How to prevent and deal with emergencies in scenic spots

Emergency incidents in tourist attractions can be divided into two categories, one is "natural disasters" and the other is "man-made disasters"; the focus of responding to emergencies in scenic spots is "disposal and control", and "deployment" refers to the establishment of other The prevention mechanism and "control" refer to its emergency response, which are the two levels of tourist attractions' response to emergencies. So, how do tourist attractions respond to possible emergencies? The editor of SmartView will answer it for you below.

How to prevent and handle emergencies in scenic spots 1. Construct an emergency handling system

There are many types of emergencies in scenic spots, and the differences are very big, but the handling system The functions are the same.

First, establish a personnel system. Focus on the safety responsibility of "one post, two responsibilities", implement the responsibilities of managers, and establish a safety structure to respond to emergencies.

Second, relatively complete material equipment. It mainly includes fire protection, rescue, medical and other equipment, as well as monitoring and other supporting facilities.

Third, establish complete responsibilities and systems, and improve the supervision mechanism for emergencies.

Fourth, make a work plan and emergency response plan to deal with emergencies, and improve the emergency plan according to the actual situation of the scenic spot.

Fifth, prepare procedures for preventing and controlling emergencies, and improve the emergency handling mechanism.

Sixth, establish a relatively complete safety inspection mechanism, focusing on the investigation and rectification of hidden dangers in emergencies to prevent them from happening before they happen.

2. Prevention mechanism for emergencies

Emergency incidents in scenic spots are often uncertain, but everything can be done in advance, and failure in advance will lead to failure. A sound emergency management system in scenic spots will Incident prevention mechanism to minimize the possibility of its occurrence.

First, set up necessary safety warning signage according to the actual situation of the scenic spot, and set up necessary warnings, armbands, slogans and publicity boards according to the season, weather or special environment to respond to emergencies. , serving as a warning.

The second is to carry out targeted safety education and training, especially when external factors such as extreme weather are serious, and carry out special prevention.

The third is to urge the implementation of inspection measures, organize a combination of regular and irregular inspection mechanisms, and urge relatively complete safety records.

The fourth is to carry out targeted investigation and rectification of hidden dangers. Hidden danger areas that cannot be eliminated in time should be clearly marked, personnel should be on duty, and hidden dangers should be investigated and rectified within a time limit.

The fifth is to improve the safety skills, safety knowledge and handling capabilities of all personnel, especially security personnel, focusing on learning the basic knowledge of self-rescue and mutual rescue, and improving the ability to respond to emergencies.

Sixth are preventive measures for special circumstances, such as vehicle shunting and rescue measures for large-scale events, and establishing close ties with government functional departments.

The seventh is to focus on analyzing, monitoring and handling the conditions in areas where accidents occur frequently, and focusing on key prevention objects.

The eighth is the supervision of special equipment, focusing on the care and maintenance of special facilities and equipment such as sightseeing cars, cableways, and suspension (floating) bridges, focusing on ensuring their safety performance.

3. Early warning mechanism for emergencies

Focusing on distinguishing the causes of accidents and carrying out targeted emergency warnings are important measures to reduce and eliminate accidents.

First, set safety levels within the scenic area, which can be set with reference to conventional level standards; divide the probability of emergencies and establish levels of emergency prevention.

The second is the limitation of the maximum carrying capacity of the scenic spot. Overcrowding may occur during peak tourist seasons and holidays. Based on the statistics of tourist vehicles and the number of people entering, warnings will be issued when the capacity is approaching, and tourist diversion and restrictions will be prepared in advance.

Third, a dedicated person is responsible for collecting weather information, focusing on early warnings for flood prevention, fire prevention, lightning protection and other weather conditions, paying attention to continuous drought and flood weather, and taking precautions in advance.

The fourth is early warning measures for special situations, such as holding entertainment programs and large-scale activities, and preparing emergency measures such as evacuation, warning and equipment (audio speakers) in advance.

The fifth is warning for special groups, focusing on organizing personnel to strengthen prevention and warning of the possibility of public security cases.

Sixth, food safety warnings, early warnings of disease transmission during peak seasons, especially preventive measures when epidemics occur.

The seventh is to warn of sudden unexpected situations, take emergency response and early warning measures, stop ticket sales, close scenic spots, evacuate crowds and disperse crowds during heavy traffic.

The eighth is early warning of other possible emergencies.

The focus is to conduct a risk assessment of possible emergencies when unexpected conditions occur in the scenic spot, and have the responsible personnel of the safety organization make response decisions; the key points are: Accurate assessment, decision-making Quickly? If so, the incident will really happen.

The early warning methods include: first, the internal communication system of the scenic spot; second, the sound (sound) control system of the scenic spot; third, on-site loudspeaker playback or whistle; fourth, announcement signs; fifth, warning signs; and sixth, nighttime The lights flash, seven to remind and prompt on-site personnel, and eight to use conventional alarm equipment.

4. Improve the comprehensive ability to handle emergencies

First, establish a relatively complete emergency response plan. Emergency response plans should be established by category for possible emergencies in scenic spots; be familiar with and master the plans, and organize scene settings and simulation deductions.

Second, master emergency response skills. Organize comprehensive safety knowledge training for employees, focusing on mastering common sense and skills in emergency response.

Third, optimize structure and staffing. After training, skilled personnel are placed in the best position to achieve the best combination to respond to emergencies.

Fourth, organize special and comprehensive drills. On-site operations and drills are effective measures to improve emergency response capabilities, and emergency drills for emergencies must be organized in a targeted manner.

Fifth, observe the cases repeatedly. After emergencies occur, scenic area employees are often at a loss; due to various factors, drills are limited, and emergencies are difficult to prevent. By repeatedly observing various cases, they can actively respond to emergencies when they occur.

Sixth, improve psychological endurance. ?Think the worst in everything and strive for the best?, improve the psychological endurance and alertness of the entire staff; especially improve the psychological endurance of decision-makers, so as to achieve the courage to take responsibility and the fastest decision-making!

< p>5. Emergency response to emergencies

No one wants emergencies to happen, but they can only respond actively when they occur.

First, focus on key areas. For natural disaster emergencies, focus on accident-prone areas and focus on control; for man-made disasters, the focus is on controlling the scene, queuing, crowded and other areas. Tourists are often prone to impetuous emotions after more than half an hour, and incidents are prone to break out in about two hours. Take dredging and diversion measures as soon as possible.

Second, scene control. After an emergency occurs, scenic area staff first pass on the information and report the accurate location; secondly, they try their best to control the situation and reduce the spread of the incident; thirdly, if anyone is injured, they should carry out self-rescue and mutual rescue; finally, they guide tourists to evacuate to a safe area.

Third, focus on support and assault. For areas where emergencies occur, we will make every effort to organize on-site handling and emergency rescue to control the situation within a limited scope.

Fourth, partition isolation and separate processing. For man-made emergencies, especially intentional troubles, partitions and isolation can be adopted to handle them individually to reduce losses and impacts.

Fifth, quick processing. The emergency response to emergencies focuses on speed to avoid procrastination, which will cause greater negative impacts; and quickly contact insurance companies to implement evidence collection and other measures to reduce losses at the scenic spot level.

Sixth, coercive measures, such as security incidents. Emergencies may cause uncontrollable situations, and compulsory measures must be taken to prevent the situation from getting out of hand.

Emergency handling of uncontrollable situations in emergencies. First, the principle of "people-oriented". With the fundamental goal of ensuring the safety of tourists and scenic area staff, the evacuation of personnel was quickly organized and tourists were evacuated to safe areas. Second, seek foreign aid as soon as possible. Contact government departments and report the situation in a timely manner, and obtain support from various social forces. Third, protect property as much as possible. On the premise of ensuring the safety of all personnel and ensuring that safety measures are in place, try to protect the property in the scenic area; the principle of disposal is to discard the small and take the big, and take the most important and put the most lightly.

6. Post-event processing mechanism

Proactively handle emergencies afterwards to avoid greater losses.

The first is to reduce negative impacts. Restore the normal operating order of the scenic spot as soon as possible, and at the same time ensure that the external publicity caliber is consistent to avoid passive public opinion.

The second is to pay attention to secondary disasters. Strengthen on-site management to avoid new losses and adverse effects caused by secondary disasters.

The third is the determination of responsibility for the incident.

Collect evidence to restore the truth of the incident; clarify whether it is a natural disaster or a man-made disaster, and pursue accountability.

The fourth is to carry out comprehensive security inspections from point to point. Conduct comprehensive safety inspections and hidden danger investigations in scenic spots, and supervise the implementation of rectifications to avoid "misfortunes never come singly".

The fifth is to summarize experiences and lessons. Analyze the causes and consequences of emergencies, summarize the handling of the incident, identify lessons, and learn from experience.

The sixth is to formulate cases and warning education materials. Typical emergencies also require the formation of cases, the production of warning and education audio and video materials, and timely playback to show warning.

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