements.

4. Work plan for the second half of the year:

1. Carry forward the corporate culture of Yuanwei Property, build a property management brand, and strive to put Songjing Property on a regular management track.

2. Further improve the internal attendance management system, improve the quality of employees, show a good image of the company, and strive to complete various tasks assigned by superiors. It has brought the property fee collection work of the community to a new level. In the first half of the year, the work tasks assigned by the company leaders were successfully completed.

3. Carry out property management professional knowledge training for employees and enhance their awareness of property management services. Summary of the work of the University Logistics and Property Department in the first half of the year 4

1. Completion of economic goals

Our center has always regarded economic benefits as the goal of management, and all management work is carried out around increasing income. After Efforts have been made to achieve the following results:

(1) The property fee *** is xx yuan for xx households, and the area is xx㎡

(2) Other paid service fees are xx yuan

2. Engineering Maintenance

(1) Deputy Director Xu Lei is familiar with the electrical equipment on the west fourth floor, and perseveres in finding ways to solve the shortcomings in the electricity management of merchants on the west fourth floor, and actively Coordinated with the Agricultural Bank of China to renovate the power lines, which laid a good foundation for the later collection of water, electricity and property fees on the west fourth floor.

(2) Excellently complete the emergency repair and repair of public equipment. In March, the main water pipe in District D burst, and in May, the box transformer switch was damaged. While Xu Lei contacted the construction team, he led Hu Yuan and Lu Yao to work overtime overnight to carry out emergency repairs. After staying up late, he continued to work without rest during the day, without asking for any support. If there are any complaints, the repair work will be completed in the shortest time to ensure that the merchants’ water and electricity are normal.

(3) Repair and maintain elevators, fire-fighting equipment and central air conditioners on time. Make the park equipment operate normally.

3. Increase revenue and reduce expenditure

(1) With the participation and help of company leaders, we won the right to attract advertising space in areas C and D for five years.

(2) Negotiated with the engineering department of the group company and the industrial park to resolve the issue of the allocation of damaged spare parts in vacant rooms in the mall.

(3) Through fire management, we provide paid services for fire protection facilities and equipment that have been damaged by merchants, thereby increasing income and improving fire protection levels.

(4) In response to the water loss problem in the mall, actively search for the source of the loss, identify the leakage point, and actively contact the organization for repairs to reduce losses. At the same time, organize the preparation of relevant materials and submit them to the project to coordinate the solution of water loss funds and recover the losses. .

(5) Increase efforts and continuously take measures to reduce public water consumption.

(6) Save and utilize office equipment, cleaning, security and other service tools and low-value consumables to reduce purchase applications.

4. Shopping mall management situation

(1) Customer Service Department: Customer service staff Li Sen and Zhang Xia have made great efforts in collecting property fees, water and electricity bills, and patiently reported to the industry Explain to the customer and handle the relationship flexibly and carefully. Treat customers politely during reception services, solve problems for owners, and gain praise from merchants. Up to now, the collection rate of property fees and water and electricity bills has reached above x, showing good professionalism and excellent business skills.

(2) Standardize the cleaning service, formulate standard supervision, implement the district responsibility system, appoint people, positions, and work content, and implement a weekly inspection system to effectively mobilize enthusiasm. With few people, low costs and on-duty tasks, the cleaning service tasks are completed and the quality of the mall environment is improved. Hao Guangling, the cleaning supervisor, leads by example at work and leads all cleaning staff to carry forward the spirit of hard work and hard work despite the shortage of this and that and the reduction of staff. , overcoming difficulties and working hard and sweating to clean the mall's environment.

5. Security prevention work

Based on the actual situation of the mall, re-revise the scope of personal responsibilities for order maintenance, clarify the work content, propose work priorities, and combine civil and machine defense to protect the mall and merchants maintain business order and eliminate safety hazards.

6. Public order management

(1) While completing basic safety precautions, increase efforts to standardize the installation of billboards so that there are no public areas Eliminate the safety hazards caused by the random hanging of billboards.

(2) By formulating and implementing a strict and thoughtful public area governance plan and with the joint efforts of all staff, we have dealt with violations such as illegal construction and illegal occupation by merchants. Effectively stopped, the results are remarkable.

(3) At the same time, as more and more cars come and go and park, the order maintenance team members patiently persuade and guide, and the phenomenon of random parking of vehicles is effectively controlled, maintaining the traffic and operation of the mall. order.

(4) Handling of emergencies. For water and power outages, theft, personal sabotage and unexpected conflicts at work in the mall, the order maintenance team will promptly detect, respond quickly, handle appropriately, and record Complete. Captain Jia Tinghua is serious and responsible in his work, responsive and quick, stepping forward at critical moments to deal with various problems that occur during his duties and assisting in eliminating hidden dangers. He also led the team members to handle emergencies correctly, and achieved the requirements of not causing trouble and not being afraid of trouble when setting off. Team members Wang Junquan, Wan Kexi, Geng Huaisen and others fulfilled their duties and abided by discipline, becoming good examples for the team members to learn from. Summary of the first half of the work of the University Logistics Property Department 5

20xx has passed. With the correct and strong support of the property leaders, all the members of the Property Order Department worked together to work hard for the safety and security of the property. made a positive contribution.

1. Specific work in 20xx:

1. Ensure that there are no safety management incidents in the community throughout the year

The Property Order Department continues to work hard on the daily safety of the community In the implementation of governance work, daily safety inspections and inspection supervision and management of the community have been strengthened to ensure that there are no thefts, thefts, firefighting and other safety management incidents throughout the year, and the normal working and living order of the community is guaranteed.

2. Seasonal and phased work has been effectively implemented.

In response to the situation at each stage, the Property Order Department has made full preparations for seasonal and phased work in advance, and issued specific management plans and plans for New Year's Day, Spring Festival, Tomb Sweeping Day, May Day, and the rainy season, strictly Pay close attention to the implementation of specific work, and ensure that safety tips are posted and the security guards take the actions just informed. Due to our serious work, our security guards have captured two criminals who stole the owner's property in the past six months, and they have been handed over to the police station for processing. All have received awards and recognition from owners and leaders.

3. Actively follow up on new vehicle registration.

After the New Year, there will be more new vehicles in the community, new vehicles are not registered, and old owners have changed brands. The security guards will inquire about each vehicle, track the registration, check the records, and ensure that each vehicle in the community is recorded. Finally, this is the case With our hard work and diligence, we have handled scraping, bumping, smashing and car accidents for more than 20 years. Our diligence has been recognized by the owners.

4. Aiming at the phenomenon of vehicles blocking the door.

Regarding the phenomenon of road blockage on the inside and side of the A4 gate, the property management leaders attach great importance to this matter. They use discarded items and limited materials to plan the vehicles on both sides of the A4 road so that they are not blocked, stuck, or blocked. , the owners applauded one after another, and it also realized the property management's purpose of always sharing the worries of the owners and providing services at all times.

5. Progress in internal governance.

The Department of Property Order will adjust the 12-hour work system to the 24-hour work system after the year, effectively easing the recruitment pressure and solving the serious shortage of personnel that has a long-term impact on security management from the second half of 2011 to the end of 2012. The problem of job vacancies and single positions. At the same time, our department has made appropriate adjustments to some governance systems in response to the differences between the 12-hour work system and the 24-hour work system to ensure that the work quality and standards do not decline and promote team stability.

6. Training in etiquette and politeness.

Throughout the year, the Property Order Department adjusted its training ideas. The focus of the training was on the overall image, etiquette, service awareness of the team, as well as the application of work initiative, principles and flexibility, so as to promote employees' When dealing with job problems, we can gradually achieve the combination of "reason" and "propriety", and the combination of "principle" and "flexibility", and have achieved certain results.

2. Work ideas for the coming year

1. Make safety management work the first priority, understand the security dynamics in the community and surrounding areas, and do a good job in the implementation, inspection, and supervision of daily safety management work work to ensure the safety and order of the community.

2. Establish good communication channels with employees, improve governance capabilities, strengthen communication with employees, understand employee dynamics, and take timely measures to promote further stability of the security team.

3. Actively cooperate with the company's administrative governance work and implement a performance governance system to effectively implement rewards and punishments, thereby improving employees' work enthusiasm and competitiveness.

4. Gradually improve community parking and vehicle management. We strive to allow owners to travel safely and smoothly.

5. Strengthen safety precautions in the community, investigate potential safety hazards, patrol at fixed points at regular intervals, and implement strict supervision. There will be no sleeping duties during the night shift and no accidents during the day.

6. Strengthen training, familiarize yourself with the situation in every corner of the community, as well as the flexibility of security work and an open mind.

7. Maintain the purpose of serving at all times and strive for greater results.

The work requirements in the coming year and in the future will be higher and more difficult, which will put forward new and higher requirements for our work. We will definitely implement the leadership's orders in a down-to-earth manner and admit the difficulties, but we will not be afraid of them. We will face the difficulties and do a good job to satisfy the company leaders and deliver high-quality answers and recognition to the community owners. The above is a summary of my work in 20xx. If there are any deficiencies, deficiencies, or mistakes, I ask the leaders to criticize and correct them. ;