The epidemic situation is repeated, how can gas stations serve better?

Do a good job in risk prevention during service

Check the protective guiding vehicle into the station

Before taking up the post, the oiler should confirm whether the disinfection in the station is in place and whether the epidemic prevention materials (such as gloves, disinfectant spray bottles, etc.) are in place, wear a mask to take up the post safely and guide the vehicle into the station. There are stations with epidemic prevention lanes, and the oilers need to introduce epidemic prevention vehicles into the lanes when they see them.

take the initiative to greet and keep the distance

after the vehicle stops at the station, the oiler takes the initiative to greet the customer in a civilized and friendly language, reminding the customer to turn off the engine first, wear a mask and try not to get off. The oiler should keep a distance of about 1 meter from the customer and serve the customer enthusiastically.

if the government requires the gas station to take the temperature of the customers entering the station, the oiler should take the initiative to communicate with the customers and ask them to cooperate and take the temperature as required.

Remind to fill up the tank cover

The oiler helps the customer to open the tank cover and reminds the customer to fill up a tank of oil as much as possible, so as to reduce the frequency of going out to refuel, reduce contact with the outside world and prevent infection.

confirm the amount of oil

the oiler asks and confirms the type, quantity and settlement method of the oil required by the customer, reminds the customer that the pump code of the tanker has returned to zero with standardized gestures, and fills the oil.

Epidemic Prevention Publicity Vehicle Registration

During the refueling interval, the oiler can publicize relevant epidemic prevention knowledge and epidemic prevention measures at the gas station to customers. If the local government departments have special requirements for the relevant vehicles, the fuel filler should prompt them to cooperate with the registration information.

Cover the fuel tank cap to settle the payment

After refueling, the oiler covers the fuel tank cap for the customer, tells the customer the amount of fuel, and sings and sings; At the same time, customers can be recommended to use electronic payment and online invoicing for "contactless" refueling.

Ask for the demand prompt and close the window

The oiler should inform the customer that the convenience store sells seasonal and daily necessities, which can meet the daily needs of customers. If the customer needs to buy non-oil goods, the oiler can provide non-stop service after asking about the type and quantity of goods to be purchased. After the service is completed, prompt the customer to close the window in time.

regularly disinfect the vehicle when it leaves the station

After politely guiding the customer's vehicle out of the station, the gas station will regularly implement the disinfection work according to the actual situation, paying attention to three key points: itself, equipment and area. Wash your hands as soon as possible to protect yourself, and disinfect the equipment and facilities such as the handle of the refueling gun, the keypad of the tanker, and the self-service recharge equipment. Disinfection water can be used for disinfection, but alcohol cannot be used; Electronic equipment cannot be disinfected by spraying, but by wiping.