What are Huawei's core values?

Let's talk about the core values of Huawei:

Customer-centered, struggler-oriented, long-term hard work and self-criticism. The core of these four articles is a summary of Huawei's 30-year successful genes.

Core values are the core of corporate culture. To understand Huawei's corporate culture, we need to understand the implementation of each item.

Customer-centric: Huawei started from the carrier business, and has high requirements for operation and maintenance services, customization requirements, network planning and problem solving. In the past 30 years, Huawei has been recognized by operators by relying on personal services. Give all-round support from product quality, scheme, service response and even early low price. How to understand it? Let's talk about a few examples to understand.

1, there is a major problem in the customer network, and the national operation and maintenance director will directly dismiss the class.

2, on behalf of-the national manager often said to the following account managers, nothing to sit in the customer's office, don't stay in the office.

3. If a Huawei customer interface employee is complained by a customer, basically this employee will be dealt with.

4. After the front line has the customer demand, you can call the R&D leaders in the middle of the night to respond to the customer demand quickly. It's true that customers guide the allocation of internal resources, rather than saying on paper that it is customer-centric.

Strugglers-oriented: Why not laborers but strugglers? Struggle is purposeful and active, while labor is too neutral. Strugglers are goal-oriented and truly contribute to the company. Huawei has never been stingy with money. So outsiders see that many people are busy and tired at work. In fact, a large number of people can be said to be tired and happy. I think these happiness comes from two parts, one is the generous return beyond the average level of society, the other is the inner sense of accomplishment, and personal value can be realized. For a science and engineering person, what is more fulfilling than going from junior engineer to senior engineer to architect and then to system engineer? It is a great incentive to see your design concept implemented in Huawei products and applied all over the world. Physical fatigue and inner satisfaction coexist.

To persist in long-term hard struggle, Huawei should be a century-old shop, reject opportunism and maintain its success gene for a long time.

Adhere to self-criticism, which is more characteristic. Huawei has a democratic life meeting, a blue army organization and a voice forum, all of which are forms of self-criticism. This is a rectification mechanism, which shows that Huawei is not blind and arrogant, and it can remain roughly correct for a long time by reflecting on itself at any time.