Quality management and quality awareness materials

Quality management and quality awareness materials

The 21st century is a "quality century". At present, Yingkou Cigarette Factory of Hongta Liaoning Tobacco Co., Ltd. is carrying out a new round of comprehensive quality management basic knowledge popularization education activities, the purpose of which is to further improve the quality of employees, and then improve the competitiveness of enterprises. Attitude determines everything, and thought determines action. Therefore, the focus of quality management is the formation of quality control consciousness. The following is the information about quality management and quality awareness I collected. Welcome to read.

information on quality management and quality awareness

1 Consciousness determines behavior, and the key to quality management lies in improving people's quality awareness

Quality refers to the quality of products or work. According to the definition given by ISO9, "quality" refers to the degree to which a set of inherent characteristics meet the requirements. Quality consciousness is the degree to which enterprises and their employees attach importance to quality. In enterprise management, the formation of quality awareness of all employees needs a long-term development process. The importance of employees to their daily work and the quality of products mainly depends on quality awareness, which guides and regulates employees' quality behavior. Consciousness is a way for people to evaluate their own behavior, which belongs to internal psychological activities. Attitude determines everything, and thought determines action. People's work behavior and work direction mainly depend on the guiding role of consciousness. Thought controls behavior, and all human behaviors are controlled by ideas. The development of an enterprise can not be separated from people, and it can not be separated from the "consciousness" of guiding people to carry out behavior activities. The core of Scientific Outlook on Development is "people-oriented". For enterprises, quality management should also be strengthened from the cultivation of "people's quality consciousness". Really achieve the effect of independent management. In the past 1 years, employees in enterprises have changed from old to new, and there are some new employees in each position. In order not to affect the improvement of product quality and service level, enterprise management departments should start from the details, persist in strengthening quality management, hold regular employee training activities, increase their quality knowledge reserves, and establish strict quality management awareness among employees. "Only excellent employees can make excellent products." This is the wisdom of Haier Group. "Before the soldiers and horses move, food and grass come first", the management of product quality must first establish the awareness of quality control among all employees in the enterprise. Broadly speaking, corporate image can be reflected by employees' attention to product quality and service level. Staff's quality consciousness is also an objective reflection of their overall quality.

At present, it seems that most enterprises have reached an understanding that strengthening inspection is the only effective way to control product quality. In fact, this concept is unscientific. You know, quality is done, not checked. Frequent inspections to strengthen product quality management can indeed play a certain role, but in the long run, it will inevitably affect the enthusiasm of employees and even be tired of coping with inspections. To establish the quality control consciousness of all employees and standardize the quality behavior of employees is to start with the employees' ideas, implant the quality management consciousness into the employees' ideas, and then control their quality behavior through their own quality ideas, so as to achieve the purpose of improving product quality.

Facts have also proved that technical factors are not the main factors that affect the improvement of product quality, but the backward quality concept and quality management consciousness are the key factors. The appearance of many unqualified products is mostly caused by temporary negligence, carelessness or some fluky psychology, which shows how important employees' concept consciousness and work attitude are.

2 Strengthen quality awareness education and promote total quality management

Employees generally lack quality awareness, the root of which lies not only in the backward quality concept of employees, but also in the lack of corresponding cultural atmosphere and an effective management mechanism within the enterprise. In other words, there is not a relatively perfect quality education and training mechanism in enterprises. Enterprises carry out quality education and training, the purpose of which is to establish the quality management awareness of all employees within the enterprise and improve the overall quality of employees. The training of production knowledge and operation skills is only one of the contents of product quality training. It is important to emphasize the consciousness of production responsibility and the concept of quality management regularly through regular training activities, in order to influence employees' work behavior subtly and urge them to always tighten the string of quality control. Enterprises can try various forms of publicity, such as keynote speeches, training and lectures, strengthen the education of employees' "quality awareness" in multiple channels and ways, and create an environment atmosphere of "quality first" within enterprises, so that employees can be impressed and accept ideas related to quality management independently. Over time, the overall quality of employees will be significantly improved.

in order to establish the quality consciousness of all employees, enterprises should now create a cultural atmosphere with quality management as the main line. Management must attach great importance to product quality management, and take certain incentive measures to reward advanced individuals or departments and groups in quality control, so as to form a good situation in which all staff participate in quality management; At the same time, comprehensively implement the quality management system, improve the corresponding management system, and formulate a performance evaluation system, so that quality management is directly linked to the interests of employees, prompting employees to establish a sense of competition and standardize their own operating behavior. Enterprise management should pay close attention to employees' behavior, timely commend outstanding employees with outstanding performance, and provide guidance and help for relatively backward employees, and severely punish uncooperative and inaction.

enterprise management should realize that both the quality control process and the final result are very important for improving product quality. After the quality consciousness of all employees is initially formed within the enterprise, they should exert pressure on themselves with higher quality objectives to make the product quality meet higher industry standards; At the same time, fully stimulate employees' subjective initiative and enthusiasm for work, and strengthen self-learning ability according to enterprise development goals and quality goals, so as to increase their product quality knowledge reserves and fundamentally change their quality concepts.

all employees are direct participants in the production activities of the enterprise. The key to the construction of the internal quality management system and the improvement of product quality lies in all employees' understanding of product quality and its importance, as well as the implementation of quality specifications in the production process. In view of this, in order to establish quality awareness among all employees and strengthen quality management, enterprises should first improve the overall quality of all employees through study and training, and take the improvement of the overall quality of their employees as the first process of product quality formation and the basis of quality development. Enterprises can conduct special lectures, lectures, training and learning, select key contents and conduct quality management education and training repeatedly according to the working characteristics of personnel at all levels of enterprises. Let them fully understand the importance of quality management to enterprises, and fully appreciate how to effectively implement quality management, so as to continuously improve the quality of enterprise products, enhance the competitiveness of enterprises and achieve continuous development and progress.

3 Conclusion

The quality of products is made by people, and the quality often depends on people's quality concepts and attitudes. If people's quality concepts and attitudes deviate, the product system will be perfect and the quality control methods will not solve the fundamental problem. A person's consciousness will directly affect his behavior and results. Therefore, management should shift from "managing people's behavior" to "managing people's thoughts", and the management mode should shift from command, control and punishment to guidance and encouragement. To do a good job in quality management, the key is to improve people's quality awareness. With good consciousness, it will always be with us, reminding us of the rigor and responsibility of our work at all times, and urging us to constantly pursue perfect goals.

first, the foundation of quality management

whether these basic works are solid or not is directly related to the improvement of the company's quality management and even the overall management level. The basic work of quality management has a wide range of contents. The following only introduces the most basic aspects of work, including: quality target management and standardized management.

skill point 1: quality policy

keywords: quality management, quality management foundation, quality policy

quality policy, also known as quality policy. It is the general quality purpose and quality objective of the enterprise officially approved and released by the top manager of the enterprise (our company is the chairman of the company), and it is the action guide that all employees of the enterprise must abide by when performing quality functions and engaging in quality management activities.

the quality policy is different in every enterprise. Some contents are * * *, while others are personalized contents combined with the enterprise's own characteristics. For example, the quality policy of Jindi Property: "People-oriented, customer-centered, through innovative management methods, we will continuously improve and implement the quality management system, continuously improve the quality of our management services, meet the growing needs of customers, and realize the vision of Jindi's" enhancing value by quality ".

the quality policy is not a slogan, but an action guide for quality activities. When a major quality problem occurs in daily safety work, our team leader can't simply deal with the responsible person, but should seize the opportunity to help the team members analyze the ideological reasons and compare them with the quality policy, so as to draw lessons and deepen employees' understanding of the quality policy. At ordinary times, we should strengthen publicity and communication so that not only ourselves but also the team members can understand the quality policy. Only when you understand it can you be called master and really carry it out.

to implement the quality policy, it is generally through establishing the company's quality management system, and reflecting the requirements of the quality policy through documents and processes. If our documents and processes are in violation and conflict with the policy, the documents should be revised and improved. Any employee has the right to resist the practice of sacrificing quality, and has the right to report the violation of quality policy to the top management.

the implementation of the quality policy also needs to be measured and checked regularly for management review. The measurement of quality policy, such as the measurement of customer satisfaction, the internal audit of quality management system, and the regular inspection of property management service quality, can all be used as the measurement of the implementation of quality policy. If these measurement results fail to meet the expected requirements and cannot satisfy the provisions of the quality policy, then the implementation of the quality policy is not good, and it is necessary to strengthen the operation of the quality management system through management review or improve the quality management system. On the other hand, if these measurement results meet the predetermined requirements and meet the requirements of the quality policy, we can't immediately determine the implementation and implementation of the quality policy. We also need to review the quality policy itself. The review of general quality policy is synchronized with the review of quality system, that is, at least once a year, which is an institutionalized requirement. The review of quality policy generally includes two aspects: effectiveness and suitability. After review, it is found that the quality policy cannot maintain its continuous suitability, or there are problems in its effectiveness. Enterprises usually make necessary amendments and improvements to the quality policy.

the quality policy is the pilot standard to guide enterprises to carry out quality management. We should not stop at slogans, but really put it into practice, and constantly review and revise it during implementation, so as to continuously improve the direction and accuracy of the quality policy.

skill point 2: quality objective

keywords: quality management, quality management foundation and quality objective

quality objective is a concrete and measurable objective established on the basis of quality policy and within the given framework of quality policy. It is the expected result of the company's quality in a certain period of time, and it is the embodiment of the company's quality policy.

-quality objectives are classified by time, which can be divided into:

l long-term objectives

l short-term objectives

-quality objectives are classified by levels, which can be divided into:

l company quality objectives

l department quality objectives

l team quality objectives

l personal quality objectives

These quality objectives can also be combined with each other.

■ how to set quality objectives?

1. First, find out the problem. The problem point is the problem that must be solved in order to realize the quality policy and quality goal, including unqualified, insufficient, defect, gap with advanced, etc.

① customer complaints

② management review results

③ quality inspection results

④ unqualified report

⑤ satisfaction survey and market research

⑤ corrective and preventive measures

⑦ other major quality problems

⑧ other measurement results

2. Distinguish the problem points and formulate quality objectives at different levels. The influence of the problem points is different, some are problems that fail to meet the specified requirements, while others are problems that affect the long-term development of enterprises. For the latter, quality objectives should be paid special attention to. We put forward specific quality objectives by sorting out the problems.

the quality objectives determined according to the problem points are often specific, targeted and challenging. The more accurate the problem is, the more appropriate the quality objectives will be, and the implementation will be much easier.

■ How to implement the quality objectives

When an enterprise formulates accurate and specific quality objectives, it should turn the quality objectives into the relevant tasks of the staff of each department and make efforts for the effective implementation of the quality objectives. The steps to implement the quality objectives are as follows:

1. Publicity and communication

1. Publish the quality objectives to all employees so that they can keep them in mind.

② Turn the quality objectives into the specific work of employees, so that employees can personally experience the process of achieving the quality objectives.

③ decompose the quality target layer by layer.

2. Implementing

① The key to implementing the goal is to transform the goal into the respective work tasks of employees and form a work schedule.

② combine daily work with quality objectives, so that any link can undertake both daily work tasks and quality work tasks.

③ establish the evaluation of quality objectives, and link it with the reward and punishment system.

④ organization, coordination and control. Set a general person in charge of quality objectives (the company is the management representative and quality management department, and the team is our team leader), who is responsible for the coordination and control of quality.

3. Evaluation

How the quality target is completed also needs to be measured regularly, and the annual target at the company level is generally annual. And at the end of the year. Quality objectives directly related to daily work should be measured monthly. The measurement results should be linked to the reward and punishment system, and the completed ones should be commended; For poor completion, in addition to finding out the reasons, distinguishing responsibilities and formulating corrective measures, necessary punishment should be given.

4. Revision

When necessary, the quality objectives can be revised.

skill point 3: standardized management

keywords: quality management, quality management foundation, process and standardized management

standards are unified provisions for repetitive things and concepts. It is based on the comprehensive achievements of science, technology and practical experience, approved by the competent department after consultation by the relevant parties, and released in a specific form as a criterion and basis for compliance.

standardization is a series of organized activities to formulate, revise and implement standards. It refers to the reasonable formulation of some practices, procedures and regulations related to equipment, services, production, etc. according to the scale and actual situation of the enterprise, so that all the operations of the enterprise can be carried out through effective restrictions.