Model essay on summary of property work in the first half of the year [5 articles]

Time flies, and a period of work has ended. What achievements are worth sharing in retrospect? We should review and sort out, and write a work summary. Before writing, you can refer to the model essay first. The following is a summary essay on property work in the first half of the year, which I compiled for you. I hope it will help you!

Model essay on summary of property work in the first half of the year 1

In the first half of 20 _ _ _, our work closely focused on the general policy of "planning management, improving quality, sizing up the situation and advancing with the times" of the group company, constantly practicing the general goal of contributing to the construction and development of the group company, strengthening the internal management of the enterprise and cultivating the quality of employees, constantly innovating, striving to complete various tasks and achieving certain results. Now we will mainly complete the work, some experience in the work, some existing problems and the second half of the year.

One. Completed work

1, clear your mind, grasp management and build your image.

After we officially took over the property from Sichuanese in 1 month, we first sorted out many clues and quickly sorted out several important and urgent things. First of all, pay attention to management, promote efficiency and establish image. In the final analysis, the management of the community is to provide satisfactory services for the owners. And all this depends on the quality and ability of service providers. At work, we need not only a good attitude and service concept, but also professional management. In this regard, the company has formulated a refined management system, clarified the process procedures, and made a good position of responsibilities, so that the property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness and establish corporate image. We provide targeted training for employees' professional ethics, etiquette, courtesy and professional skills, so that on-the-job employees can quickly meet service requirements. Excellent service has established a good image for the enterprise.

2. The Spring Festival has created a joyful, festive and peaceful atmosphere for the community.

Before the festival, we organized cleaning staff to thoroughly clean and empty the garbage in public facilities, corridors, parking lots, courtyards, flower ponds and lawns in the community, and rectified the sanitary corners; Organize security personnel to carry out holiday safety training, formulate safety emergency plans, clarify the division of labor, implement responsibilities and strengthen measures; Set up fireworks and firecrackers discharge area in the community, specify the discharge point, and have the person in charge to inspect; Before the festival, the engineering maintenance personnel thoroughly inspected and maintained all kinds of facilities and equipment used in the community to ensure the normal operation of water, electricity, heating and all kinds of facilities and equipment during the festival; In order to create a festive atmosphere, we hung lanterns and mascots at the gate and yard of the community, hung colored lights and posted slogans in the yard, trees and rockeries, posted Spring Festival couplets at the gate of each unit of the community, sent the word "Fu" to the owners, sent telephone cards for repair service, posted warm reminders, and expressed condolences to the representatives of 30 owners in areas A and B. Sincere, enthusiastic and fast service ensures the warmth, peace and safety of the festival in the community; On the Lantern Festival on the 15th day of the first month, with the strong support of the group company, we successfully held the "Red Lantern Festival Song and Dance" in the residential courtyard. Wonderful performances, warm applause and cheerful laughter pushed the festive atmosphere to a climax.

3, the problems existing in the community, * * * system facilities and equipment maintenance.

In order to completely change the owners' views on the property and solve some problems that have existed in the community for many years, after the Spring Festival, with the strong support of the group company, we began to repair the houses, facilities and equipment used in Area A and Area B, and completely rectify the environment. More than 200,000 yuan has been invested successively to replace unit doors 19 households, clean up 44 heating and water supply wells, repair and replace 720 tube well valves inside and outside the building, detect and repair the roof leakage of more than 60 households, replace more than 400 pieces of household glass, repair the window frames of more than 60 households, clean up 67 sewage wells and 4 septic tanks, and repair and widen the road surface for more than 200 meters. In addition to the above-mentioned overall overhaul, we also received The owner's satisfaction rate reached over 98%, and three complaints were received, all of which were successfully resolved through coordination.

4, the file is complete, all kinds of formalities annual inspection.

In order to strengthen the internal management of the company and better serve the owners, in April, we collected and filed the files needed and missing by the property management company from the relevant departments, and then carried out the annual inspection of various procedures, and successfully passed the annual inspection required by the relevant departments in advance.

5. Greening and beautifying the community.

In order to further improve the environment of the community, with the support of the group company, we planted more than 1 1000 juniper plants, decorated more than 800 pots of flowers on the rockery side, planted 16000 flowers, and trimmed the previously planted flowers and trees, which made the community look brand-new.

6. Strengthen publicity and cooperate with urban management and communities to complete the work of "creating a city"

Property service is not only rational behavior service, but also humanistic ideological education and influence. While renovating the residential environment, it also publicized the concept of "creating a city", common sense of fire control, and code of conduct for owners. Publicize to the owner through the advertising column. We have exhibited 65,438+05 billboards, posted more than 40 advertisements of "Creating a City" in Zhangjiao Street, and distributed more than 400 questionnaires and more than 200 copies of "Citizens' Instructions for Creating a National Civilized City" to Zhang Wenming citizens. Through these publicity, the majority of owners have greatly improved their own quality and awareness of "creating a city".

At the same time, we also pay attention to the establishment of corporate culture. We mobilize employees to seriously study corporate culture, click on the website of the group company, understand the growth process of the group company, and cultivate employees' awareness of loving the company. We also actively contribute to the company website. In the past six months, we * * * selected four articles for the company, four of which were adopted and published by the website. We also sent five articles about property management in our community for the property brigade, among which "We just want to touch God" was published in the sixth special issue of Property.

7. Cooperate with the group company to complete the preparations for the commencement ceremony of Area C and the aftermath.

From May 22nd to May 25th, all our employees except the staff on duty were sent to Area C. Area C successfully completed the tasks of cleaning the sales department, arranging the venue, including inserting colorful flags and placing flowers, maintaining the order, safety and hygiene of the venue, and handling the aftermath of the venue. This activity, our team's service skills have been exercised, and the team's own quality has also been well demonstrated.

8. Pre-intervention in Area D

Establishment of (1) organizational structure

(2) Personnel recruitment

Through the talent recruitment market and mobilizing on-the-job employees, we recruited the required employees by different methods and channels, strictly selected and selected the best, and recruited most of the required employees for the company. At present, the recruitment work is still in progress.

③ Training of new employees

We conducted systematic training for new employees, including company philosophy, job responsibilities, code of conduct, assessment system, employee handbook and common sense of safe operation. The basic skills of new employees are quickly mastered, and the service ability of the team is guaranteed.

(4) Preparation of handover materials

When handing over the house, we sorted out the owner's occupancy notice, owner's renovation contract, property service contract, property management statute, owner's service guide and other related materials for the owner. At the same time, we are in full swing to establish relevant supporting facilities and equipment and owner files in Area D..

9. Staff dress

In June, employees' clothing was unified, and the establishment of employees' external image added a lot of glory to the company's image.

Second, experience and shortcomings

In this half year's work, we realized that a good team can't do without the support of the superior departments, and a lot of our work can't do without the support and help of the group company. We will closely focus on the group company, strive to provide good services for Xijianxiang real estate in the later period, and strive to build a well-known brand of Xijianxiang real estate. At the same time, we also realize that only by serving the community owners sincerely and practically can the owners leave us a good "reputation". We will continue to strive to improve the service quality, and strive to make Xijianxiang property a brand property, adding luster to the group company.

Of course, there are some shortcomings in our work in the past six months, such as: the service skills of employees are not skilled enough, the awareness of safety prevention is not strong enough, the internal management of enterprises is not scientific enough, and the overall quality of employees needs to be improved.

Model essay on the summary of property work in the first half of the year II

The first half of 20__ year is the beginning of the formal collection of property management fees and pool fees in various property communities. During this period, it experienced major events such as the China Lunar New Year and the change of company leaders. Customer service in the first half of 20 _ _ mainly includes the following points:

First, the arrangement of return visit information

After sorting out the results of the return visit, the service effect of the reception desk and various business departments can be found through statistics, and the problems found can be handled and corrected in time. For example, the rectification problem (confiscation of buildings) reported by the owner during the occupation period was not followed up. After investigation and statistics, we found that many car owners reflected this phenomenon. After the problem was raised at the regular meeting, it has been basically improved.

Second, supervision and improvement.

Supervise customer service personnel to input and count various documents to improve work performance. On the improvement of decoration technology, compared with many decoration events in _ _ _ _ _ _ _

The third is the handling of complaints and return visits.

From 20 _ _ to 20__ _, there were 406 complaints from owners, of which 3,765,438+0 were handled and 35 were pending. Among them, the number of complaints in the first half of _ _ _ was 65,438+047. In terms of owners' complaints, the customer service always keeps a complete record, and assigns a special person to connect with the company's developers and other departments, and is responsible for following up whether the owners' complaints have been handled, so as to avoid repeated complaints from the owners and the expansion of the problems, which has played a certain role in improving the satisfaction of the owners. There are 254 rectification sheets, 248 of which have been processed, including 50 rectification sheets in the first half of _ _ _, with a return visit rate of 98%.

Fourth, the late sporadic delivery, decoration work in an orderly way.

By the end of _ _ _ _, 444 units had been signed up by various communities, of which 36 units were signed up in the first half of _ _ _, and 159 households were renovated, with 943 pairs of passes, of which 39 households were renovated in the first half of _ _ _ _ _, with 249 pairs of passes.

Five, the property fee work gradually on the right track, the cost indicators completed on schedule.

There are 442 households with accumulated charges, and 2 households without charges are 8-20 1 and 12- 1702 respectively. 8-20 1 is the owner who has not taken over the building. 12-2702 cannot deduct money because the provided bank card has expired. The charging rate reached 99.55%. All the pool fees are also collected as scheduled. There are also 73 owners who have not paid public utilities in advance. Except for the local owners, the water and electricity bills of the swimming pool are basically recovered. More than 50 households have gone through the formalities of bank collection, and the financial department must go to the bank to handle the relevant deduction procedures. The collection rate of decoration garbage clearance fee is 100%.

Sixth, customer satisfaction.

In order to improve the overall satisfaction of the owners and create a good community atmosphere, we arranged the lobby of each building in the community years ago. In the traditional festivals in China, congratulations to all the owners who stayed in the group; In March, we organized Arbor Day with the owners, developers, neighborhood committees and property management companies, which made our owners have a deeper sense of identity with their homes and made our parks as perfect and colorful as gardens.

In April, we conducted a satisfaction survey on community owners, sorted out their opinions and suggestions, and answered them one by one. We are very grateful to the owners for their praise, and we will continue to work hard. We are also very grateful to the owner for his criticism, because with the owner's opinions and suggestions, we can better improve and perfect it. In April this year, we also launched Customer Care Month to provide voluntary services for the maintenance, cleaning and furniture handling of small household appliances in owners' homes. May is Mother's Day in the West or Dragon Boat Festival in China. On the eve of Mother's Day, our customer service specialist sent warm carnations to every owner who decorated or stayed. Also during the Dragon Boat Festival, we gave zongzi to every owner. In June, Father's Day, in order to let our owners have more understanding and communication, we organized a Father's Day community owners to climb the Phoenix Mountain. Although no owner went because of the owner's own reasons, our efforts were unanimously recognized by the owner.

Seven, there are shortcomings

1, some employees lack professional knowledge and skills;

2. Some processes are too repetitive and complicated;

3. The responsibilities of various departments are chaotic;

Eight, _ _ work direction in the second half of the year.

1. Develop and strengthen various community cultural activities;

2. Continue to strengthen the return visit; Strengthen the statistical sorting and classification of return visit information, make the return visit results more detailed, and strive to bring more obvious and practical "wind vane" guiding significance to future service work.

3. Strengthen the internal and external training of employees and improve the overall service level.

4. Strive to complete the collection of property fees in the second half of the year, reaching more than 80%.

Owner satisfaction is the ultimate goal of property management services, and our job is to distract owners. However, some things cannot be solved by our property customer service, such as: most owners report that the 2.6 yuan per square meter is unacceptably high; If there are too few supporting facilities around,

Model essay on the summary of property work in the first half of the year 3

Dear leaders and colleagues, under the leadership of the company leaders and with the close cooperation of all staff, the property management has been continuously improved and the service quality has been steadily improved. The comprehensive summary of the work in the first half of 20__ is as follows:

First, early intervention

According to the arrangement of the company, the demonstration area officially entered the site on _ _ _ _ _ 20th. In order to ensure the smooth takeover of the demonstration area, with the support of leaders at all levels of the company and the cooperation of various departments of the company, various preparations for the demonstration area have been completed:

1. Rent staff dormitory and open canteen.

2. According to the company's requirements, 100% employees of order, cleaning and customer service have been employed.

3. Completed the land reclamation and cleaning in the demonstration area.

4. Actively communicate with the real estate engineering department and complete the acceptance of civil engineering, interior decoration and various equipment implementation in the demonstration area.

5. Completed the handover of accessories and green plants in the demonstration area with the property planning and design department.

6. Keep in touch with the marketing department at any time to complete the selection of staff tools and the determination of service mode in the demonstration area.

Second, organize employee training.

Because it is a new project, most employees are not skilled in business and lack professional quality. In view of this situation, in June and February of 20__ _, the demonstration area combined with the needs of sales center and model house management, and focused on cooperating with sales and service customers to show the property image, and comprehensively carried out employee etiquette and professional skills training. The training contents include "Introduction to Property Management", "Property Management and Service" and "Property

Third, assist the opening of the Experience Hall.

In order to cooperate with the real estate sales promotion and opening experience, the service work was carried out with the focus on the use of sales centers, model houses, customer reception and environmental cleaning. In the first quarter, more than 20 receptions and hundreds of people were successfully completed, and activities such as European Architecture 1898 product promotion meeting were successfully completed. Both cleaning and rank dimension have formulated relevant operating standards and management systems. According to the job requirements of each post, we focus on strengthening the rational allocation of personnel to ensure that the sales center and the model room can meet visiting customers in a clean, warm and comfortable space.

While doing a good job in the post-reception service, the customer service staff also fully assisted and cooperated with the sales department, actively and enthusiastically received the customers who were looking at the house and buying the house, introduced in detail the management characteristics of the property and the supporting facilities of the building, and effectively established the early communication channels with the owners.

Complete the acceptance of the sales center, model room and supporting facilities according to the acceptance criteria, and require the existing problems to be rectified and follow up the results, and re-check the missing items after maintenance.

Four. Project opening

From the pre-planning preparation stage, through continuous communication, the property gives the greatest help to marketing, making the project successfully completed. Assist in the security maintenance of the sales site, the command of vehicles coming and going, and the order and safety of parked vehicles; Close cooperation and communication between security guards, so that emergency measures trained in the past can be used in case of abnormal events.

On the premise of ensuring cleanliness, cleaning actively abides by post responsibilities, greets customers actively, and assists marketing to guide customers to exit safely. The water bar is based on its post, providing customers with drinks and consulting services and experiencing the exquisite and caring service concept of the property. The number of customers received by the model room has hit record highs, answering questions for customers.

Five, improve the rules and regulations, establish internal management mechanism.

Establish and improve various rules and regulations and internal management mechanisms, clarify the responsibilities, rights and interests in management work, ensure that the causes of management are managed by people, and those that can be done well are handled by people. All work is based on actual needs and aimed at solving problems, and all basic work is done in a down-to-earth manner. Carry out the use of quality management system documents, strengthen the collection and filing of all kinds of materials, and reasonably classify and file them.

Pay close attention to the implementation of various rules and regulations, specifically implement the arranged work to the relevant responsible persons, and require them to be completed on the same day. If they can't be completed, they should find out the reasons, make plans and complete them within the prescribed time limit, which obviously speeds up the work efficiency of all departments, changes the bad work habits of laziness, slowness and slowness, and plays a vital role in improving service awareness and effectively carrying out work.

Six, daily work target management

Management of public facilities: make a perfect maintenance plan and emergency plan, so that daily inspections are registered and minor repairs are recorded. Maintenance facilities and equipment that meet the management requirements are in place, maintained in time and run normally.

Greening management: strictly implement greening management measures, actively cooperate with and supervise greening outsourcing, construction and maintenance plans, promptly issue rectification notices and rationalization suggestions for problems arising from greening outsourcing during construction and maintenance, and urge rectification. When the green warning signs are not set in place, make simple warning signs and strengthen the management of green protection, so that the green space is basically free from damage, trampling and public use, and the green intact rate reaches 98%.

Environmental sanitation management: make weekly and monthly cleaning plans for the environment of the sales center, carry out regular cleaning, strengthen health inspection, and ensure the hygiene and cleanliness of the sales center and its surroundings. Safety precautions: Conduct regular post training and fire drills for team members, strictly implement working procedures, and conduct patrol and inspection of posts. Rank-Wei team members are required to check carefully, perform their duties in a civilized manner, be polite and disciplined, and be brave in management when encountering bad people. No major safety accidents occurred in the demonstration area in the first quarter, and the entrusted materials were in good condition.

Seven, open source and reduce expenditure, reduce costs.

In view of the characteristics of fewer employees in the early stage, the company saved 3200 yuan in dormitory rent in the first quarter; Reducing the position of chef saves 9000 yuan * * * 12200 yuan. Actively cultivate employees to develop the good habit of saving energy and reducing consumption, and reasonably turn on all kinds of lighting equipment in the sales office on the premise of ensuring the service quality of the demonstration area. In the first quarter, the electricity bill was saved by 34,000 yuan.

Looking back on the work since the first half of the year, many aspects are worth sharing and affirming, and many aspects have left us with profound lessons. In order to better develop strengths and avoid weaknesses, and establish a good service reputation in the second half of the year, the demonstration area will be committed to strengthening standardized management, coordination and communication, and implementation. Focusing on improving management service efficiency, creating a harmonious living environment and cooperating with marketing work.

Model essay on summary of property work in the first half of the year 4

In retrospect, it seems as if it happened yesterday that I applied for the customer service position of _ _ Property, but now I have changed from an ignorant student to a member with important job responsibilities, and I have become familiar with customer service from a stranger. Many people don't know about customer service, and think that customer service is simple, monotonous and even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified and competent customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work.

The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of materials while keeping reception records, so that all kinds of materials can be preserved more completely and searched more conveniently, and the integrity of the original materials can be maintained, so that all work can be carried out according to standards.

According to the requirements, file and manage the owner's files, and track and update the changes in time. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback. Accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, and notify relevant departments and personnel for processing while making records, and track the process and pay a return visit after completion. Data input and file arrangement. Input and print the company's information documents and relevant meeting minutes carefully, and make tables and documents and draft reports according to the work needs of various departments.

Replacement and use of old and new forms. Complete other tasks assigned by superior leaders. In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties and accept challenges, and my personality has gradually settled down. In _ _ property, I deeply realized the true meaning of professionalism and smiling service. The so-called professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, whether you are happy or not, whether you are upset or not, you should concentrate on your work, feel anxious about customers and always smile, because I represent not only my personal image, but also the image of the company.

In my work in the past six months, I deeply realized the importance of details: details are often despised or even ignored because of their smallness, and people often feel too cumbersome to take care of them. Every day in _ _ _, I understand that the details can't be ignored and sloppy; Whether it is every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success. Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout plan for Christmas and New Year's Day, which was just completed two days ago, is the first plan I made myself. When the plan was unanimously approved by everyone, my heart was filled with the joy of success and the affirmation of my work. As for the layout of the publicity column, the park logo system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well.

20 _ _ _ Study hard on property management knowledge, improve communication skills with customers, and improve customer service reception process and etiquette. Strengthen the ability of copywriting; Expand all kinds of work skills, further improve their personality, improve their patience with work, pay more attention to details, and strengthen their sense of responsibility and enthusiasm for work. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress. Fortunately, I can join the excellent team of _ _ property, the cultural concept of _ _, and the working atmosphere of customer service department unconsciously infect and promote me; Let me learn at work and grow in my study; I also determined the direction of my efforts. At this moment, my biggest goal is to challenge and surpass myself in the second half of the year and make greater progress with the company!

Model essay on summary of property work in the first half of the year 5

In the first half of this year, with the strong support of the community and relevant departments, around the principle of serving the overall situation, people-oriented and meticulous work, and with the guiding ideology of "grasping the key and difficult points of work, giving full play to strengths and tapping the advantages of internal resources", we focused on safety management, on-the-job training and monthly assessment. All staff overcame difficulties and successfully completed the management and assessment targets set at the beginning of the year.

A, equipment and facilities maintenance, maintenance and engineering maintenance

Regularly inspect and maintain the facilities and equipment in the community, supervise the elevator maintenance unit to inspect the special equipment such as elevators and speed limiters on time, and inspect the equipment rooms such as emergency lighting and water pump room. Prepare flood control materials in rainy season, check and clean ditches, repair sewage pumps, and drain and stop leakage in rainy season to ensure safe flood crossing. Cooperate with the municipal departments, conduct emergency treatment when the community needs water and power cuts due to municipal line maintenance and other reasons, and notify the owners in advance to make preparations.

Second, improve environmental sanitation.

Carry out greening maintenance and replanting, and carry out disinfection work on a regular basis. Carry out comprehensive maintenance, loosening soil, mowing grass, fertilizing, replanting, pruning and eliminating pests in a planned way, and strengthen management evaluation to improve efficiency. Timely and targeted application of pesticides in different seasons ensures the greening of the whole region without pests and diseases. Complete the energy-saving renovation of lighting in the public area of the community; Maintenance of exhaust fan in elevator machine room.

The third is to do a good job in practical projects for people's livelihood.

Actively implement practical projects for the people and comprehensively improve the quality of community living environment. At the same time, continue to strengthen infrastructure construction, add fire exit safety warning signs, and it is strictly forbidden to climb over the warning signs in the garage fence; Complete the upgrading of electric vehicle charging facilities in the first and second districts; Complete the anti-freezing reconstruction of the top water pipe of a multi-storey building in a certain area; The second is to replace the cover plate of some drainage slopes in the community; Upgrade and transform the fire-fighting facilities in Laoba; Add 5 river guardrails; Strive to create a convenient, warm, comfortable and harmonious residential area for the owners.

Four, the implementation of safety facilities management and construction

Put safety production in the first place, implement the main responsibility of safety production, and strive to build a safe community. Equipped with perfect fire-fighting facilities, and conduct a comprehensive inspection and maintenance of fire-fighting facilities and equipment. Paint maintenance of community fire water tank; Complete the upgrading of the old eight fire-fighting facilities.

Shortcomings of verb (abbreviation of verb) in work

The performance of work improvement in the first half of the year has enhanced our confidence in development. We also clearly know that the achievement is the result of the hard work of all the staff under the correct guidance of street leaders. Compared with the past, we have made some achievements in business types, enterprise standardization construction and basic management. However, we still have many problems and shortcomings, such as: there is a gap between the quality of property brands and the requirements of boutique commercial housing properties; The basic work is still not standardized and solid; The gap between management execution and target requirements and so on. These are the problems that enterprises are facing and solving, and they are also the key improvement directions in future work.

In the second half of the year, our company will conscientiously complete all the tasks assigned by the Urban Management Department, continue to strengthen the company's own system construction, further expand the business scope, improve the service quality, and build a reputable and powerful property management brand.

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