Service flow and service specification of fruit bowl in foot bath shop

First of all, welcome guests. 1, warm and generous smile and take the initiative to greet the guests;

2. patiently and thoughtfully introduce and explain the service items;

3. Guide the guests to enter the shoe changing place in an orderly manner.

Second, change shoes. 1, greet the guests politely and warmly and ask them to change their shoes;

2. Guide the guests into the fitting room, carefully remember the shoe size and sell it in time;

3. Send the documents to the front desk in time and accurately.

Third, the locker room. 1, greet the guests politely, ask them to show their hand cards and guide them to the locker. When they are not busy, open the locker and help them hang their clothes.

2. When the guest changes clothes, guide the guest to the bathing area;

In the process of service, we should deal with one thing after another, use polite language and service language flexibly, and don't get bored when answering questions raised by guests.

Fourth, the bathing area. 1, regularly check whether the spare parts are complete every day, and replenish them in time if they are missing;

2. Bathroom hygiene is the key, and any stolen goods found in the bathroom and the ground should be handled in time;

3. Provide convenience for guests when there are guests;

4, in the process of service to meet service standards, cleaning must be careful.

Fifth, change clothes twice. 1. First, help the guests change their slippers;

2. Dry the sweat on the guest's back and put the bath towel on the guest;

Sell bathrobes in time, send them to guests politely and naturally, and help them put them on when they are not busy.

Sixth, the rest hall. 1, first guide the guests to find a suitable seat to rest;

2. Then politely ask the guests what kind of service they need, and be warm and thoughtful when greeting;

3. Cover the guests with blankets in time when they sleep;

4. When guests drink tea, they should fill the tea in time and replace the ashtray;

5, service should be less than dry, something should be timely response to the foreman or manager.

Seven, check out. 1 Please check the bill. If it's a couple, give the bill to the man. If several people want to ask whether to pay the bill together, the bill and change should be sent by tray, and try not to give the guests very little change.